Charlong

Review summary

1. OT

   OpenTable Diner

   Melbourne

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Compliments all round the whole experience was great! Good people good food you can’t really get that wrong
   

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2. C

   Chelsie

   Melbourne

   2 reviews

   5.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a local gem. Small, casual, intimate dining. Very tasty, great quality food. Personalised service and good value for money.
   

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3. L

   Lisa

   Victoria

   4 reviews

   5.0

   4 reviews

   Dined on 7 November 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Fantastic new local . Great food and atmosphere. Just what the neighbourhood needed .
   

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4. J

   Jon

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on 29 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was extremely tasty and all four of us commented on this. Service was attentive but not overly so. Definitely one to revisit and try other dishes.
   

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5. H

   Heidi

   Melbourne

   1 review

   1.0

   1 review

   Dined on 26 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very rich and overly flavoured. We ordered the chefs menu. 2 of the same dish came out and this was not one to come back for seconds on. Service not great either. Based on this I would not go back.
   

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6. C

   Catherine

   Melbourne

   4 reviews

   2.0

   4 reviews

   Dined on 18 October 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We waited 45-50 minutes to receive our table water & order of 3 wines, the night wasn’t overly busy. Once the food came out, l found a hair in one of the dishes. But chose to ignore it as l felt overly annoyed by the long awaited attention we couldn’t get from the staff. Even though, the service was poor. The staff was very kind and sincere. I definitely will only come back if they update their ordering services via a menu app, so we’re able to order without any wait problems.
   

   CharlongResponded on 29 October 2024

   Hi Catherine, Thank you for your understanding and for sharing your feedback with us. We truly appreciate it, as it helps us improve our service. We sincerely apologise for the technical issues we experienced that night, which were unexpected and frustrating for you and our team. We regret that this affected your experience and that we were short-staffed, which impacted our ability to provide the level of service you deserve. We want to assure you that we did our best under the circumstances, and we are committed to addressing these issues to prevent them from happening in the future. Thank you for your understanding, and we hope to have the opportunity to serve you better next time. Best regards, Charlong Team
   

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7. R

   Rick

   Melbourne

   7 reviews

   2.0

   7 reviews

   Dined on 18 October 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Extremely noisy. Request for no coriander was hard work. Fish was tiny Food came out before wine. Chicken dish was bland and fatty. Pad Thai was ok ish.
   

   CharlongResponded on 29 October 2024

   Hello Rick, We are sorry that you felt underwhelmed by our portion sizes in particular 200g of Humpty Doo Barramundi. Furthermore, the Bannockburn deboned Maryland chicken has been created to dip with the galangal relish sauce; as a consequence, it should be the perfect balance of marination and not overwhelming flavours. Regarding the service, we sincerely apologise for the delays in beverage service. However, your food dietary requirements have been full of enthusiasm and attentiveness from our chefs and staff we have used coriander root in our food most of them. Therefore, the communication between customers and chefs is mandatory to be primarily concerned. Importantly, Hospitality and guest satisfaction are paramount to us. Best Regards, Charlong Team
   

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8. J

   Jeanette

   Hong Kong

   9 reviews

   5.0

   9 reviews

   Dined on 14 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is superb and the staff are very friendly and attentive. Very reasonably priced too
   

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9. S

   Stephen

   Canberra

   3 reviews

   5.0

   3 reviews

   Dined on 13 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Visitors to Melbourne. Looked like a quirky restaurant. Amazing flavour combinaion in both fod and cocktail. Most wonderful dishes were signature betel prawn, tiger wagyu, duck cumquat and sprout. But then the toasted silken tofu AND the nashi pear, apple, fennel with spring onion/passionfruit vinaigrette. Sounds crazy but was indescribably wonderful. Lots of returning customers (so book) and enjoy. Mandarin cocktail of vodka, pea flower syrup(?) and orange yuzu with a sprig of lavender was sublime. This place is a hidden treasure
   

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10. OT

    OpenTable Diner

    Melbourne

    2 reviews

    5.0

    2 reviews

    Dined on 7 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic food and service. We will definitely be back!
    

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