Castle Farm

Review summary

1. K

   Karol

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The castle was beautiful and the views were amazing. The service was outstanding! Our server Jordan went above and beyond. The food was prime!
   

   Is this helpful?

   Report
2. S

   Sherry

   San Antonio

   38 reviews

   vip
   5.0

   38 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing dinner and great service! Justin, the bartender was a wealth of knowledge on bourbon and The Castle.
   

   Is this helpful?

   Report
3. B

   Bruce

   Atlanta Metro

   19 reviews

   vip
   5.0

   19 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful atmosphere and beautifully decorated for the holidays. Emily was friendly and attentive.
   

   Is this helpful?

   Report
4. T

   Tiffany

   San Francisco

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We brought a group of out-of-country guests to brunch at the KY Castle. Our reservations were in two groups because we were told they couldn't accommodate a party of eight. No issue there. When we arrived we were seated in two separate rooms, despite each room only having only 1 other occupied table and remained that way throughout our meals. When asked, the hosting staff assured us that it was impossible to accommodate. Keep in mind we weren't asking to change to a larger table, a special room, or pull tables together, merely to change one empty 4-top for another. It is clear that the staff is either not empowered to accommodate guests or simply didn't want to. There WAS a water person busily shuffling waters from empty table to empty table and they did check on those empty tables several times. The server was polite, but knew nearly nothing about the menu. When asked, she simply read the menu over my wife's shoulder. When she offered coffee, my wife requested decaf and the server replied that she wasn't sure if there was any made. She asked if we would like them to make some for us. No, thank you, don't go to any trouble. She did check on us somewhat frequently but had to be asked for refills of carbonated water then charged for the refill. She did manage to complain how slammed they were in the *lobby* a few minutes ago for the Santa breakfast. (It was not sold out.) The food was good, not great, but overshadowed by the overall experience. We have visited this Central Kentucky landmark several times over the past 8-10 years through different owners and management and this was far and away the worst. Living in Woodford Co, we want local businesses to succeed, but when selling a high-end experience, the staff needs to meet or exceed that expectation. Perhaps hire someone who has experience executing and training staff at a high level. That was evident from the moment we walked in.
   

   • 

   Is this helpful?

   Report
5. E

   Erin

   West Palm Beach

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Traditional Thanksgiving dinner, just a little elevated. Food was delicious. They were very accommodating to a change in plans. Would recommend. Looking forward to coming back.
   

   Castle FarmResponded 2 days ago

   Thank you so much for sharing your visit with us, Erin! We hope to serve you all again soon.
   

   Is this helpful?

   Report
6. S

   Shirley

   Louisville

   33 reviews

   vip
   3.0

   33 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   was just ok. Great pork chop and veggies. Was asked if we'd like bread (I have to eat gf ) my husband said yes. $14 bread was a surprise! Never have had to pay for the bread. Should have been told it was extra! No atmosphere- Probably won't be back
   

   Castle FarmResponded 2 days ago

   Your feedback is important to us, Shirley. Thank you for sharing so that we may build for the future!
   

   Is this helpful?

   Report
7. J

   Joshua

   Louisville

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Mauro did an excellent job taking care of us and offering a couple wine choices when my was uncertain of what she wanted. The meal was delicious and the presentation was "top notch". While we live out of state I am certain we will make our way back to castle for another wonderful experience!
   

   Castle FarmResponded 2 days ago

   We are pleased that you had such a "top notch" experience with us, Joshua. We'll be awaiting your return!
   

   Is this helpful?

   Report
8. K

   Kaye

   Louisville

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely lunch with my niece as we celebrated her birthday. Great service in a beautiful setting with delicious food. Relaxing and refreshing!
   

   Castle FarmResponded 5 days ago

   We are ecstatic that you choose to celebrate with us, Kaye! Look into our spa accommodations for more relaxing and refreshing opportunities with TKC.
   

   Is this helpful?

   Report
9. K

   Kathy

   Atlanta Metro

   14 reviews

   vip
   3.0

   14 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   We have eaten here many times. First time the food was subpar. We had a party of 6. They forgot the cheeseburger for my granddaughter. We had to wait 15 minutes. Meanwhile our food got cold. It appeared they were understaffed. Will still go back as thus was the first time this has happened.
   

   Castle FarmResponded 5 days ago

   We apologize for your subpar experience and would love the opportunity to make it right. We will be reaching out to do so.
   

   Is this helpful?

   Report
10. K

    Kristy

    Louisville

    11 reviews

    5.0

    11 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful birthday brunch - food was delicious and the holiday decorations were gorgeous! Planning on return trip soon.
    

    Castle FarmResponded 5 days ago

    Thank you for the wonderful review, Kristy! You'll be able to make your own decor if you book with our events for our Holiday Fresh Greenery Wreath Workshop. See you there!
    

    Is this helpful?

    Report