Casadonna

Review summary

1. A

   Alexander

   Miami

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   As someone who has frequented Casa Dona many times and spoken highly of their elegance, service, and exceptional dining experiences, I am deeply disappointed to find myself writing this review. What was meant to be a joyous celebration of my anniversary with my wife and accompanied with my son Marc on November 22, 2024, turned into one of the most upsetting and embarrassing dining experiences I’ve ever had. I live at the 1800 Club, directly across the street from Casa Dona, and I have been a loyal patron since they opened. From the start, the service was a glaring issue. Our waiter’s attitude was shockingly rude, condescending, and dismissive. Rather than making us feel welcome or cared for, he rushed us through every interaction, leaving no room for the hospitality one expects from a restaurant of Casa Dona’s caliber. Despite my explicit request to have our meal served in courses to create a relaxed, enjoyable experience, all of our dishes—appetizers and entrées—were brought out at once. This completely undermined the quality and flow of the meal and made the experience feel rushed and impersonal. The entire evening lasted no more than 30–45 minutes. For a dinner costing over $700 for three shared plates, this was a complete failure in terms of value, service, and respect for the customer’s time. Had the meal been served properly and the evening handled with care, the cost would have been justified. Instead, we were hurried out with no consideration for our special occasion or the level of service one expects from such an esteemed establishment. The most humiliating moment came during payment. My first attempt to pay via Apple Pay was declined due to a routine fraud alert—a common occurrence with electronic payments. I immediately used another card, which was accepted without issue. However, the waiter loudly remarked, “You have no money in your account; your card is no good,” in front of my fiancée and son. This unnecessary and degrading comment was entirely
   

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2. D

   Dyana

   Chicago

   6 reviews

   vip
   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Amazing food Service was a bit slow but overall I’d definitely go back!
   

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3. D

   David

   Orlando

   1 review

   vip
   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing experience! Highly recommend this place for a great night at the perfect location
   

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4. O

   Omar

   Mexico City

   13 reviews

   5.0

   13 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Simply the most beautiful restaurant in Miami, with exceptional food and great service!
   

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5. S

   Stephen

   Miami

   9 reviews

   vip
   5.0

   9 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a pleasure Great food excellent service and a choice of seating!
   

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6. D

   Diane

   New York City

   57 reviews

   vip
   4.0

   57 reviews

   Dined on 11 November 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Our waiter misinformed us regarding the size of the portions so we over ordered. Food was good but waiter took our order and disappeared. Lovely ambiance
   

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7. T

   Tommy

   New York City

   746 reviews

   4.0

   746 reviews

   Dined on 9 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food was good. The Tuna Tartare was excellent. It took the entrees too long, though. Beautiful venue. The server was excellent.
   

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8. c

   carolina

   Miami

   1 review

   5.0

   1 review

   Dined on 8 November 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Very pretty. Inside was empty which is odd. Food good but not sensational. Still a nice pretty place to bring out of towners
   

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9. S

   Summer

   Miami

   1 review

   5.0

   1 review

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing place. One of my faves. Brunch is best time
   

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10. M

    Murat

    Greece

    1 review

    1.0

    1 review

    Dined on 3 November 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Bad service and bad employees. Although manager tried to help us, we have not satisfied
    

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