Chaplin

Review summary

1. C

   Charles

   VIP

   New York City

   54 reviews

   1.0

   54 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   I’d like to provide some constructive feedback regarding my recent experience. Unfortunately, the quality of the food seems to be declining. For instance, my steak took over two hours to arrive and was served cold. While our server was courteous and did her best, it appears that the kitchen may need additional training or more staff to manage high volumes effectively. Several patrons, including myself, were disappointed by the overall experience.
   

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2. s

   susan

   VIP

   Connecticut

   12 reviews

   2.0

   12 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Last Saturday night,had reservations, seated promptly, but…took an hour and a half to get a couples hamburgers. Food was cold. Definitely kitchen problems, as there were plenty of servers wandering around waiting for the orders to come up. Party next to us ordered a $50+ steak, waited an hour and it was served cold. He was not happy! Definitely not in a hurry to go back. Seems to have turned into more of a drinking hole. Bar was packed, and noisy. Too bad, because the food concept is actually pretty good.
   

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3. V

   Vincent

   VIP

   New York State

   25 reviews

   5.0

   25 reviews

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place. Excellent service. Wonderful food.
   

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4. R

   Robert

   VIP

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chaplin was great! My wife and I shared 5 small plates: Roasted Beets, Shrimp Cocktail, Charred Octopus, Poached Lobster Risotto, and Lamb Lollipops. Everything was delicious. We also had a couple of Manhattans, and finished off with an Espresso Martini and Crème Brûlée for dessert. We decided to eat at the beautiful bar, and the bartender’s were lovely. Overall a great experience!
   

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5. A

   Anne

   New York City

   1 review

   1.0

   1 review

   Dined on 15 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   I understand it’s Valentine’s Day, and it was busier than usual. But we waited 45 min for a table, then another 30 for apps and in an hour and a half we were never served our dinner. While they comped the rest of our meal, we left without eating. It was the worst experience I’ve had. Ever.
   

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6. A

   ALBERT

   Philadelphia

   1 review

   1.0

   1 review

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Made reservations for valentines day. They overbooked, waited 35 min and we still did not get checked in. We ended up leaving due to overcrowding in the entry way. People were getting upset with the lack of custo.er service or acknowledgement.
   

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7. C

   Corey

   New York City

   1 review

   2.0

   1 review

   Dined on 14 February 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   It was Valentine’s Day, I can understand that it was very busy. We waited 55 minutes for our food. The apps came right out. The drinks were good. I ordered the 8oz sirloin, medium. It came out rare, I sent it back and they brought it back the same way. The steak was taken off the bill and we had a round of drinks on the house.
   

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8. M

   Miguel

   Connecticut

   7 reviews

   5.0

   7 reviews

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s always great coming here. This place never disappoints. Food & drinks were delicious as always. They changed the menu just a tad since I last came. That was my only let down. I miss my charred octopus as an entree not appetizer. Also the chicken didn’t have cherry peppers anymore. Besides that everything was great!
   

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9. E

   Ellen

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was above and beyond. We had lobster risotto, linguine with clams,steak and crème brûlée. Everything was parented beautifully and tasted great.
   

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10. L

    Lisa

    New York City

    4 reviews

    5.0

    4 reviews

    Dined on 31 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Very good experience, good food and amazing drinks we will be back!!!
    

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