Char - Huntsville

Review summary

1. P

   Pat

   VIP

   Nashville

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service! Enjoyed! Loved it!!! I would definitely go back!
   

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2. M

   Marcia

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Stellar. All around. I couldn't be happier with my meal and the experience. I came in during the weird in-between time after lunch but before dinner. I ended up getting fried green tomatoes, a wedge salad, and a filet with Brussels sprouts and the caramelized onion mac 'n cheese. The FGT were super flavorful, perfectly breaded, and accompanied by a very tasty sauce. The wedge was super crisp and had a wonderful balance of toppings. The filet. Oh wow, the filet. I ordered medium and it was perfect, just on the medium-rare side of medium so it was juicy and flavorful. It was literally one of the best I've ever had. The Brussels sprouts were tasty and in a style one would expect from a great steakhouse. Now the mac 'n cheese...the caramelized onions make this side next level; it's probably the best mac 'n cheese I've ever had in a restaurant. Everything was soooo good! I took my desert to go because I couldn't miss out on what I'm sure will be the perfect end to a perfect meal. For as good as the meal was, the service was even better. My server (M'Lynn, I think) was friendly, knowledgeable, attentive, and communicated with the kitchen to ensure my satisfaction (I originally wanted something from the dinner menu and she asked if they could make it since it was technically before dinner service; she did the same for the table behind me); she just did an amazing job. Did I mention that the entire experience was stellar??
   

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3. K

   Kelley

   Alabama

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food & ambience always on point but our waitress Lolly / Lola was not attentive at all. She never came back after taking our entree order to see if we needed anything. No offers for refills on our drinks & I needed another one! :(
   

   Char - HuntsvilleResponded 1 day ago

   Hi Kelley, thank you for joining us for dinner last night! We appreciate your patronage and are delighted to hear that you enjoyed both the food and ambiance. I'm sorry, however, to learn that you didn't receive attentive service throughout your entire meal. It sounds like we missed a couple of key points of service, and I regret how this impacted your overall experience with us. I've shared your review with our management team to address internally with our staff. Thank you for bringing this to our attention so we can improve! We hope you'll return again soon.
   

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4. M

   Mel

   Alabama

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was our Anniversary which I stated in the reservation but it was never asked if it was a special occasion by the hostess or the waitress..why ask when making the reservation when it’s not even acknowledged?..other than that it was another dinner at Char..the food was good
   

   Char - HuntsvilleResponded 1 day ago

   Hi Mel, thank you for your recent visit to Char! I'm so sorry to hear that we fell short of providing you with a memorable meal for your anniversary. We sincerely appreciate you choosing to celebrate with us and regret if the dinner was a disappointment in any way. Please know that we value our guests' feedback and take it very seriously in an effort to improve on what we do every day. Thank you again for your patronage and for taking the time to share your experience with us. We hope to see you again in the near future!
   

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5. S

   Shirley

   VIP

   Alabama

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
   

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6. J

   Jennifer

   Alabama

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wait staff was attentive, food was delicious and I appreciated that they had a non-alcoholic beer option.
   

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7. R

   Rosita

   VIP

   Alabama

   12 reviews

   4.0

   12 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was good except for the crab claws. Service was excellent.
   

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8. C

   Caitlin

   VIP

   Western NC

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a lovely experience! Food is amazing, service is A+!
   

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9. V

   Vicki

   Alabama

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious and excellent service. My favorite place to eat in Huntsville.
   

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10. S

    Shannon

    Orlando

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Chuck is the best at Char! Our favorite!! Food is fantastic
    

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