Del Frisco’s Double Eagle Steakhouse - Atlanta

Review summary

1. M

   Melanie

   VIP

   Atlanta Metro

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   We were one of three tables in the restaurant. Service was slow and disjointed. We ordered a bottle of wine that was not presented and brought already opened to our table. The food runner dropped our serving spoon and just walked away. All of the food was lukewarm warm. There are many other options for steakhouses in the immediate area, try one of them instead.
   

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2. A

   Anna

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Service was absolutely horrible! The waitress could not handle 3 large tables. Waited over 30 minutes for cocktails, wine and bread to our table. Restaurant wasn’t even that busy. When I brought it up to the Mgr, she said want me to move you to another table? Why should have to move? They gave us another waitress better but things got progressively worse. Appetizers came and yes delicious but then I had to clear our table because no one was around as they should have been. In addition no one asked if wanted more cocktails. Main course came, 2 steak dishes the added on scallops were missing and 1 steak was completely over done when it should have been medium rare. That steak was taken back and another one was brought out. That steak although to the eye looked medium rare, the steak in middle was ice cold. I personally took dish to kitchen where the GM was at. I explained the frustration and was told that how it should be. My eyes were in disbelief and said her was wrong. He took it back and within a few minutes brought another to table. GM gave me his card and repeatedly continued to apologize. First time ever there for some of my party and was ultimately disappointed. Really wanted our holiday dinner for 8 to be special but was awful. I suggest you go to the buckhead location we’re service has always been and food exceptional!
   

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3. S

   Sherry

   VIP

   Austin

   4 reviews

   1.0

   4 reviews

   Dined on 14 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   The restaurant did not have enough staff to handle the large reservations they accepted. We waited an hour for our first round of drinks. We had a waiter who tried his best but was overwhelmed. Food was good. The restaurant is beautiful. But the poor service throughout the evening spoiled our family Christmas dinner. We will never go back.
   

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4. S

   SABRINA

   Alabama

   2 reviews

   5.0

   2 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My daughter chose Del Frisco to celebrate her graduation. The entire service experience was wonderful, from the hostess to the table service. The food - divine and cocktails - right on the mark. We had a party of 7 + a toddler. Our server specialist was very attentive to each guest and patient with my granddaughter. Thank you for providing a professional dining experience at a time when pleasant customer service seems to be lacking. This was mine and my husband's first Del Frisco experience. We'll definitely be returning.
   

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5. R

   Ronald

   Chicago

   10 reviews

   2.0

   10 reviews

   Dined on 10 December 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Courses were rushed. Entrees and sides were not hot when received. Service was not impressive for this price point.
   

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6. R

   Reginald

   VIP

   San Diego

   4 reviews

   2.0

   4 reviews

   Dined on 8 December 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   Food messed up, kinda slow service, and cold soup.
   

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7. C

   Carol

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Andrea was the perfect hostess! Food and drinks were amazing.
   

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8. p

   patrick

   VIP

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined on 8 December 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Open Table said I was getting last seat available and there was similar time slots later. False: Place was empty . I eat at the bar and they staff were packing up to close down. I was visibly delaying their exit The steak quality was beyond Terrible I ordered a plain baked potato with butter on side … I got a loaded baked potato that was yellow/brown … sitting around
   

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9. C

   Christopher

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on 6 December 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   I was incredibly surprised by the absolute lack of activity in the restaurant, and service was still not up to par. It was slow and far from professional. Food was good, but the slow service and completely dead location made it a disappointing evening. So sorry to need to share these comments!
   

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10. DB

    DavaB

    VIP

    Tampa

    10 reviews

    5.0

    10 reviews

    Dined on 4 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    At first we thought the service was going to be really poor. We stood at the bar for 20-30 minutes and the bartender never acknowledged us. We decided to sit at the table early to wait for the rest of the group and order drinks from there and they still took another 30 minutes. Besides the cocktails, our waitress saved the day! She was amazing. I wish I remembered her name, but I wasn’t head of the table for our group of 7. She recommended dishes, poured waters right away, took our wine order (separately from our cocktails), and got their amazing bread started. We did a full round of appetizers for the table and decided to do 3 large bone in steaks for the tables with sides to share. The food was absolutely delicious! I rated high on the service because of her, but if it was based on a cocktail to start the evening I would give service a Zero!
    

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