Chinese Cricket Club

Review summary

1. N

   Nicky

   London10 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   We enjoyed a set menu lunch with great service from Lucinda. We wanted somewhere where we could easily talk, and this was fine as the restaurant was not busy.
   

   Chinese Cricket ClubResponded 1 day ago

   Dear Nicky, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed the experience at Chinese Cricket Club. The team is truly grateful for your kind words. It's wonderful to know that Lucinda and the team was able to provide to great service and that made your visit even more memorable. We can't wait to welcome you back for another great meal soon! Best regards Tom Wong Restaurant Manager
   

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2. V

   Vivek VIP

   Berkshire12 reviews

   3.0

   Dined on 26 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   A very average experience…will not return…………../..
   

   Chinese Cricket ClubResponded 4 days ago

   Dear Vivek, Thank you for taking the time to review your most recent experience at our restaurant. Please accept our sincerest apologies for falling short of your expectations. Providing exceptional dining experiences is a top priority for us, and it's disheartening to learn that we failed to meet this standard during your visit. Your feedback is invaluable to us, we appreciate if you could reach out to me via email to understand more and discuss your comments further. We truly appreciate your candid feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable dining experience that reflects the high standards we strive to uphold. Tom Wong Restaurant Manager
   

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3. G

   Gaya VIP

   London13 reviews

   2.0

   Dined on 14 February 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   The choice in the ala carte menu is very limited in comparison to what it was a few years back which was very disappointing. The description of the prawn dish was different to what was served and when questioned it was a vague response. There were small sharp bones in the duck spring rolls which could have been nasty if swallowed. Overall not a great experience and I would not go back.
   

   Chinese Cricket ClubResponded 4 days ago

   Dear Gaya, We are sorry to hear about your disappointing experience at our restaurant. Please accept our sincerest apologies for falling short of your expectations. Providing exceptional dining experiences is a top priority for us, and it's disheartening to learn that we failed to meet this standard during your visit. Your feedback is invaluable to us, and we will be reviewing your comments with our management teams to address any areas needing improvement. We truly appreciate your candid feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable dining experience that reflects the high standards we strive to uphold. Best regards, Tom Wong Restaurant Manager
   

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4. J

   Julia VIP

   Orlando14 reviews

   3.0

   Dined on 30 January 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 1

   We were really looking forward to trying this Chinese restaurant, it is near where we live and we’re hoping it would become a go to local Chinese. Unfortunately although we had booked the new year menu, there was no more duck available. It took 20 minutes to get someone to take our order for drinks and food . It took a further 40 minutes for any food to arrive. 3 different appetisers were on the menu, they arrived separately over a period of 20 minutes. The main course was supposed to have some rice which never arrived, despite being assured it was on its way. The ‘famous’ cricket ball dessert was sold out. The 2 different desserts we ordered just tasted of sweet cream. All the other food we ate was delicious, but I fear we won’t be back to see what the missing items are like
   

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5. N

   Nuno VIP

   London16 reviews

   3.0

   Dined on 19 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Went to this specific place for the Dim Sum, it was ok but not spectacular, there are way better options in London if you want Dim Sum and cheaper, the service was good and attentive, the drinks were on the pricey side (a tea for 1 person £8... its a bit high), the restaurant was not busy at all. Not going to repeat, again its not a negative review, but i was expecting more.
   

   Chinese Cricket ClubResponded 4 days ago

   Dear Nuno, We are sorry to hear about your disappointing experience at our restaurant. Please accept our sincerest apologies for falling short of your expectations. Providing exceptional dining experiences is a top priority for us, and it's disheartening to learn that we failed to meet this standard during your visit. Your feedback is invaluable to us, and we will be reviewing your comments with our management teams to address any areas needing improvement. We truly appreciate your candid feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable dining experience that reflects the high standards we strive to uphold.
   

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6. M

   Moikall VIP

   London3 reviews

   4.0

   Dined on 5 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had the weekend dimsum brunch meal for £20pp. Six dishes - 18 pieces. Very good value for very good quality creative food. The tea was also good. Matcha dessert was a disappointment. Flavour sacrificed for colour & form. Service was friendly & knowledgeable however the food was brought virtually all at once which meant some of it cooled too quickly. I'd visit again but break up the order next time to slow then down.
   

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7. R

   Robin

   Berkshire43 reviews

   1.0

   Dined on 18 December 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Food was iffy fatty and smelt of drains, and services was nonexistent Will not return
   

   Chinese Cricket ClubResponded 4 days ago

   Dear Robin, We are sorry to hear about your disappointing experience at our restaurant. Please accept our sincerest apologies for falling short of your expectations. Providing exceptional dining experiences is a top priority for us, and it's disheartening to learn that we failed to meet this standard during your visit. Your feedback is invaluable to us, and we will be reviewing your comments with our management teams to address any areas needing improvement. We truly appreciate your candid feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable dining experience that reflects the high standards we strive to uphold.
   

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8. V

   Vanessa

   London1 review

   5.0

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We did the Din sum weekend menu The food was really tasty. The staff were delightful 😊
   

   Chinese Cricket ClubResponded on 20 December 2024

   Thank you for this wonderful review and rating. We are glad that you enjoyed our Dim Sum Weekend menu. We look forward to welcoming you back again soon.
   

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9. T

   Tienne

   London8 reviews

   3.0

   Dined on 9 November 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Slow service, got order wrong, had to repeat several times and once served no one came back, had to ask several times for bill still with dirty plates on table. Dumplings OK but not the best, £12 for noodles not acceptable. Place wasn't very busy, staff seemed more concerned with moving a room partition around than serving
   

   Chinese Cricket ClubResponded on 1 December 2024

   Hi Tienne, Thanks for your feedback. We sincerely apologise for the slow service and the issues with your order. This is not the experience we aim to provide, and we’ll take note of your concerns to ensure better attention to detail and service in the future. We appreciate your comments on the food, and we hope you’ll give us another opportunity to improve your experience. Kind regards, Arun Narayanan Director of Food and Beverage
   

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10. R

    Robert

    London10 reviews

    2.0

    Dined on 2 November 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 2

    Dinner at the Chinese Cricket club was a fairly soulless experience. The venue is in the Hyatt hotel and it was get echoey and didn’t feel warm or welcoming. Service was good and well paced. Food was very average and no better than you would find in any standards restaurant in Chinatown or similar. They also did not have all dishes on the menu available. Price was expensive for what we got and strangely they add a discretionary 13.5% service charge. The extra 1% makes little difference financially but is just weird that they would do this vs the more standard 12.5%. Overall not one of my better eating experiences and not one I would recommend I’m afraid
    

    Chinese Cricket ClubResponded on 15 November 2024

    Thanks for your feedback, Robert. We're sorry to hear your experience didn't meet your expectations. We appreciate your comments on service and ambiance, and we’ll certainly take them on board. We also value your thoughts on the service charge and will review that for clarity. We hope you'll consider giving us another chance in the future. Best regards, Arun Narayanan Director of Food and Beverage
    

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