Citi Terrace

Review summary

1. D

   Donna

   Kent

   1 review

   5.0

   1 review

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fantastic service, delicious food, amazing value (just a little cold in the restaurant)
   

   Citi TerraceResponded on 2 December 2024

   Hi Donna Thanks for coming to visit and taking the time to let us know about your experience. I'm happy to see you had a great visit and enjoyed the food and the service. I do apologise if you found the restaurant a little cold, we have cranked our heating to the maximum but being on a roof terrace, in a glass house (with views of the cathedral) we are slightly limited. We do have blankets available to keep our guests as snug as possible if requested. Hope to see you back again soon.
   

   Is this helpful?

   Report
2. A

   Amber

   Kent

   2 reviews

   5.0

   2 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the bottomless brunch! The food and drinks were amazing The staff were so attentive and on it with the drinks! Paul was our main sever and he was amazing 10/10 vibe!
   

   Citi TerraceResponded on 25 November 2024

   Thanks for coming to try our brunch Amber Glad to hear you had such a great time and enjoyed the service, Paul is awesome, I'll pass on your kind words next time I see him. Come back and see us again soon
   

   Is this helpful?

   Report
3. L

   Louis

   Kent

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Always good service and great food hasn’t disappointed me yet and the value for the food is great
   

   Citi TerraceResponded on 25 November 2024

   Hi Louis Thank you for taking the time to leave us your feedback. Looking forward to your next visit
   

   Is this helpful?

   Report
4. j

   jade

   Kent

   3 reviews

   4.0

   3 reviews

   Dined on 19 October 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a lovely brunch on Saturday, the food was excellent really liked the starter and we had the smash burgers and chicken club. Some of the tables were quite rowdy but this is to be expected at a bottomless brunch. The service we received from our waiter was good, the only negative was the drinks service was slow from the bar and we only had time for 4 drinks during the time as they took a long time to bring out. The waiter was apologetic and tried to help by ordering two together at the end.
   

   • 

   Citi TerraceResponded on 21 October 2024

   Thanks for the review Jade, we always appreciate all feedback we get from our guests. Bottomless brunch does tend to attract big groups so the volume can get a little higher than usual as everybody enjoys themselves. The smash burgers are awesome, definitely one of our best sellers. We do try and make sure our drinks service is as speedy as possible at all times and especially during our brunch service but with a huge volume of drinks being served the speed of service can occasionally drop below the level we'd like, we are constantly evaluating our bar service to make sure we are doing everything possible to ensure prompt service. I hope the negatives from your visit didn't detract from an otherwise good visit and we hope to be able to welcome you back again soon.
   

   Is this helpful?

   Report
5. A

   Adam

   Kent

   1 review

   5.0

   1 review

   Dined on 28 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was to a very high standard. The staff were exceptionally friendly and helpful. Did not wait long for drinks or food. The restaurant was spotlessly clean. Very pleased with our visit will definately book again
   

   Citi TerraceResponded on 30 September 2024

   Thank you for the lovely review Adam, glad to hear everything was great for your visit. We hope to see you back again soon.
   

   Is this helpful?

   Report
6. L

   Lasma

   Kent

   1 review

   4.0

   1 review

   Dined on 21 September 2024

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 4

   We were charged extra for shishas,offer was 2 for 36,when bill came we were charged 40£. Rather dissapointing. Also food took forever to arrive. feel free to check the bill- 59059,table 204
   

   Citi TerraceResponded on 30 September 2024

   Hi Lasma Thanks for stopping by to leave us a review, I'm sorry to see there was some confusion over your bill when you visited but on our shisha menu it does very clearly state that this offer is available Sunday - Thursday. We hope to see you back again soon. Thanks again
   

   Is this helpful?

   Report
7. K

   Katie

   Kent

   1 review

   5.0

   1 review

   Dined on 17 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely restaurant, easy to book. Great spot with a great ambience. Food is more filling than it seems! Attentive but not overbearing waiters. Highly recommend!
   

   Citi TerraceResponded on 30 September 2024

   Hi Katie Thanks for leaving us such a lovely review, glad to see that everything was great for your visit. Hope to see you back again soon.-
   

   Is this helpful?

   Report
8. L

   Laura

   Kent

   1 review

   5.0

   1 review

   Dined on 13 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous evening food amazing and cocktails !!lovely atmosphere
   

   Citi TerraceResponded on 30 September 2024

   Thanks so much for the 5 stars Laura, glad to see you had such a great visit.
   

   Is this helpful?

   Report
9. A

   Alexandra

   Kent

   3 reviews

   4.0

   3 reviews

   Dined on 7 September 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   The service was really great & food nice! Also good vibe with a dj! Enjoyed our evening. Only one thing, we booked a terrace table but didn’t realise that the whole terrace is a smoking area. There needs to be a pop up on open table when your booking an outside table making people aware of this, I would never have chosen a terrace table if I knew this information, luckily they had tables inside to move us too.
   

   Citi TerraceResponded on 30 September 2024

   -Hi Alexandra Thanks for the feedback, we will look in to a pop up on opentable to avoid any confusion. Glad to hear it didn't spoil your evening. Hope to see you back again soon.
   

   Is this helpful?

   Report
10. N

    Nicola

    Berkshire

    2 reviews

    5.0

    2 reviews

    Dined on 7 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    A great experience and lovely venue would reccommend
    

    Citi TerraceResponded on 30 September 2024

    Thanks for the glowing feedback Nicola, happy to see you had a good time. We hope to see you back again soon.
    

    Is this helpful?

    Report