Dave & Buster's - Schaumburg

Review summary

1. J

   Jabeen

   Chicago2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Angela was amazing! Very attentive and helpful. Checked on us throughout the meal and kept drinks filled. Food was good as well.
   

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2. OT

   OpenTable Diner

   Chicago2 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   At previous locations, the tables were separated from the gaming area. Now the tables are right by the gaming area causing it to be very loud and distracting for kids. The worst part of our experience was that we never received our food. We were with a group and had ordered the kids food first . All the other adults were served but us. They did take the food off the bill since we didn’t receive it and comped one of our kids game cards. It also took 20-30 minutes to get refills (beer, lemonade, even water).
   

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3. OT

   OpenTable Diner

   Chicago1 review

   5.0

   Dined on 8 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food is good and the video games are nice and new.
   

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4. B

   Brent VIP

   Chicago3 reviews

   1.0

   Dined on 26 January 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Saw our server rarely and waited over 30 minutes for our bill. Had to ask multiple other workers for help.
   

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5. K

   KATHERINE

   Chicago1 review

   5.0

   Dined on 19 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server was awesome our party got there in shifts. Like within 20 minutes of each other but he brought us Waters he was so kind. We had such a good time. Thanks so much for some fun family time.
   

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6. J

   Jessica

   Chicago1 review

   3.0

   Dined on 19 January 2025

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 2

   The food was horrible. Went there for a birthday celebration and ordered 2 appetizers that were overpriced and not good. We ordered a nacho platter also that looked like dog food so it was sent back and we did not feel comfortable eating anything else. The drinks were good!
   

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7. E

   Erin

   Chicago7 reviews

   5.0

   Dined on 29 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a good time here eating dinner, watching a football game, and letting the teens play games.
   

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8. D

   David

   Grand Rapids1 review

   2.0

   Dined on 27 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   This was our first time at a Dave and Busters. The hostess was great! She explained everything and was so kind and helpful. We had a reservation at 7:30pm We got to out table and our waitress came promptly. Took our drink order. And appetizer order. We never got to order entree! We waited an hour for our drinks! Just after 8:30pm Our appetizer arrived an hour and half later. Almost 9pm! I had to go ask the bar for a second beer. After waiting another 30min for waitress to check on us, she never came. My daughter cut herself on a game and was bleeding. The nice hostess help us! She was so kind and so was the staff who asked what game it happened on to make sure no one else got cut. The Game Center lady was so awesome!! She was the best. Overall horrible experience with the food and bar. Especially the managed who didn’t seem to care at all or apologize for the extreme wait. And we never got to order dinner. The two people who made this experience the best was the hostess and the ticket counter lady!! Amazing people! I wish my tip could go to them instead of the waitstaff. The two amazing and kind lady’s are the only reason we might come back. And we will avoid the food area and bar.
   

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9. A

   Austin

   Chicago1 review

   1.0

   Dined on 27 December 2024

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 2

   Overall, not a good first experience. Only positive experience we received was the kindness of our server.
   

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10. D

    Damien

    Chicago1 review

    1.0

    Dined on 26 December 2024

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 3

    Terrible customer service from the “manager”. Took almost an hour to get food when they weren’t busy. Manager in an aggressive tone blamed us for “messing up the order”. Transpired our food was being taken out of the window for other tables. Need better systems, definitely need to fire the manager. Avoid at all costs.
    

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