Delucca Gaucho Pizza and Wine - Austin

Review summary

1. S

   Sarah

   Austin

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food is always delicious. The ones bringing around the pizza are always very kind. However, the actual servers leave much to be desired. After delivering the drinks, he disappeared until he thought we were ready for the check. We got offered no refills. When we requested a specific pizza, we had to ask many times for it to come around. Because we were a small party, we got overlooked by a bigger party.
   

   Is this helpful?

   Report
2. M

   Mike

   Dallas

   57 reviews

   5.0

   57 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Deluccas is always a great meal. We are it usually being more busy from our experiences at other locations. Great variety and always hot, there is always a selection of pizzas everyone will enjoy.
   

   Is this helpful?

   Report
3. L

   Lindsay

   Austin

   1 review

   3.0

   1 review

   Dined on 1 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   This was our first time going and the menu was not described correctly. Pizzas were described as "personal" pizzas, although it was more of a medium (14"), so we ordered WAY too much food, but all varieties were delicious. I also think they might have been short staffed on waiters/waitresses because it took about 30 minutes after we were done eating to get to go boxes and our check.
   

   Is this helpful?

   Report
4. D

   Drieux

   Austin

   1 review

   5.0

   1 review

   Dined on 23 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   They food and service was amazing! Atmosphere was phenomenal! Will be returning to enjoy again!
   

   Is this helpful?

   Report
5. R

   Russ

   VIP

   Houston

   57 reviews

   1.0

   57 reviews

   Dined on 20 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Placed was closed. Not a soul in sight. Zero cars, zero human life
   

   Delucca Gaucho Pizza and Wine - AustinResponded on 21 October 2024

   Hello Russ, Thank you for sharing your feedback, and we sincerely apologize for any confusion or inconvenience you experienced. We would like to clarify that we were open and operating on the day of your visit. It seems there may have been a mix-up with the location, as there is a vacant building (Building A) directly in front of us, while we are located in Building B. We hope you'll give us another chance and we’d be happy to assist you in finding us more easily next time. We look forward to welcoming you! Best regards, Maura GM
   

   Is this helpful?

   Report
6. L

   Laura

   Austin

   1 review

   4.0

   1 review

   Dined on 7 October 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   This place was great! We went for our anniversary and took advantage of the Brazilian fixed price format which kept our food cost low so we could enjoy a couple of drinks without worrying about the bill. The all-you-can-eat pizza is really interesting -- like a Brazilian steakhouse -- the waiters carry full pizzas around the dining room and you can accept a slice of any pizza you like. This option also comes with lobster bisque, argula salad, and Italian meatballs. We advised that it was our anniversary and we were seated in a nice quiet spot in the back, away from other tables, and served complimentary champagne with a sparkler. The menu cocktails are AWESOME and served with flair (one even comes topped with a smoke bubble). It was a really unique and enjoyable experience. The only thing preventing me from giving 5 stars is that service was slow, and we often had to wait a long time to ask for a specific kind of pizza or to order a drink because no one checked on us for long periods of time and we couldn't grab their attention, but we lucked out and the pizzas we wanted made their way past our table anyway. The place is nice, clean, smelled great, and had a very upscale feel, while the dining experience was casual and comfortable. And they have happy hour at the bar during non-traditional hours which is great for folks who don't get off work at 5pm. Definitely a place we'll return to! Pro Tip: If you are a plus-sized individual, ask to sit at tables that DON'T have the front bumps on the chairs. I saw those chairs in pictures online and knew to make this request in advance, but I can tell that someone who doesn't know this in advance could have an unnecessarily unpleasant experience that has nothing to do with the food or service.
   

   • 
   • 
   • 
   • 

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   New York City

   1 review

   5.0

   1 review

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   My birthday!
   

   Is this helpful?

   Report
8. N

   Nikki

   Las Vegas

   4 reviews

   1.0

   4 reviews

   Dined on 25 September 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 4

   Honestly I wasn’t impressed, we had tried the Dallas location a while back and it was a pretty big party at both locations. Except at Dallas the service matched the food and they all matched the celebration vibes. I truly think our server was overwhelmed, and underwater when it came to our table, we had to ask for things multiple times, he constantly brought out incorrect items, or sometimes not at all. He was nice and so was the whole team but it was a birthday and we were excited to show how cool this restaurant we found in Dallas was here in Austin and it just didn’t do that, I was very disappointed. Especially with the dessert pizza how my gosh my kids were so excited to try all of the pizzas, but they brought everyone one slice of Nutella and nothing else came, we asked and we asked and it finally became apparent nothing was going to happen so we paid and left. I couldn’t be more disappointed with our whole experience. I mean come one dessert pizzas every kids dream! None the less. We paid, and we left. I think not getting to try all the pizzas was the worst part, we didn’t get to try all the savory pizzas and as I stated none of the dessert Pizza but one.. it’s just not worth it if you don’t get to try everything.
   

   Delucca Gaucho Pizza and Wine - AustinResponded on 28 September 2024

   Hi Nikki, Thank you for sharing your feedback about your recent visit. I am truly sorry to hear that your experience didn't reflect the celebration you had hoped for, especially after your positive visit to our Dallas location. I understand how disappointing it may have been for you and your family not to receive the service and food quality you expected. I appreciate your kind words about our team, but it is clear that we have fell short during your visit. Please reach out so we can make this right with you. Maura Cueva GM
   

   Is this helpful?

   Report
9. G

   Glenda

   San Antonio

   1 review

   5.0

   1 review

   Dined on 15 September 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   First time coming for birthday. The good was delicious, love the options of the experience, and even provided birthday cake slice. The drinks also good had the mimosa and espresso martini. I would most definitely recommend and come back again.
   

   Is this helpful?

   Report
10. J

    Janhvi

    New York City

    1 review

    1.0

    1 review

    Dined on 6 September 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Manager and waiter terrible service. We were lied to regarding food. We paid for the buffet and only received enough food to feed half the group. We requested more vegetarian pizzas and were told they were coming. Basically they bought time by lying and closed the restaurant at 9.
    

    Is this helpful?

    Report