Delucca Gaucho Pizza & Wine

Review summary

1. P

   Paul

   Dallas

   9 reviews

   3.0

   9 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   We were celebrating my son’s birthday. When I made the reservation online, I had included this information. Nobody at the restaurant acknowledged his birthday at all. We absolutely love this restaurant, and I make these remarks sadly because we usually have good experiences. Unfortunately, on this evening, our service was subpar. After we were seated and our server introduced himself to us, it was another 30 minutes before we saw him again. The People that were actually serving us the pizzas, were very difficult to understand, and they were all incredibly soft spoken. The music was very loud, which made it even more challenging to understand what they were saying. They also became frustrated when we asked them to repeat themselves . Because we could not get our server to return to our table to check on us, I had to go to the bar myself to order our drinks. Once I did order our drinks, it took another 15 minutes to receive them. All in all, it was a bad experience. Even though we went on a Friday evening, the restaurant was not very busy and they were plenty of servers. It was just upsetting that our server did not tend to us where the regularity that we were accustomed . If it were not for the excellent quality of the food,we would not return anymore. We have been to other locations in DFW but prefer this Southlake location. However after this experience of poor service and the lack of acknowledgment of my son’s birthday, we will likely reconsider this decision.
   

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2. M

   Marygrace

   Sacramento

   11 reviews

   3.0

   11 reviews

   Dined on 10 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Everything was fine, just not interesting enough to go back.
   

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3. J

   Jayson

   Dallas

   9 reviews

   5.0

   9 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, amazing experience, courteous staff. Pizza always comes out hot and fresh. Ingredients taste amazing. The staff will bring by anything. We wanted a little dessert pizza and they made 3 slices of the two we liked the most.
   

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4. J

   Jodi

   Las Vegas

   10 reviews

   5.0

   10 reviews

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Friendly and prompt service. Nice selection of gourmet pizzas. Especially enjoyed the corn pizza!
   

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5. R

   Rob

   Dallas

   25 reviews

   vip
   5.0

   25 reviews

   Dined on 18 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great friendly service- fun to get to try all different kinds of pizza - all you can eat for one price!
   

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6. J

   Jesse

   Dallas

   1 review

   5.0

   1 review

   Dined on 13 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food, met all expectations and had a wonderful time.
   

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7. T

   Timothy

   Dallas

   12 reviews

   3.0

   12 reviews

   Dined on 6 October 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Very mediocre pizza. Very little sauce and cheese. It was certainly not special.
   

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8. J

   Jessica

   Raleigh

   16 reviews

   vip
   5.0

   16 reviews

   Dined on 1 October 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great food and we enjoyed half price wine Tuesday
   

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9. J

   Jorge

   San Francisco

   1 review

   5.0

   1 review

   Dined on 24 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Our out of town party was running late on a Monday and the manager was very gracious giving us after hour time to dine calmly and enjoy the delicious pizzas
   

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10. A

    Arun

    San Antonio

    4 reviews

    2.0

    4 reviews

    Dined on 2 September 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 4

    We usually have very good experience here! However this time around it was quite bad. It felt like no one cared about our table and we had to ask multiple times for food! After multiple requests they brought us some food and just chucked slices at our plates! Our reservation was at 8 pm on a Sunday and it felt like everyone was at a hurry to wind things down! Not returning again !
    

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