Dave & Buster's - Wauwatosa

Review summary

1. W

   William

   Milwaukee1 review

   1.0

   Dined on 30 March 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Well it was my daughter’s birthday I went thru the trouble of reserving a table and long and behold I get there of course noone is there to check me workers walking around like they don’t get paid to be there so I had to flag someone down and YES THEY ALL SEEN ME BUT NOOOOOOBODY WANTED TO TAKE MY SERVICE AS IF IT WASNT THEIR JOB AND OF WHEN THEY DID THEY SAY OHH SO AND SO SUPPOSED TO BEEN HERE MIND YOU IM HERE FOR A BIRTHDAY RESERVATION AND THEY SAY WELL I CANT HELP WITH THAT BECAUSE THE MANAGER NOT HERE HERE LIKE HUH 🤔 AND I SAID I HAVE A BIRTHDAY RESERVATION MIND YOU MIND DAUGHTER TURNED 11 AND NOPE THEY PUT ME NEXT TO BAR INSTEAD WHETE THE RESERVATION PEOPLE GO SERVICE WAS SOOOOOO SLOW HORRIBLE HAVE TO DO BETTER
   

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2. C

   Christy

   Milwaukee1 review

   5.0

   Dined on 27 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jesse was a very nice manager and was present and caring. Our waitress was nice and efficient.
   

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3. S

   Stephanie

   Milwaukee1 review

   3.0

   Dined on 22 March 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Disappointing Experience at Dave & Buster’s in Wauwatosa I recently visited Dave & Buster’s in Wauwatosa, WI, for an early afternoon meal before heading to the games, and unfortunately, it was a frustrating experience. While the overall atmosphere was lively and energetic, our service was nothing short of disappointing. Our server was incredibly confused throughout our meal. He got our orders wrong, never brought out the waters we requested, and didn’t check back on us at all. Things took a turn for the worse when he mixed up our bill with another family’s and, without us noticing, they paid it. He then handed us their bill, which had extra charges added to it, including beers we didn’t order. After a few minutes of confusion, I had to speak with the manager, who was fantastic and quickly corrected everything, but the experience left a lot to be desired. As someone who has worked in the service industry for a long time, I was shocked at the level of incompetence from our waiter. The manager was great in resolving the issue, but overall, the service was poor, and it really overshadowed the meal. As for the food and drinks, the typical Dave & Buster’s pricing is high, but that’s to be expected. However, the service was so lacking that I’d think twice before returning.
   

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4. T

   Tanya

   Milwaukee1 review

   3.0

   Dined on 15 March 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Clean, well kept, and enjoyable environment. Pleasant team members to assist. Food was ok but was pricy for portion sizes and quality of some menu items. Friendly staff were very diligent and helpful.
   

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5. P

   Paige

   Milwaukee1 review

   2.0

   Dined on 13 March 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Food was alright but service was very disorganized. Took forever for our table to get our food.
   

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6. T

   Tyrus

   Milwaukee1 review

   1.0

   Dined on 8 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolute horrible experience. The food was terrible, flatbread was completely raw, drinks came out wrong and still had to pay for them. Half of the games were broken/didn’t work. An absolute waste of $130
   

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7. O

   Olegario

   Chicago1 review

   1.0

   Dined on 23 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Why have to make reservations if you don’t abide buy your guys own rules or service agreements. Me and my son shot seated and never talked to again no waters or even asked if we needed drinks so me and my son got up and left when we seen someone walk right in and get served before us..
   

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8. D

   Dana

   Milwaukee5 reviews

   3.0

   Dined on 22 February 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   We had a reservation through OpenTable but they said I wasn’t on the list. I showed my email confirmation, but they said you aren’t on the list. We were 15 mins early so we prepared to wait anyways and we were told 20-25 minute wait. 40ish minutes I went up the host to ask about the wait time and he sat me (so I wonder how long we would have waited if I didn’t say anything). We were helped fairly quickly and food came fast. Our server Nicole was so sweet and worked hard. The person who delivered our food said zero words and took off immediately. Food was decent, the kids had fun with the games. I doubt we will come again.
   

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9. N

   Nancy

   Milwaukee9 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jenn, our waitress, was amazing. She was patient and so happy to help us! Thank you for making our daughter’s 8th birthday so special!!
   

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10. C

    Cindee

    Milwaukee1 review

    1.0

    Dined on 8 February 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3

    Our server did her best, but it was obvious they were understaffed. The biggest hold up was in the kitchen, it took well over an hour to get a couple of burgers and apps.
    

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