Craft - Trade Hotel

Review summary

1. C

   Coldfish

   VIP

   Chicago

   34 reviews

   3.0

   34 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Basic food, nothing special. Thought the service was mid as we were handed menus and 30 seconds later server asked if we needed any apps. Literally haven’t even opened the menu….& when we said give us a min, he disappeared for 20 minutes
   

   Is this helpful?

   Report
2. D

   Dori

   Phoenix

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Craft restaurant was great, food was very flavorful, beautiful tomahawk pork chop, done perfectly for all 3 members of our party. On hotel restroom, need toilet seat covers in stalls
   

   Is this helpful?

   Report
3. K

   Kristin

   Milwaukee

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Food was excellent but our service was a bit lacking, despite it being Christmas Eve it was not that busy. Our server was nice but he never came back to check on drinks or how food was. Overall could have been a bit better.
   

   Is this helpful?

   Report
4. K

   Karen

   VIP

   Milwaukee

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 5

   Two of the three orders were completely wrong, when the waitress admitted she made the error, second she said the kitchen made it, but I don’t think it was written down correctly And think she had some fault of her own on it. Even though we had two hours before our show, we ran out of time to get the food correct so I had to send it back without eating. They did not charge for the food that was sent back because it was incorrect, but also didn’t offer an adjustment for all of the poor service and mistakes especially given that was not able to eat before the show because the order was incorrect. Would not go back.
   

   Is this helpful?

   Report
5. K

   Keven

   Chicago

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Good atmosphere. Food was fine nothing special. Service was okay.
   

   Is this helpful?

   Report
6. J

   Jean

   VIP

   Milwaukee

   26 reviews

   5.0

   26 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Love the vibe. Great service. Good food. Casual place to go before Bucks game.
   

   Is this helpful?

   Report
7. B

   Bert

   Milwaukee

   1 review

   5.0

   1 review

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had the chicken sandwich with fries and my son had the double smash burger. Both sandwiches were excellent. The server was excellent and made sure we felt welcome. This was my first time there and I will be back.
   

   Craft - Trade HotelResponded on 11 December 2024

   Thanks for visiting us! We're thrilled to hear that you and your son enjoyed your meals at Craft - Trade Hotel. It's wonderful to know that our service made your visit comfortable and enjoyable. We're glad that we could provide an excellent experience for you. We look forward to serving you again soon.
   

   Is this helpful?

   Report
8. K

   Keyton

   Chicago

   16 reviews

   3.0

   16 reviews

   Dined on 7 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Everything was just “fine”. There was nothing that stood out here.
   

   • 

   Craft - Trade HotelResponded on 10 December 2024

   Hi Montrellk, Thank you for taking the time to review Craft - Trade Hotel. We're glad to hear that you found our service to be good, but we're sorry to hear that there was nothing that stood out for you. We always strive to provide a memorable experience for our guests and we're disappointed to learn that we didn't meet your expectations this time. Your feedback is valuable to us and we'll certainly take it into consideration as we continually work to improve. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

   Is this helpful?

   Report
9. J

   Jason

   Milwaukee

   1 review

   5.0

   1 review

   Dined on 20 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food, convenient to Fiserv, lively atmosphere, excellent service.
   

   Craft - Trade HotelResponded on 21 November 2024

   Hi, Thank you so much for your kind words and high ratings! We're thrilled to hear that you enjoyed our food and found it to be convenient. It's great to know that you appreciated our lively atmosphere and excellent service. We always strive to provide a memorable experience for our guests. Your feedback is valuable and we look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

   Report
10. J

    Joyce

    VIP

    Milwaukee

    24 reviews

    3.0

    24 reviews

    Dined on 20 November 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 4

    My tiny margarita was 18.00. I said no special tequila and got charged extra for something. Meal was good but that angered me
    

    Craft - Trade HotelResponded on 20 November 2024

    Thanks for the feedback, JoyceB! We're glad to hear that you enjoyed your meal at Craft - Trade Hotel. However, we apologize for the oversight with your margarita. We understand your frustration with the pricing and will review our policies. We hope you'll give us another chance to impress you with our food and service. Thanks again for your feedback.
    

    Is this helpful?

    Report