cloudM rooftop bar at citizenM Tower of London

Review summary

1. D

   Dean

   London1 review

   5.0

   Dined on 24 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely drinks with a lovely view and relaxing atmosphere
   

   Is this helpful?

2. W

   William

   London1 review

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great customer service. Amazing view really enjoyed our time
   

   Is this helpful?

3. D

   Dan

   London1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Whilst the service and welcome were excellent, 2 of our first choice cocktails from the menu , weren’t in stock.
   

   Is this helpful?

4. D

   Dominic

   London1 review

   4.0

   Dined on 15 February 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Beautiful location with views of Tower Bridge, The Shard and the city. Staff were polite and warm. If the lighting was dimmed the ambiance would be perfect; it was just too bright and interfered with the views through the glass.
   

   Is this helpful?

5. M

   Mark

   Dorset1 review

   5.0

   Dined on 12 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great environment and ambience, stunning views of the City towards The Tower of London, The Shard. However the stand out is the staff, very friendly and helpful, they take time to ensure the service is personal and professional. They are a breath of fresh air in a beautiful city!
   

   Is this helpful?

6. G

   Gareth

   London1 review

   1.0

   Dined on 31 December 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   Very poor for the price paid. DJ was awful. Music did not suit the event. DJ did not stop the music to bring in the new year. Very very disappointed
   

   Is this helpful?

7. Y

   Yasmin

   Manchester5 reviews

   5.0

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great cocktails, ambience and exceptional service. Huge thank you to Musa who looked after us this evening - he was attentive, knowledgeable and lovely.
   

   Is this helpful?

8. G

   Genevieve

   London11 reviews

   4.0

   Dined on 14 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Nice bar with (potentially) good views however please dim the lighting! The room had more of the feel of a department store than a cool cocktail bar. With lights so bright we couldn't properly take in the views. Service was friendly though not super efficient and when I ordered a glass of white wine, I wasn't told about the choices eg chardonnay, sauvignon blanc etc. Anyway, lovely place with lots of potential, shame about the lighting.
   

   Is this helpful?

9. T

   Ted

   London2 reviews

   3.0

   Dined on 23 November 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Booked a table for my daughter's 19th, and requested a window seat. Got an email saying they had reserved us 'the best window seat for your party size'. Arrived, got taken to our table, which wasn't a window seat. It was close to a window, sure, but it wasn't a window seat. Our table was for a bigger group size (circa 5 or 6). There WAS a table next to the window that had two seats, so we asked if we could take an extra seat and make it a table for three. We were told no, that wasn't possible. I showed the server my email stating we had a window seat reserved, and he just shrugged. We asked again why we couldn't just put an extra chair at the window table and he said 'that's not your table. I'm not going to physically stop you if you do it, but that's not your table'. In the end, we did move the chair and sat by the window. Not sure why there was so much hassle, and it did spoil the evening a little. Cocktails were fabulous though!
   

   Is this helpful?

10. S

    Stephan

    Newcastle1 review

    5.0

    Dined on 23 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Staff were super friendly and as we were there to celebrate a big birthday they treated us to lovely drinks. Views are lovely across Tower of London and Tower bridge. Nice chilled atmosphere would definitely go again
    

    Is this helpful?