C|PRIME- Modern Italian Steak & Wine

Review summary

1. k

   kian

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience as always. The Cprime team is always exemplary. Great food!
   

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2. j

   jane

   Vancouver

   11 reviews

   5.0

   11 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was phenomenal, we got the butcher's board, that came with two sides and then we added a burrata and the Tonno tartare. Ambience was peaceful and quiet, and service was amazing!
   

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3. B

   Betty

   VIP

   Vancouver

   23 reviews

   1.0

   23 reviews

   Dined on 21 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Terrible experience on Dec 20, 2024. No wonder the restaurant was half empty on a Friday night before the Christmas holidays. We came because of the wine list and that was probably the only good thing in the restaurant. For spending over $500 for 2 people, we were served raw food hazard and charged twice for it. We ordered bone marrow and it was served to us raw - kitchen staff obviously forgot to heat up the bone marrow before plating the tartar on top. We alerted our server who took it back into the kitchen and acknowledged their mistake. A new preparation was brought out after some time, this time with the marrow cooked properly. Besides acknowledging their mistake and making a new preparation, nothing else was offered despite serving an obvious food safety hazard. Worst of the worst is, they charged us twice for it! At the time we didn't notice the mistake, and an email was sent to the restaurant after I got home on the same night to let them know their mistake. However no response was received after 6 days. If I can give 0 star I would. Absolutely ridiculous.
   

   C|PRIME- Modern Italian Steak & WineResponded 1 day ago

   Dear Betty, Thank you for your feedback regarding your visit on December 20th. I sincerely apologize for the mistake with the bone marrow dish and any inconvenience caused. While we corrected the issue promptly, I regret we didn’t go further to address it to your satisfaction. Regarding the double charge, I couldn’t locate your email, and I apologize if this added frustration. I located your bill details and will be working on issuing you a refund for both Bone Marrows. Please reach out to me directly at manager@cprime.ca or 778-874-7475, and I will personally handle this matter for you as my first priority. We value your patronage and take your concerns seriously. I’d like to make amends for your experience and restore your confidence in us. Warm regards, Kayden (R.M.)
   

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4. M

   Mohammad

   Vancouver

   1 review

   5.0

   1 review

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We sampled their steaks, which were delectable, and we are thoroughly satisfied with the overall quality of the restaurant.
   

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5. W

   Wejdan

   Vancouver

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chief customized my Pasta based on what I like 🤍 and Alex was nice with us.. thanks
   

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6. N

   Neil

   VIP

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   food is great, vibe is chill. great value for the money
   

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7. S

   Susie

   Vancouver

   1 review

   2.0

   1 review

   Dined on 8 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   When I made this reservation it didn’t indicate anywhere there would only be the option for the breakfast buffet. We weren’t guests so never had a coupon. Food was cold and nothing special. Server never checked on us and I was shocked to see an automatic tip. Almost $100 for basic breakfast food for 2 people I think was ridiculous.
   

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8. D

   Daniel

   Hawaii

   6 reviews

   5.0

   6 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Best calimari ever! Food was awesome!
   

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9. R

   Rikko

   VIP

   Vancouver

   11 reviews

   4.0

   11 reviews

   Dined on 12 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Server and manager were superb. Very friendly even I was dining alone. Bartender was also professional making nice cocktails. The vibe is perfect for 2-4 people. Has been dining multiple times at this location. Appetizers and steaks were not the best in town (honestly it is just as good as Keg or Chop, which means tasty but slightly overpriced). Their professional service and treating solo diners equally are the reasons I will always come back.
   

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10. Y

    Yuling

    Vancouver

    3 reviews

    5.0

    3 reviews

    Dined on 9 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The steak was fantastic. Definitely will go again.
    

    C|PRIME- Modern Italian Steak & WineResponded on 13 November 2024

    Dear Yuling, Thank you for your review. We're thrilled to hear you enjoyed the steak. We can’t wait to welcome you back for another great meal. See you soon!
    

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