Dave & Buster's - Gaithersburg

Review summary

1. C

   Clare

   Washington DC

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Was very disappointed with my dining experience this evening. After receiving multiple emails from the restaurant this week explaining that diners must have their full parties present and on time or risk forfeiting their reservations, we showed up tonight with our entire party on time. We were told that our table wasn’t ready and then we waited. The hostess then said our table was ready and we were brought to a table—walking through the entire place—only to be told again that our table wasn’t ready. My father-in-law is elderly and has a broken ankle (with a walking boot) and he was forced to wait standing up for quite some time. All told, it was over a half hour before we were even seated and then, once finally at our table, no server greeted us. After waiting fifteen minutes for anyone to address our table, my dad finally got up and tracked someone down. This is totally unacceptable, especially for a party with elderly people and small children (one of whom was celebrating his birthday!). The staff was barely apologetic and offered nothing to compensate us for the inconvenience. It was disorganized and unprofessional. I don’t think we’ll dine here ever again.
   

   Is this helpful?

   Report
2. C

   Cheryll

   Washington DC

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time, kids and adults! It was a great 10th birthday party! Thank you.
   

   Is this helpful?

   Report
3. R

   Rebecca

   Philadelphia

   1 review

   1.0

   1 review

   Dined on 26 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Horrible service waited 20 min for a drink. We ordered and informed server of food allergies. Food came out with allergen on it. Second plate came out with allergen on it again again. Ordered wings for third try. Entire party was done before my wings came out. Ordered a second drink when food came out and was not served until food was gone. Absolutely horrible service and will not be returning.
   

   Is this helpful?

   Report
4. A

   Alake

   Washington DC

   1 review

   5.0

   1 review

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love D&B! We ordered the game day grub sampler and each item was cooked well & flavorful. My son wanted to come here for his birthday. I am glad we did because he had a great time, between eating and playing games! Everybody that helped us was very accommodating and kind.
   

   Is this helpful?

   Report
5. LG

   LauraG

   Philadelphia

   22 reviews

   3.0

   22 reviews

   Dined on 26 July 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   It's a tough situation with the current renovations. Space is more crowded and noisy. Games seem more often broken. Experience just seemed more chaotic. I expect it to be better once renovations are finished
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   Richmond

   1 review

   2.0

   1 review

   Dined on 24 July 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   This was a disappointing experience. We had a group event of 8 which you must have 10 people to get help from the event coordinator. The app download "welcome offer" of buy 100 chips card and get 100 chips is not valid on promotion days which almost every day is a promotion day. This was not explained until after all 8 people downloaded and paid for the 100 chips cards to only learn the additional rules. Nor was it explained when we called days prior to our visit to ask a different question about "welcome offer", because at that time we wanted to purchase larger chips cards but we're told it was only valid with purchase of 100 cards only. Just disappointing! The service was hit or miss depending on the associate, some seemed low energy and unhappy while others were helpful but overwhelmed. This location is under construction inside which made the gaming area feel cramped. I would suggest if you are planning a group night less than 10 people go check it out in person before you book. I hope this was a one off experience because it was wildly different than what the website described
   

   Is this helpful?

   Report
7. C

   Christina

   Washington DC

   5 reviews

   2.0

   5 reviews

   Dined on 23 July 2024

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 2

   Extremely disappointed, made a reservation here for my son SIX birthday. It’s not our first rodeo here, but I called to ask about the five dollar happy hour which was going on. I also Asked about the play and eat and they said it was going on but then when I got there, they said it was gonna start tomorrow and the place was under construction. Wish They would’ve advised..
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Washington DC

   1 review

   5.0

   1 review

   Dined on 17 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food here is way better than one would expect. Lots of fun.
   

   Is this helpful?

   Report
9. FW

   FallonWirtz

   Washington DC

   2 reviews

   3.0

   2 reviews

   Dined on 10 July 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   It was 2 stars in value just because it was 1/2 price Wednesdays. Our server was fine when taking into consideration we were there for many hours for a birthday party, but she just stopped paying attention to us completely and a manager was outright rude to us. It's not like this is a regular restaurant and flipping the table is a concern. There were plenty of their open tables all night. This place is meant for birthday parties and we tipped the waitress $100. The food was fine and it was a great night overall, but there was room for improvement... and you asked for a review, so... that's it.
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Washington DC

    2 reviews

    2.0

    2 reviews

    Dined on 4 July 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    It is a good adult gaming place but food is so so. Got the orders wrong as well as the final bill. Will go back for the games but probably not for the food.
    

    Is this helpful?

    Report