Chevys Fresh Mex - Roseville

Review summary

1. X

   Xavier

   Sacramento

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Had to wait 30 minutes for a reservation. I also got 5 cubes of meat on a $14 carne asada fries.
   

   Is this helpful?

   Report
2. OT

   OpenTable Diner

   Hawaii

   4 reviews

   1.0

   4 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We had a reservation and still had to wait for 45 minutes to be seated. I ordered a cheese enchilada and a taco and a to go order of Carnitas for my husband. We waited almost an hour for our food, and when the server brought my plate, he said we are out of tamales. Is this OK. He repeated himself three times. They decided to choose my second entree without asking me. The enchiladas were luke warm on top, and the bottoms were cold like they just came out of the refrigerator. When my to go order finally arrived once again, it wasn't what I ordered. I ordered carnitas, and they brought me two tacos. I explained to the server what I had ordered, and she insisted the carnitas were already in the taco shell. Then she told us they ran out of carnitas. I opened the shell, and there was maybe one tablespoon of meat. Anyone who orders carnitas knows that it's a pile of pork that is served with flour tortillas. At that point, I asked to speak with a manager. She returned to our table to tell me that her manager took $10.00 off the meal. Once again, I asked to speak with the manager. It was so nice of them to give me $10.00 off of something I didn't order. The manager came over and I explained what was going on and she looked at the food and said that's not carnitas. She told us that she would speak with the staff and that she would have them make the correct order. I told her that if they run out of an item they should ask the customer what they would like instead of having the restaurant choose what the customer was going to eat. I told my mom it's amazing how they were able to butcher a pig and slow roast a batch of carnitas to finally fill my order. Now I know why they have such poor ratings.
   

   Is this helpful?

   Report
3. J

   Jeff

   Sacramento

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Arrived five minutes early for reservation time on Christmas day 2024. Waiting area full but only one third of tables occupied. Those seated had no food on tables. Restaurant was open despite not having enough wait or kitchen staff. Hostess confirmed my reservation on her list but then told me she checked with the manager who directed her to put me on the waitlist without any explanation or apology. Open Table reservations are not honored at this restaurant.
   

   Is this helpful?

   Report
4. T

   Terri

   Sacramento

   1 review

   5.0

   1 review

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Chevy's Fresh Mex Restaurant on Douglas Blvd., Roseville: The chips and salsa are flavorful. The chicken flautas are our favorite appetizers and we often have them for the entrees, although everything we have had is good. Sophie was a wonderful help as as our server, as well as the manager and other staff. It is noisy and energetic when the restaurant has many customers and the front door allows too much cold air to come in. Sitting away from the front door would be my recommendation.
   

   Is this helpful?

   Report
5. B

   Beth

   VIP

   Sacramento

   16 reviews

   1.0

   16 reviews

   Dined on 6 December 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Bad service, bathrooms are horrible and the hostess is never out front. Food good tho
   

   Is this helpful?

   Report
6. S

   Shannon

   Sacramento

   1 review

   3.0

   1 review

   Dined on 20 October 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Walked in with reservations and they acted as if they were not expecting us
   

   Is this helpful?

   Report
7. B

   Bruce

   VIP

   Sacramento

   5 reviews

   5.0

   5 reviews

   Dined on 29 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great except we got the butter cake to go for dessert and was horrible! Dinner and drinks were great!
   

   Is this helpful?

   Report
8. A

   Alex

   Tahoe

   1 review

   3.0

   1 review

   Dined on 15 September 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Our server was not great. We’ve never really had great service. But we go for the chips and salsa and flautas! Every time we pass through Sac our family stops at Chevy’s. Come back to Reno!!! Restaurant never too crowded or noisy. Love the margaritas and food.
   

   Is this helpful?

   Report
9. J

   John

   Sacramento

   5 reviews

   4.0

   5 reviews

   Dined on 15 September 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Chevys seems to have a continuing staff shortage. Our server was excellent but had to cover so many tables.
   

   Is this helpful?

   Report
10. L

    Loretta

    Sacramento

    1 review

    1.0

    1 review

    Dined on 8 September 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Always loved steak fajitas at Chevy’s. It took them 16 minutes to bring us drinks. There was no salsa ready yet. That took another 10 minutes. The food took 30 minutes and we had no tortillas or silverware. We couldn’t get the server’s attention. Had to keep asking other people. The food was overcooked and tough. There was no guacamole or the corn thing I like so much. I know they were short handed but this was unreasonable. I won’t go back to this one which only leaves the one by the river. Hope it’s better.
    

    Is this helpful?

    Report