Côte Brasserie - Hay's Galleria

Review summary

1. M

   Michelle

   Kent

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 1

   Very disappointing, I made this booking for our anniversary a month ago, only to arrive and be told that a large party had booked nearly the entire restaurant. We were shoved in a small corner that you could hardly move in, near the toilets. I should have received a phone call or email to advise of the lack of available tables, I would have rearranged the booking. Very disappointing.
   

   Côte Brasserie - Hay's GalleriaResponded 1 day ago

   Thanks for the review, we appreciate the feedback. We'll be sure to address your comments with our restaurant management teams and we do hope you’ll continue to be a valued guest of ours.
   

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2. j

   jenny

   London

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely place for company Christmas Lunch. Friendly and efficient service.
   

   Côte Brasserie - Hay's GalleriaResponded 2 days ago

   Thank you for the wonderful feedback, We appreciate it. 😊
   

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3. L

   Lisa

   Hawaii

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great location, atmosphere, food yummy, service good
   

   Côte Brasserie - Hay's GalleriaResponded 3 days ago

   Thank you for the wonderful feedback, We appreciate it. 😊
   

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4. T

   Terry

   London

   12 reviews

   5.0

   12 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Rob was a fantastic server. Food came quickly, was hot and delicious. Good size portions. Atmosphere was very Christmassy this evening, very lively and happy.
   

   Côte Brasserie - Hay's GalleriaResponded 3 days ago

   Hi Terry, thanks for the rating - we really appreciate it! We'll ensure the team know just how special they made you feel! See you again soon.
   

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5. M

   Megan

   London

   18 reviews

   5.0

   18 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The team were fantastic. It was incredibly busy, so a bit loud - but to be expected for the time of year (pre-theatre timing just before Xmas). Service was on point, they were great with allergy orders, food was tasty as usual.
   

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6. V

   Vicki

   London

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fabulous meal from the Xmas set menu. All dishes were very good and to a very high standard. The restaurant was very very busy so congratulations to the chefs, please pass on diners thanks to the kitchen at this busy time. We would recommend this restaurant and will be returning in the future. Thanks Cote Brasserie!
   

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7. k

   karen

   Surrey

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Whilst we appreciated it was Christmas time we were basically asked to leave our table. At tge time of sitting we were not advised of a restriction. It was a Christmas gathering of friends with much catching up to do so time passed quickly and then we had to leave! Our lunches are long and full of conversation and never, not even last Christmas have we been asked to leave. We weren’t offered another table as we wanted to order more drinks, told there was a big group waiting, but there wasn’t!!! Appalling customer service after spending a lot of money.
   

   Côte Brasserie - Hay's GalleriaResponded 5 days ago

   Hi Karen, thanks for the review, sorry we didn’t meet your expectations. In the spirit of ever improving, we’d love to discuss things further with you. Please reach out to us via our website.
   

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8. L

   Lavinia

   London

   3 reviews

   5.0

   3 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great night, the staff also offered a bottle of sparkle on the house for my birthday! Food was really good especially the curried mussels. Staff was very attentive with allergies and made sure all food was safe multiple times. 10/10. Will be back to this branch.
   

   Côte Brasserie - Hay's GalleriaResponded 6 days ago

   Thank you for the wonderful feedback, We appreciate it. 😊
   

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9. P

   Paula

   London

   10 reviews

   5.0

   10 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Second year we’ve dined here for our girls Christmas get together. The restaurant was very busy but as always the service was wonderful and the food delicious.
   

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10. E

    Emily

    London

    10 reviews

    5.0

    10 reviews

    Dined on 7 December 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    The staff were very patient and looked after a big party of 15 very well, on a very busy day leading up to Christmas, with small kids. I’d definitely recommend.
    

    Côte Brasserie - Hay's GalleriaResponded on 8 December 2024

    Thank you for the wonderful feedback, We appreciate it. 😊
    

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