Chevys Fresh Mex - Union City

Review summary

1. J

   Jacqueline

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on 18 November 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Unfortunately this location seemed severely understaffed. It took 25 minutes just to get a waiter to come over to our table to put in a drink order. Our food came out before our drinks did but the food was overcooked, burned, or cold. It was not a good experience at a restaurant we usually enjoy going to for its consistency. This may not be the location to go to if you’re looking for a Chevy’s to eat at.
   

   Chevys Fresh Mex - Union CityResponded 1 day ago

   Thank you for telling us about your experience and thank you for your honest feedback. I'm so sorry we let you down and hope to get the chance to serve you again soon so we can regain your confidence in our restaurant by providing a better experience.
   

   Is this helpful?

   Report
2. OT

   OpenTable Diner

   Central Coast

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My fiancé and I had a great experience here last night for dinner. Brenda, our server was amazing and gave great customer service. The food was delicious, and we love the salsa and chips as always. We look forward to coming again.
   

   Chevys Fresh Mex - Union CityResponded on 18 November 2024

   Thank you so much for taking the time to tell us about your recent experience at Chevys Fresh Mex - Union City! We appreciate the positive feedback and hope to see you again soon!!
   

   Is this helpful?

   Report
3. K

   Kate

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 11 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our server barely came around, never given got water refilled. We were there al 1 hour and 45 mins ( not by choice) Food seemed like it was sitting under heat lamps for a long time. Waitress messed up my order and my husband had to wait over 10 mins after everyone else’s food was out, for a his dinner which was a salad. I told them we had an 18th birthday girl and they never came and sang. Tortilla machine was broke.
   

   Is this helpful?

   Report
4. J

   Jerome

   San Francisco

   1 review

   2.0

   1 review

   Dined on 28 October 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We had poor service, long wait times and had to basically serve our selves
   

   Chevys Fresh Mex - Union CityResponded on 2 November 2024

   Thank you for telling us about your experience and thank you for your honest feedback. I'm so sorry we let you down and hope to get the chance to serve you again soon so we can regain your confidence in our restaurant by providing a better experience.
   

   Is this helpful?

   Report
5. D

   Donna

   San Francisco

   1 review

   5.0

   1 review

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were prompted checked in via my Open Table reservation, actually seated 15 min earlier than scheduled. Fernando was our server & was friendly & courteous. Meal came timely & so was the check, which we redeemed the Bday Xperience Reward. It is a restaurant brand reward program which we love how it works & frequent this location for meals & even work lunches. Happy Hour bar environment creates a nice fun gathering place & drinks & apps are good. Ample parking & Mgr is noticeably present to make sure operating needs are smoothly performed.
   

   Chevys Fresh Mex - Union CityResponded on 27 October 2024

   Thank you so much for taking the time to tell us about your recent experience at Chevys Fresh Mex - Union City! We appreciate the positive feedback and hope to see you again soon!!
   

   Is this helpful?

   Report
6. D

   Diana

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined on 17 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our evening began by being greeted by the most pleasant young man of a host. We were shown to our table then Jennifer, our waitress greeted us and promptly took our drink orders gave us time to decide on our orders. The bus boy was prompt in bringing chips and salsa to the table for our table of 9. Our order was taken by Jennifer and the food was delivered, all 9 orders correct! We were celebrating a birthday and the staff did a great job in helping us celebrate. I wish I would have gotten the bus boys name, he was personable and timely. But more importantly when I paid my bill at the table I unknowingly dropped a $5.00 bill behind my chair, the bus boy noticed it, picked it up and returned it to me. I didn't see him or the $ but the honesty of this young man was so refreshing in this day and age. I just feel badly that o didn't get his name. I just hope Chevy's management will read this and recognize him for his honesty. Chevy's did a great job in helping us celebrating our friend, Pat's birthday!
   

   Chevys Fresh Mex - Union CityResponded on 19 October 2024

   Thank you so much for taking the time to tell us about your recent experience at Chevys Fresh Mex - Union City! We appreciate the positive feedback and hope to see you again soon!!
   

   Is this helpful?

   Report
7. C

   Coryn

   Miami

   1 review

   1.0

   1 review

   Dined on 7 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Waited 15 to 20 minutes at my table and was never acknowledged or greeted by a server. The tables around me were being serviced during the time I waited and still no type of acknowledgement that I was sitting at the table, not even eye contact. I wasn't the only person waiting for a server. The guy sitting at the table behind me went up to the host stand and explained his similar frustrations. I didn't stick around after the table to the other side of me, who was almost done with their happy hour drinks, got a basket of chips and a side of salsa from a server who chose to still not acknowledge my table.
   

   Chevys Fresh Mex - Union CityResponded on 8 October 2024

   Thank you for telling us about your experience and thank you for your honest feedback. I'm so sorry we let you down and hope to get the chance to serve you again soon so we can regain your confidence in our restaurant by providing a better experience.
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went there for brunch and ordered the crab and shrimp omelet. It was delicious! The waitress was very friendly and made sure the mimosas glasses were filled. The Manager was on top of it checking in to make sure everything was good.
   

   • 
   • 
   • 
   • 

   Chevys Fresh Mex - Union CityResponded on 12 October 2024

   Thank you so much for taking the time to tell us about your recent experience at Chevys Fresh Mex - Union City! We appreciate the positive feedback and hope to see you again soon!!
   

   Is this helpful?

   Report
9. H

   Harry

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined on 30 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always have a good time dining in here Excellent food
   

   Chevys Fresh Mex - Union CityResponded on 1 October 2024

   Thank you so much for taking the time to tell us about your recent experience at Chevys Fresh Mex - Union City! We appreciate the positive feedback and hope to see you again soon!!
   

   Is this helpful?

   Report
10. C

    Charles

    San Francisco

    2 reviews

    vip
    4.0

    2 reviews

    Dined on 28 September 2024

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 4

    Our meal was great. However, our server forgot about us! All the other tables were being looked on frequently, but we couldn't get anyone's attention for drinks and chips and salsa!
    

    Chevys Fresh Mex - Union CityResponded on 30 September 2024

    Thank You so much for dining with us and taking the time to provide feedback! We hope to see you again soon and this time make it a five-star visit!!
    

    Is this helpful?

    Report