Chart House Restaurant - Lake Tahoe

Review summary

1. J

   Jacky

   Tahoe

   3 reviews

   1.0

   3 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation for 5 PM and arrived 10 minutes early. The host mentioned they were waiting for a server to arrive and seated us at 5:05 PM. Despite ordering food before the table next to us, they received their food first. When we inquired, the waiter admitted that the food runner mistakenly delivered our meals to the wrong table. The manager approached us to ask about our experience. After explaining the issues, his response felt insincere, offering only that our food would arrive "as soon as possible." When our meals finally arrived, the pasta was dried and appeared to have been sitting out for some time, and the prime rib was lukewarm. We informed the manager, who took the food back to warm it but did not apologize. Apparently, they were waiting for re-make the orders that were taken to another table and had the other meals sit. Shortly after, our children's food arrived, and one dish was incorrect—likely swapped with the table next to us again. Overall, the service and food quality were poor, and the experience was frustrating. We are unlikely to return.
   

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2. A

   Anita

   Tahoe

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We’ve been to Chart House many times but tonight our server went above and beyond. I came in with low blood sugar and struggling to function. She immediately put in an order for a salad and brought it as soon as possibly and also brought water and sugar to help bring it up. The food was ordered to perfection and service was astounding. Thank you!
   

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3. S

   Steven

   Sacramento

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Chart House was Amazing! Food was amazing. Service was impeccable. Kar was our server and he was great!! We will be back
   

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4. h

   hunter

   Sacramento

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing, ambiance was very nice. One of the best dining experiences in the Lake Tahoe area.
   

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5. J

   James

   Cincinnati

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   The food was amazing and great value for the amazing food. Wine was great
   

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6. J

   James

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been coming here to celebrate our anniversary when we are in town since 1998. The food is amazing and the service is incredible. Our server for the evening was Mandi and she went out of her way to make sure our evening was special.
   

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7. R

   Randall

   Tahoe

   1 review

   vip
   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Worst experience at this restaurant ever. Took 30 minutes to get water and bread to the table. Soup was cold, sent it back twice before somewhat acceptable. Cesar salad was horrible. Wilted lettuce, no anchovies, dressing was marginal at best. Prime rib was tough, risotto was overcooked.
   

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8. C

   Carole

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent atmosphere and service!!! Celebrating a birthday and they even printed a special menu for us stating Happy Birthday on it!! Dinner was great as well as service. Kar our waiter was very attentive.
   

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9. A

   Angela

   Tahoe

   103 reviews

   vip
   5.0

   103 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely Fabulous meal. Your Movember Special was wonderful. Wait staff was very attentive. We had a Birthday Celebration that will be remembered.
   

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10. J

    Jim

    San Francisco

    6 reviews

    3.0

    6 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 1
    3. Service 3
    4. Ambience 3

    You advertise "Prime Rib" on your menu. You very well know it's the lowest grade of rib roast possible. Very chewy, fiborious and zero marbling. At least be honest and correct your menu and drop the price.
    

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