DOC Pizza & Mozzarella Bar - Carlton

Review summary

1. S

   Stefania

   Melbourne

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We visited DOC Pizza and Mozzarella Bar with high expectations given their popularity, but unfortunately, we left very disappointed. While the pizza itself was undeniably good, the service and overall welcoming experience were terrible. From the moment we arrived, the staff seemed rushed and unfriendly, giving us the impression that they were more focused on getting us out the door than ensuring we had a pleasant experience. There was no warmth or hospitality, which made the atmosphere feel unwelcoming. Considering how highly regarded this place is, we were truly let down. Good food alone is not enough when the service falls so short. Let me know if you’d like any edits!
   

   DOC Pizza & Mozzarella Bar - CarltonResponded 2 days ago

   Ciao Stefania, We deeply regret that your recent experience with us did not meet your expectations. Your comments are invaluable, as they help us identify areas where we can improve. While we’re glad to hear you enjoyed our pizza, we are sincerely sorry that our service and hospitality left you feeling disappointed. This is certainly not the standard we aim to provide, and we take your concerns about rushed and unfriendly interactions very seriously. Please know that we will be addressing your feedback with our team to ensure we’re delivering a consistently warm and welcoming experience for all our guests. If you’d like to discuss your experience further please don’t hesitate to reach out to us directly at feedback@docgroup net
   

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2. J

   Josie

   Melbourne

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, service and ambience. Great place for a family dinner
   

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3. S

   Sal

   Melbourne

   2 reviews

   5.0

   2 reviews

   Dined on 13 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wait staff were exceptional. On arrival we had a table upstairs, but as a member of our party was unable to walk up stairs, this posed a in issue. No problem! The staff quickly manoeuvred and set a table for 8 on the ground floor. No easy task on a busy Sunday night. My dad asked me if the head waiter was a close friend cos he was so kind and helpful. Every bite brilliant. THANK YOU DOC!!
   

   DOC Pizza & Mozzarella Bar - CarltonResponded on 14 October 2024

   Ciao Sal, Grazie mille for your wonderful review! We’re delighted to hear that our team were able to accommodate your needs and that you had a brilliant dining experience. Our team takes pride in providing exceptional service, and it’s heartwarming to know they made your evening special. We appreciate your kind words and look forward to welcoming you and your family back soon! A presto, Francesca
   

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4. M

   Mathew

   Melbourne

   1 review

   2.0

   1 review

   Dined on 12 October 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   One of the worst wood fire places I’ve been to. Food was cold, toppings were very minimal and didn’t have the Smokey wood fire places. Seems like they used a normal oven instead of a wood fire oven
   

   DOC Pizza & Mozzarella Bar - CarltonResponded on 4 November 2024

   Ciao Matthew, Grazie for your feedback. We're sorry to hear that your experience didn't meet your expectations, especially regarding the temperature and flavour of the food. We take your comments seriously and will address this with our team to ensure we maintain the quality and authenticity of our pizzas. We hope to have the opportunity to serve you better in the future. A presto, Francesca
   

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5. J

   Jade

   Melbourne

   1 review

   1.0

   1 review

   Dined on 5 October 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Dissapointing. Food was nice but a terrible choice for larger bookings. The wouldn't let us have the small.cake we brought for child's bday, Bill was over $500 and we weren't allowed to split it between two families and pay half each. Just made things awkward and difficult. It's no hassle for restaurants to allow for multiple payments and to let a family share a cake before leaving. Also, can't buy white wine by the glass or omit any toppings from a pizza! So many petty rules. Very unaccomadating. Not a family friendly venue. Will not go back.
   

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6. G

   Gayle

   Melbourne

   6 reviews

   5.0

   6 reviews

   Dined on 24 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We enjoyed our pizzas and loved the fast service! Overall a very good experience!
   

   DOC Pizza & Mozzarella Bar - CarltonResponded on 2 October 2024

   Ciao Gayle, Grazie for stopping by for a pizza, it was a true pleasure to host you. We look forward to seeing you again soon! A presto, Francesca
   

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7. B

   Braam

   Melbourne

   1 review

   4.0

   1 review

   Dined on 21 September 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Italian experience with a modern twist. From the moment you step in, you’re greeted by an artsy ambience that oozes charm and character. The walls adorned with Italian-inspired artwork and the lighting give it a cozy, yet vibrant atmosphere, perfect for a relaxed meal or a casual get-together. The real star, however, is the pizza. Each slice is a masterpiece, crafted with high-quality ingredients that make every bite a delight. The thin, crispy crust is baked to perfection, and the toppings—whether it's the classic Quattro Formaggi or a more adventurous Pizza Salsiccia—are fresh, flavourful, and generously portioned. The balance of flavours is impeccable, reminding you of traditional Italian pizzas you'd find in Naples. Adding to the experience is the lively Carlton neighbourhood. With the energy of the nearby streets filtering in, the restaurant benefits from the buzzing yet laid-back vibe that makes dining here even more enjoyable. It’s the perfect spot for a leisurely lunch or a dinner to wind down the day. For those craving a taste of Italy, with an artistic and authentic atmosphere, this pizza spot in Carlton is hard to beat. Buon appetito!
   

   DOC Pizza & Mozzarella Bar - CarltonResponded on 2 October 2024

   Ciao Braam, Thank you for your kind words! We're thrilled to hear that you enjoyed both the atmosphere and the pizza. We put a lot of thought into creating a cozy, vibrant space where our guests can relax and enjoy a true taste of Italy, and it's wonderful to know that you appreciated the balance of tradition and modern flair. We look forward to welcoming you back for another delicious meal soon—buon appetito! Grazie ancora, Francesca
   

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8. OT

   OpenTable Diner

   Melbourne

   1 review

   5.0

   1 review

   Dined on 24 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We ordered doc pizza and pancetta pizza and they were both juicy and delicious Will definitely go back.
   

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   DOC Pizza & Mozzarella Bar - CarltonResponded on 18 September 2024

   Ciao! Grazie for coming down to support us in Carlton, we can't wait to see you again for another pizza doc or pancetta real soon. A presto, Francesca
   

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9. T

   Tayla

   Melbourne

   1 review

   5.0

   1 review

   Dined on 17 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was absolutely delicious, we had the tiger prawn pizza and lasagna and it was very easily hands down the best pizza we’ve ever had. Our server was attentive and the wait times were not long at all. We will definitely be going back!
   

   DOC Pizza & Mozzarella Bar - CarltonResponded on 22 August 2024

   Ciao Tayla, Grazie for dropping by to see us in Carlton, we are so glad you enjoyed some tiger prawn pizza and our handmade lasagna, we look forward to hosting you again soon. A presto! Francesca
   

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10. M

    Mary

    Melbourne

    1 review

    2.0

    1 review

    Dined on 11 August 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 2

    Overpriced pizza and lasagna that was burnt on the bottom . Don’t think we would go back again
    

    DOC Pizza & Mozzarella Bar - CarltonResponded on 17 August 2024

    Salve! Ci dispiace to hear of your experience on Sunday evening, if you wish to provide further detail please do not hesitate to reach us at feedback@docgroup.net
    

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