Dobson & Parnell

Review summary

1. L

   Liam

   Newcastle

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have wanted to try here for a while and I honestly could not have asked for more. The food was amazing and full of flavour with every bite, the staff were polite and very attentive. I cannot wait to go back.
   

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2. F

   Fiona

   Newcastle

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 3

   Food was from set menu. Starter lovely main was good It was the drinking glasses that had an awful smell from dishwasher 3 glasses were sent back. So water was tainted fizz was tainted and I managed to change mine before pouring red wine Staff were very polite
   

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3. P

   Paul

   Newcastle

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Been here several times this was the most disappointing won't be back.
   

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4. S

   Stephen

   Newcastle

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and welcoming, attentive service, great atmosphere . We all loved our Christmas lunch and thought it was great value for the quality
   

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5. J

   Janice

   Newcastle

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fab restaurant, beautifully and tastefully decorated for Christmas & even Santa hats touch for each diner. Soft background music, great ambiance. Staff all lovely and the food was exceptional & excellent value for money
   

   Dobson & ParnellResponded 3 days ago

   Thank you for such a wonderful review! We’re delighted to hear you enjoyed the festive decorations, ambiance, and the little touches like the Santa hats. It’s fantastic to know you found the food exceptional and great value for money, and we’ll be sure to pass your lovely comments on to our team. We hope to welcome you back again soon for another memorable visit!
   

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6. N

   Nicky

   Newcastle

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Serve was quite slow and we often had to ask for service. Food overall was great but the petit fours were dismissal. I think the chef needs to google what they should look like. 2 cubes of fudge, a blob of gel, the topping from the trifle and another random item were not appealing and not petit fours!
   

   Dobson & ParnellResponded 3 days ago

   Thank you for sharing your feedback. While I’m pleased to hear you enjoyed the food overall, I’m sorry that the service was slower than expected and that the petit fours didn’t meet your expectations. Your comments about the petit fours are noted, and I’ll be sharing them with our chef to ensure we review and refine this offering. We aim to provide an exceptional dining experience in every aspect, and it’s clear we fell short on this occasion. We appreciate your honest feedback and hope we can welcome you back in the future to provide a more seamless and enjoyable experience.
   

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7. M

   Martin

   Newcastle

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, service and atmosphere. I highly recommend a trip to Dobson and Parnell.
   

   Dobson & ParnellResponded 3 days ago

   Thank you so much for your kind words! We’re thrilled to hear you enjoyed the food, service, and atmosphere at Dobson & Parnell. Your recommendation means a lot to us, and we look forward to welcoming you back for another great experience soon.
   

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8. J

   Jill

   Manchester

   3 reviews

   3.0

   3 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Excellent food, unfortunately poor service. We waited 20 minutes for our arrival drink then another 10 minutes for our order to be taken. Once they had our order the speed was much faster and service a lot better. Due to the delays at the start of the service, we were asked to leave our table for the next customers while we still had drinks. We weren't offered tea or coffee at the end due to time restrictions. Disappointing, thankfully the food was great.
   

   • 

   Dobson & ParnellResponded 3 days ago

   Thank you for sharing your feedback with us. While we’re delighted to hear you enjoyed the food, I’m truly sorry that the service fell short of your expectations. Waiting for your arrival drink and order to be taken is not the standard of service we aim to provide, and I sincerely apologise for the rushed experience towards the end of your meal. We truly appreciate your kind words about the food and hope we can welcome you back in the future to provide the outstanding experience you deserve.
   

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9. G

   GRAEME

   Newcastle

   2 reviews

   5.0

   2 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Another super night at D&P. Service and food outstanding. Drinks and cocktails are the best!! Looking forward to returning:
   

   Dobson & ParnellResponded on 13 December 2024

   Thank you for your fantastic review! We're delighted to hear you had another wonderful evening with us and enjoyed the outstanding service, food, and our drinks and cocktails. We can’t wait to welcome you back for another great experience soon!
   

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10. S

    Suzie

    County Durham

    2 reviews

    2.0

    2 reviews

    Dined on 6 December 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    Arrived early, they said fine waited 15minutes & no one asked me if I required a drink. Loads of front of house just poor attention to detail for the prices. Our first empty water bottle was never removed. Food not as good as last visit. My friends tea arrived cold sent it back.
    

    Dobson & ParnellResponded on 13 December 2024

    Thank you for taking the time to share your experience, and I’m truly sorry to hear that your visit didn’t meet expectations. The delays in service and the lack of attention to detail you described are disappointing and not reflective of the standard we strive to provide. We will address these concerns with our front-of-house team to ensure retraining where necessary and to reinforce the importance of attentive and efficient service.It’s also disappointing to hear that the food didn’t meet the standard you remember from your previous visit. We will review this with our kitchen team to ensure consistency in quality. We deeply value your feedback as it helps us improve, and I hope you will consider giving us another chance to provide the memorable experience you deserve.
    

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