Dock 37 Bar and Kitchen

Review summary

1. K

   Kerry

   Melbourne

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Totally enjoyable experience! Easy to find, yummy food and great service.
   

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2. A

   AIe

   Melbourne

   2 reviews

   5.0

   2 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   amazing high tea experience by far best one in Melbourne compared to other well know ones, the food, tea, customer service, environment all fab! Highly recommend
   

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3. N

   Nushani

   Melbourne

   1 review

   5.0

   1 review

   Dined on 20 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Perfect place to have a quiet high tea with your family and friends, amazing staff and good food.
   

   Dock 37 Bar and KitchenResponded on 3 November 2024

   Thank you very much for posting a review following your recent dining experience at Dock 37 Bar and Kitchen. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. Your feedback serves as great motivation for us all. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely Yours, Restaurant Manager Pan Pacific Melbourne
   

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4. E

   Elisha

   Melbourne

   10 reviews

   5.0

   10 reviews

   Dined on 14 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Yet again another exceptional experience. The dinner, ambience and staff were perfect. Looking forward to dining there again soon.
   

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   Dock 37 Bar and KitchenResponded on 3 November 2024

   Thank you very much for posting a review following your recent dining experience at Dock 37 Bar and Kitchen. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. Your feedback serves as great motivation for us all. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely Yours, Restaurant Manager Pan Pacific Melbourne
   

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5. T

   Tijs

   Melbourne

   1 review

   5.0

   1 review

   Dined on 11 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great and we had fantastic service from Laura!
   

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   Dock 37 Bar and KitchenResponded on 13 October 2024

   Thank you very much for posting a review following your recent dining experience at Dock 37 Bar and Kitchen. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. Your feedback serves as great motivation for us all. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely Yours, Restaurant Manager Pan Pacific Melbourne
   

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6. M

   Michele

   Melbourne

   6 reviews

   1.0

   6 reviews

   Dined on 5 October 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We arrived at 5.57 for a 6pm booking and told staff we had a 7.30pm show a couple of times. Our entree arrived in ok time. Then we watched others arrive after us and get their meals ahead of us despite polite reminders that we had a show to go to. At 7.15 we got our meals. which we wolfed down, paid for and got to the show just in time. Not an enjoyable experience and not one we will repeat :-(
   

   Dock 37 Bar and KitchenResponded on 10 October 2024

   Thank you very much for posting a review following your recent dining experience at Dock 37 Bar and Kitchen. I would like to apologize our lack of customer service and attention to detail. Thank you for highlighting this concern. I have forwarded this response to the respective managers to investigate further and act accordingly. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely Yours, Restaurant Manager Pan Pacific Melbourne
   

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7. C

   Christine

   Melbourne

   7 reviews

   4.0

   7 reviews

   Dined on 8 September 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was filling and tasty. The service was quick, pleasant and accommodating. I would recommend high tea for your bday with friends here or any celebrations
   

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   Dock 37 Bar and KitchenResponded on 10 October 2024

   Thank you very much for posting a review following your recent dining experience at Dock 37 Bar and Kitchen. We are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely Yours, Restaurant Manager Pan Pacific Melbourne
   

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8. P

   Polly

   Melbourne

   1 review

   1.0

   1 review

   Dined on 3 August 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   Service was awful, we did not receive our drinks or food until and hour later we ordered. Nobody was attending us. We had to ask for a bottle of water every time because they would take it back. We cancelled the salads and they still brought it out to us.
   

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9. T

   Tony

   Melbourne

   1 review

   1.0

   1 review

   Dined on 3 August 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was horrendous, staff were largely invisible, one hour to receive our drinks order a further hour to receive our food order. Steak was meant to be waygu, a lot of gristle and way overdone. Won't be eating there again.
   

   Dock 37 Bar and KitchenResponded on 6 August 2024

   Thank you very much for posting a review following your recent dining experience at Dock 37 Bar and Kitchen. We deeply regret the frustration and disappointment caused. We would like to assure you this is not the typical guest experience that we deliver. We greatly appreciate your feedback as your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services and facilities. Sincerely, Dock37 Team
   

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10. R

    Robyn

    New South Wales

    1 review

    3.0

    1 review

    Dined on 3 August 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 4

    Poor service, food was extremely slow to arrive. Ordered drinks on arrival had to keep asking for them to be told we are short staffed. Mains eventually arrived before snacks and entree! Couldn’t find the staff member who initially showed us to our table and said she would be looking after us for the evening. Told repeatedly that they were short staffed but they kept letting more people in the door. A very poor experience for the amount of money we paid.
    

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