Dean's Italian Steakhouse

Review summary

1. A

   Amanda

   VIP

   Charlotte

   9 reviews

   3.0

   9 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Drinks were okay (ordered a filthy martini and a Moscow Mule). Food was delicious (ordered a steakhouse wedge, short rib gnocchi, and lobster rigatoni). Service was odd. The workers seemed pretty anxious. It was not true white tablecloth service. It felt like a great hotel restaurant, not a great restaurant, period.
   

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2. G

   Gregory

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Joe our server was great. Very engaging and accommodating to my girlfriend for her birthday. He made the experience a great one for her… 
   

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3. A

   Ashlyn

   VIP

   Raleigh

   7 reviews

   4.0

   7 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server was wonderful. Food was good but took a while
   

   Dean's Italian SteakhouseResponded 1 day ago

   Thanks for the feedback, Ashlyn! We're delighted to hear that you enjoyed our service and food at Dean's Italian Steakhouse. We understand that the wait time may have been longer than expected, and we appreciate your patience. Your kind words mean a lot to us and will be shared with our team. We look forward to serving you again soon!
   

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4. N

   Neil

   Charlotte

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Highly disappointed with the food. Ordered the tomahawk. It was cold and the mashed potato’s tasted like it came out a box.
   

   Dean's Italian SteakhouseResponded 1 day ago

   Thanks for the review, Neil. We're sorry to hear that your meal didn't meet your expectations. It's disappointing to hear that the tomahawk and mashed potatoes didn't hit the mark. We strive to provide our guests with the best food and service, and it seems we fell short this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to impress you in the future.
   

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5. N

   Nicole

   VIP

   Charlotte

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great service and food! One of my favorite restaurants in Charlotte
   

   Dean's Italian SteakhouseResponded 1 day ago

   Thanks for visiting us, Nicole! We're thrilled to hear that you had a great experience at Dean's. Our team always strives to provide excellent service and delicious food, so your feedback means a lot to us. We look forward to welcoming you back soon!
   

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6. J

   Julie

   Cincinnati

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing and our server, Richard, was lovely, very attentive and took great care of us making an excellent wine recommendation.
   

   Dean's Italian SteakhouseResponded 1 day ago

   Hi Julie, We're thrilled to hear that you enjoyed your dining experience at Dean's! It's wonderful to know that our food and service met your expectations. We always strive to provide the best for our guests and your kind words are a testament to our efforts. Thank you for your kind words and for giving us a perfect rating. We look forward to welcoming you back soon!
   

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7. C

   Chris

   VIP

   Charlotte

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect dinner, love this place!! Service is always impeccable
   

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8. C

   Colin

   Charlotte

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Expectations were blown away to say the least. Richard, our waiter was fantastic, he knew the menu like the back of his hand and gave us recommendations since it was our first time dining at Dean’s. Richard’s customer service was phenomenal and so was the food. Highly recommend.
   

   Dean's Italian SteakhouseResponded 1 day ago

   Thanks for the feedback, Colin! We're thrilled to hear that you had such a wonderful experience at Dean's. It's wonderful to know that our team's knowledge and recommendations made your visit enjoyable. We're also glad to hear that you enjoyed our food and found it to be highly recommended. We look forward to serving you again soon!
   

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9. A

   Allison

   VIP

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Richard was our AWESOME server. He gave us cards with a QR code to submit a review but it sent us to some other website. Anyway, great food, great service. YUM.
   

   Dean's Italian SteakhouseResponded 1 day ago

   Thanks for the feedback, Allison! We're thrilled to hear that you had a wonderful experience at Dean's Italian Steakhouse. It's great to know that our food and service lived up to your expectations. We always strive to provide the best for our guests and your feedback is a testament to that. We look forward to welcoming you back soon for more delicious meals and excellent service.
   

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10. M

    Michael

    San Francisco

    5 reviews

    5.0

    5 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Outstanding food and service. Pricey but worth it!
    

    Dean's Italian SteakhouseResponded 1 day ago

    Thanks for the feedback, Michael! We're thrilled to hear that you found our food and service outstanding at Dean's. We understand that our prices might be a bit high, but we're glad you found it worth it. We're always working to provide the best value to our guests. We look forward to serving you again soon!
    

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