Dean's Steak & Seafood

Review summary

1. J

   Jillian

   Austin

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our server, Jeffery, was top notch. Super knowledgeable and gave us amazing recommendations. Our experience at the bar was a bit different. It took 10 mins for any type of acknowledgment. We felt non existent and ignored at the lounge bar. And once the bartender came over to us, he was very short and not personable. Almost like we were wasting his time
   

   Dean's Steak & SeafoodResponded 1 day ago

   Thanks for the feedback! We're delighted to hear that you enjoyed your experience at Dean's Steak & Seafood, especially our food and service. We're sorry to hear about your experience at the bar. We aim to provide a warm, attentive and friendly service to all our guests, and we regret that we fell short this time. We appreciate your patience and we'll certainly address this with our team to ensure a better experience in the future. We hope to see you again soon!
   

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2. J

   Jack

   San Antonio

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Impressed with the restaurant decor and service. Food was a little let down for this scale of a restaurant. Filet was ordered Med to Med-well. Outside was burnt. That was a disappointing. Drinks from the bar took 10 and 20 minutes to receive. Not acceptable in this type of venue. Agree with others on the parking charges when you have parking validated yet they still charge you $22 for some made up reason. After you spend $400 on a meal, that was what really leaves a bad taste in your mouth after a dinner like that.
   

   Dean's Steak & SeafoodResponded 1 day ago

   Thanks for the feedback, Jack! We're glad to hear that you enjoyed our decor and service. We're sorry to hear that our food and valet costs didn't meet your expectations. We value your input and will definitely take it into consideration as we continuously strive to improve. We hope to have the opportunity to serve you again and provide a better experience. Best, Management Team at Dean's Steak & Seafood
   

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3. P

   Penny

   San Antonio

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food. Excellent service. The food was delicious.
   

   Dean's Steak & SeafoodResponded 6 days ago

   Hi, Thanks for the feedback! We're thrilled to hear that you had a great experience at Dean's Steak & Seafood and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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4. A

   Arielle

   Cincinnati

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Dean’s was a very nice restaurant! Our server was attentive and the food was excellent. We had the Alamo and the Classic (both signature steak and seafood dishes). Perfect place for an anniversary. 🥰
   

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   Dean's Steak & SeafoodResponded 6 days ago

   Hi, Thanks for the feedback! We're thrilled to hear that you had a great experience at Dean's Steak & Seafood and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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5. L

   Larry

   San Antonio

   9 reviews

   vip
   3.0

   9 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   advertised Brunch and bubble until 11/30. I went today and they said they are out of champagne..REALLY? The manager came over and explained they ran out yesterday. This was reason for visit. So started off bad and not impressed with explanation nor reason.
   

   Dean's Steak & SeafoodResponded on 18 November 2024

   Thanks for the review, Larry. Although I'm thrilled to hear Dylan's hospitality was on point, I'm sincerely sorry that we fell short of your (and our) expectations for the rest of your experience, and I also need to apologize for the inconvenience caused. I make no excuses, just a heartfelt apology and plea to make it right. I've shared your feedback with our entire Leadership team to address, and will personally address with Alexis, as we're committed to improving and not impact affect anyone else in this way. I'd love to make this right for you, if you would kindly give me an opportunity to. You may reach me via email, phone, or response to this message. Humbly, Jennifer Winney Director of Outlets
   

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6. N

   Neal

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   While we usually like the music they were playing, when out for a romantic, expensive dinner we don’t appreciate being assaulted by Purple Rain in a high end steak house. Really?
   

   Dean's Steak & SeafoodResponded 1 day ago

   Hello, Thank you for taking the time to share your experience at Dean's Steak & Seafood. We're glad to hear that you enjoyed our food and service. However, we're sorry that the music selection didn't meet your expectations. We aim to create a relaxed and enjoyable atmosphere for all our guests, and we regret that intention was not adequately communicated. We appreciate your feedback and hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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7. OT

   OpenTable Diner

   San Antonio

   3 reviews

   vip
   5.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   The ambiance is comfortably elegant The food is consistently good. The service? Well, the service is simply exceptional. Our server Grace, was wonderful but so was every single staff person we encountered. I mean every .. single … one. The hostess who had Pokémon cards at the ready for our 9year old. The deck of cards that magically appeared when my son randomly requested some. The raw chef who showed our oyster loving kid how to open oysters. The managers, bussers, and every passing server who had a smile on their face and treated us with grace and courtesy. That my friends, is rare.
   

   Dean's Steak & SeafoodResponded on 18 November 2024

   Hey, thanks so much for your kind words! We're thrilled to hear that you enjoyed the ambiance, food, and service at Dean's Steak & Seafood. It's great to know that our team made a positive impression on you. We strive to make every guest feel special and we're glad to hear we hit the mark with you. Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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8. V

   Vanessa

   Las Vegas

   3 reviews

   vip
   3.0

   3 reviews

   Dined on 16 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Celebrated my birthday there and thought I would at least get a candle or something fun to commemorate my birthday but sadly did not. The waiter Nico made many recommendations but the recommendations were sub pair in taste. Ordered raw oysters and the forgot to bring them out. Had to remind them several times. Lastly, I ordered a medium steak and got the steak well done. Definitely will never return. Not worth the insane prices being charged.
   

   Dean's Steak & SeafoodResponded on 18 November 2024

   Thanks for visiting us at Dean's Steak & Seafood. We're sorry to hear that your birthday celebration didn't go as you had hoped. We appreciate your feedback about the steak and the oysters. It's our aim to provide exceptional food and service, and we're sorry if we fell short this time. We'll certainly take your comments into account as we strive to improve. Humbly, Jennifer Winney Director of Outlets
   

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9. O

   Omayra

   Amarillo

   2 reviews

   4.0

   2 reviews

   Dined on 15 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Delicious food with a wonderful atmosphere. Must have desert! Recommend having a drink at the outdoor bar and dining outside if the weather is nice.
   

   Dean's Steak & SeafoodResponded on 15 November 2024

   Hey Omayra, Thank you so much for your kind words and high ratings! We're thrilled to hear that you enjoyed our food and atmosphere. We always strive to provide a memorable experience for our guests, and it's great to know we hit the mark for you. We're also glad to hear you enjoyed the desert recommendation! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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10. E

    Edward

    Dallas

    34 reviews

    5.0

    34 reviews

    Dined on 14 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    David was amazing!! The venue was splendid! Will be back soon!
    

    Dean's Steak & SeafoodResponded on 15 November 2024

    Hi Edward, Thanks for the feedback! We're thrilled to hear that you had a great experience at Dean's Steak & Seafood and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
    

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