Chart House Restaurant - Alexandria

Review summary

1. M

   Michael

   Washington DC

   6 reviews

   3.0

   6 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The Chart House is one of my family’s favorite restaurants in VA. I had made a reservation for 4 for 4:30 pm but my kids were starving so we arrived to the restaurant at 4:00 pm. The restaurant was not busy and there were many tables available. However, the hostess claimed the menu was switching from lunch to dinner so she advised us to wait 30 minutes in the lounge seating area near the bar. After waiting 15 minutes, and seeing other patrons get seated, I requested to the same hostess that we need to be seated now for my kids were very hungry. Her reasoning for the wait just did not sit well with me. Especially when I saw few get seated right away without reservations. Our waiter was very attentive and cheerful. Food was great as always!!
   

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2. M

   Marcia

   Washington DC

   61 reviews

   vip
   4.0

   61 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was delicious. Best holiday at Chart House ever.
   

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3. M

   Melvin

   Washington DC

   7 reviews

   3.0

   7 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   My turkey dinner came without gravy on the turkey and no cranberry sauce and the broccoli was tasteless. My cohorts dinner was fine. No bread was offered
   

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4. T

   Tracie

   Washington DC

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Our Thanksgiving experience at Chart House was disappointing. We had a 1:15 reservation for the four of us. We were seated promptly as the restaurant was far from filled. The scaled down prix fixe menu included a traditional turkey entree option. Two of our guests ordered the $68 per person traditional fair of turkey, potatoes, and creamed spinach. The turkey was massively over salted, the creamed spinach was missing from one order, and the pumpkin pie was served literally still frozen. The third guest ordered the $72 filet mignon, which was cooked and seasoned wonderfully. The fourth guest ordered the $78 king salmon, which was served with a sad side of a vegetable medley haphazardly strewn onto the plate. No other sides, no garnish, no evidence of making an effort. The service was terrible: Our party of four was served two at a time: an order of turkey and the filet mignon; after five minutes our remaining order of turkey and salmon were served. Our food was served with no pretense of knowing whom each order belonged to; we had to sort out the correct orders among ourselves. As a party of four w/ a straightforward order from a limited prix fixe menu, our four orders should and could have been served simultaneously and to the correct guests. There was nothing complicated to coordinate. The waiter seemed to have difficulty finding a steak knife for the filet. Finding forks for our desserts was an even more insurmountable feat. A non-alcoholic beverage took 15 minutes to be served (after our gentle reminder). We were presented with the check for another table, not our own check. Once we received our correct check, paying with a credit card was made more tedious because our service person did not provide a pen. Our two word conclusion: Never Again.
   

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5. P

   Paul

   Washington DC

   107 reviews

   vip
   5.0

   107 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, service, and scenery were amazing. Thank you for making our Thanksgiving a wonderful experience.
   

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6. K

   Katherine

   Washington DC

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Waited an hour and fifteen minutes for our food. The place was empty and we had two super hangry toddlers.
   

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7. OL

   OliaL

   Washington DC

   29 reviews

   vip
   2.0

   29 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 5

   The shrimp cocktail was not fresh at all! It’s probably the worst shrimp cocktail I’ve ever had at a restaurant. Service was really great once the staff realized who my date was. )
   

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8. A

   Angela

   Washington DC

   31 reviews

   vip
   5.0

   31 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The view of the Potomac from our table was inspiring and from a distance we could see fire works display. It went on for about 5-6 minutes and several customers in the restaurant enjoyed it. Our waitress, Niyah, was funny and amazing. She made awesome recommendations and she made our anniversary dinner a very fun event. Our drinks were very good. The personalized menus were a surprise and we will cherish them.. thank you Chart House. The only con I would have about the entire Chart House experience is that the food was not seasoned. I do not like a lot of seasoning and I understand that restaurants lightly season their food because they are serving many customers but this food ( lamb chops and steak) had no seasoning. It was not lightly seasoned. It was no seasoning.
   

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9. S

   Sharon

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The overall experience was fine…but the crab cakes were just okay!
   

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10. A

    Anne

    Baltimore

    1 review

    5.0

    1 review

    Dined on 21 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Nice experience in the area. Highly recommend. Jeffrey was very attentive and professional.
    

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