Dave & Buster's - Concord

Dave & Buster's - Concord reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Summer

   Charlotte1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made a reservation for date night they didn't honor it. The food tasted like it was from a can an it wasn't served hot . I told the host I had a reservation an she gave us the normal menu told the waiter an they said ok. Didn't receive our game card or anything. We will not be returning. The food was over salted an we didn't even get drink refills.
   

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2. J

   Jessica

   Raleigh1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Experience was awful. We were a group of 8 (6 adults, 2 children), with a reservation at 7pm on a Saturday night. There were 2 birthdays in our group, so we were indeed expecting a fun and upbeat/loud setting. When we arrived, there were 3 employees at the hostess stand and NOT ONE of them greeted our large group. I had to interrupt their personal talk to ask to be seated. After being seated, it was 17 minutes before our waiter even came to the table (where he did apologize for the wait and thanked us for our patience. Our party was ready to place drink AND food orders by that time. The two kids meals ordered actually were served to the table before we ever received our beverages or silverware/napkins for the table. A few minutes later, the drinks arrived but no silverware. (Luckily, the two kids meals were burger/fries - so at least the kids weren’t having to wait to eat.) An expected amount of time later, the rest of the tables food orders arrived, but we still had no silverware and had not seen our waiter again, so the young girl that served the food did at least go back to get that. The entire table finished their meals without ever being checked on by the waiter again, so we were all out of drinks, with no refills offered nor requested. At this point we asked for the manager so we could pay for our meal and be done with the experience. Unfortunately, the only response from the manager (after explaining all the above), his response was: “I have a conversation with him.” Please don’t waste your time and money, learn from my losses.
   

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3. D

   Deanna

   Miami1 review

   4.0

   Dined on 26 March 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Table ready at requested time and service was prompt.
   

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4. OT

   OpenTable Diner

   Unspecified1 review

   2.0

   Dined on 23 March 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Poor birthday experience—burned food, slow service, filthy restroom.
   

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5. J

   Jennifer

   Charlotte1 review

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was awful we had reservations. They sat us down. We waited almost an hour to receive even our drinks and then another 45 minutes to receive cold food and the only explanation we got was they were so short staffed no accommodations know anything.
   

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6. M

   Madelyne

   Charlotte1 review

   5.0

   Dined on 11 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We did the $19.99 eat drink and play deal. It was awesome!
   

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7. M

   Mary Catherine

   Charlotte1 review

   1.0

   Dined on 25 January 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We sat at table for 12 mins before staff greeted us and took drink or food order. My food came out but had to wait an additional 15 mins before mys sons food came out. Not sure why they even delivered one meal and not both together. My food was cold by the time he got his because I refused to eat without him. He didn't eat but half his meal because we were both over the wait time. Sever did apologize but couldn't account for lapse in service. Both are drinks were empty and I had to ask for refills. Never was provided with ketchup or condiments for fries. Manager came to table to door rounds and asked about service. I informed him of issues and he just shrugged me off. No offers to do better or anything. Not to mention staff were heard cussing near table to one another about a guest, not of us overheard foul language. My sone is 10. Very unprofessional. I did not recommend eating there. The only reason we did was deal for meal and arcade. Service was very poor in my eyes rate 1 out of 10.
   

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8. T

   Tigress

   Charlotte1 review

   5.0

   Dined on 18 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They always do an excellent job managing birthday parties. We thank them most sincerely
   

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9. M

   Millard

   Charlotte1 review

   5.0

   Dined on 2 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The atmosphere was great. The food was FILLING, and they have huge screens for game day. Fun was had, and staff was VERY attentive!!
   

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10. OT

    OpenTable Diner

    New York City1 review

    5.0

    Dined on 31 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    German, the manager took the time to introduce himself to the table and greeted my family. It was a wonderful day! My two grandchildren enjoyed the lemon pepper wings, and I enjoyed the backwoods lemonade.
    

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