Dean's Steak & Seafood

Review summary

1. L

   Leslie

   San Diego

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   By far the best experience I have had in San Antonio. The ambience was quiet and intimate. The food was beyond amazing and the service was second to none. Would highly recommend anyone and everyone to head here immediately!
   

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2. S

   Sylvia

   VIP

   Amarillo

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   If you do the globe experience in the courtyard make sure they don't forget about you. We went yesterday and what was supposed to be a great experience turned into a ruined date night. Food was overcooked, service was terrible. We went during grand opening week had same experience with food and service decided to give them another try, worse experience this time.
   

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3. J

   Jason

   Houston

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I had the greatest experience at Dean’s. Our waiter was amazing and the food was incredible.
   

   Dean's Steak & SeafoodResponded 3 days ago

   Hi, Thanks for the feedback! We're thrilled to hear that you had a great experience at Dean's Steak & Seafood and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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4. T

   Tierra

   Tahoe

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   I tried the snow globe experience. Definitely would not recommend there’s no air condition and at the time it was raining so it was completely muggy. Due to the fact, it was so hot and made the experience not worthwhile. The food and the staff, however, was amazing . Definitely would come back just not doing this experience.
   

   Dean's Steak & SeafoodResponded 3 days ago

   Thank you for sharing your feedback with us. We’re sorry to hear that the snow globe experience didn’t meet your expectations due to the warm December weather and lack of air conditioning. We completely understand how that could affect your enjoyment, and we truly appreciate you bringing it to our attention. We're glad to hear you had a positive experience with our food and staff, and we’d love to welcome you back for a different experience next time. Thank you again for your kind words, and we look forward to hosting you again soon! Sincerely, Jennifer Winney Director of Outlets
   

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5. B

   Bryan

   Cincinnati

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Weren't ready for our reservation so we went to the bar for a few minutes. Seated and waited forever for another drink. Got the small seafood platter which was awesome. Next items were super slow to come out but worth it. French onion soup was the best we have ever had!!! Steak was good but over seasoned. This restaurant is in the kimton and is fairly new so uber didn't recognize it.
   

   Dean's Steak & SeafoodResponded 3 days ago

   Hi Bryan, Thank you for visiting Dean's Steak & Seafood and for your valuable feedback. We're thrilled you enjoyed the small seafood platter and French onion soup. We sincerely apologize for the service delays and the over-seasoned steak. Your experience isn't reflective of the standard we aim to provide, and we're actively working on improving these aspects. We'd love to welcome you back soon for a smoother experience. Please feel free to reach out if you'd like to discuss further. Humbly, Jennifer Winney Director of Outlets
   

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6. J

   Jeffrey

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience at Dean’s! Our waiter Jorge was phenomenal and gave us great suggestions for drinks and made sure we got everything we asked for and more! I would definitely recommend Dean’s as the food was splendid and the portions were more than expected. The front staff of the Kimpton also helped coordinate my proposal after dinner so everyone in the establishment was more than awesome! Overall, 10/10 would recommend.
   

   Dean's Steak & SeafoodResponded 3 days ago

   Hi, Thanks for the feedback! We're thrilled to hear that you had a great experience at Dean's Steak & Seafood and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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7. A

   Andrea

   VIP

   San Antonio

   5 reviews

   1.0

   5 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We came to celebrate a birthday and for most of us it was our first time and it was a terrible experience. Service was terrible. It took 38 minutes to get drinks, food was cold, overall we do not plan to return at least not for a good while.
   

   Dean's Steak & SeafoodResponded 4 days ago

   Hi Andrea, We're truly sorry to hear about your disappointing experience at Dean's Steak & Seafood. It's unfortunate that we couldn't meet your expectations on such a special occasion, especially given our commitment to providing top-notch service. I make no excuses, just a heartfelt apology and plea to make it right. I'll share your feedback with our entire Leadership team to address, as we're committed to improving so as not to negatively affect anyone else in this way. I'd love to make this right for you, if you would kindly give me an opportunity to. You may reach me via email, phone, or response to this message. Humbly, Jennifer Winney Director of Outlets
   

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8. J

   Jordan

   VIP

   San Antonio

   12 reviews

   5.0

   12 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Deans was amazing. The food was great the drinks are geeat. The ambience was great. Service was top-notch. Brett was an amazing server. 
   

   Dean's Steak & SeafoodResponded 3 days ago

   Hi, Thanks for the feedback! We're thrilled to hear that you had a great experience at Dean's Steak & Seafood and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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9. J

   Jenna

   San Antonio

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was excellent, topped only by the food. It was the perfect combination of current and classic.
   

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10. A

    Alejandro

    San Antonio

    1 review

    1.0

    1 review

    Dined 5 days ago

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 3

    Waited an hour for my steak (the Alamo) that was very dry and over cooked. Then changed to the Alaskan halibut that also took a while to come out. Cut into it and was cold and undercooked.
    

    Dean's Steak & SeafoodResponded 4 days ago

    Hi Alejandro, Thank you for visiting Dean’s Steak & Seafood. I sincerely apologize for the disappointing experience you had with your meal, and I regret that we did not meet your expectations. I’m grateful that we were able to address the issue by ensuring you weren’t charged for anything, and I’ll share your feedback with our culinary and service teams to prevent this from happening again. I’m pleased to hear that you enjoyed the crudo, though I understand it doesn’t make up for the rest of your experience. I would love the opportunity to make this right for you. Please feel free to reach out via email, phone, or reply to this message. Humbly, Jennifer Winney Director of Outlets
    

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