Casa Italian

Review summary

1. JM

   JoyceM

   Cumbria

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food service and staff were excellent and good value for money
   

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2. C

   Chris

   Edinburgh

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Food was OK,but not exceptional. Our friend enjoyed his Pork dish. We have had better Pizza,s at the Keekle Inn ,more orthentic. Unfortunately we where sat under a Speaker, so conversation was a bit muted. Overall it wasn't bad,but wouldn't rush back.
   

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3. D

   David

   Cumbria

   1 review

   4.0

   1 review

   Dined on 16 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent quality, seasoned to perfection, service was good. The only little gripes are that all the group where not served at the same time as two would receive there food, and the other twos food came some time after. The chicken risotto came with very little chicken, and the tomato sauce with one starter was cold. Only small problems that did not spoil an excellent night.
   

   Casa ItalianResponded on 17 November 2024

   Thank you for your feedback! We’re thrilled you enjoyed the quality and flavor of your meal, as well as the service. We’re sorry, however, for the delay in serving your group together and for the issues with the risotto and starter. We’ll address this with our team to ensure consistency and that every dish meets our high standards. We’re so glad these small issues didn’t take away from your overall experience, and we hope to welcome you back soon for an even better evening!
   

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4. M

   Mike

   Cumbria

   1 review

   3.0

   1 review

   Dined on 16 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   I want to write this review just to explain our feelings about our night at Casa Italian There is no ambience, it far too noisy for those wanting a more intimate time, you feel too overlooked, hemed in. Food was lovely but starter had very small amount of bread for dipping and for 18 pounds you would expect more. Main was tasty but not very hot as plates were cold, plates should be warm when eating hot food. Disappointed by this. Service was a wait at times, cutlery not delivered with food and had to wait for a mix up with wine. Pizza was tasty but slightly overcooked, hard to cut through. Young chap who served us was very pleasant and in time could be an asset, nothing too much trouble, can't remember his name but he was a red haired. Overall just feel a bit let down with food not not enough.
   

   Casa ItalianResponded on 17 November 2024

   Your feedback is incredibly valuable, as it helps us improve and provide the best possible experience for our guests. We’re glad you enjoyed the flavors of our food and appreciated the service from our team member. However, we regret that other aspects of your evening were less than ideal. Regarding the cold plates, we’ve already addressed this by installing new plate warmers to ensure every dish is served at the perfect temperature. For the bread portion in the starter and the pizza preparation, we’ll review these areas with our kitchen team to ensure better consistency and value. We also hear your concerns about ambiance and service. While our lively atmosphere may not suit everyone, we’re exploring ways to create a more balanced dining environment.
   

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5. D

   Dave

   Cumbria

   5 reviews

   5.0

   5 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Starting to lose count of the number of times I’ve dined here since the restaurant re-opened , family meal once again before Whitehaven’s big light switch on, Once again I’m going to say that with each visit the whole experience simply gets better and better, Vibe 10/10 Setting 10/10 Service 10/10 Value for money 10/10 Now the chefs, not very authentic Italian names in Stuart, Tony and Mathew but I’m convinced they have Italian blood in their veins the dishes these guys make have you thinking your actually in Italy itself fabulously tasty and huge portion sizes, Already planning and looking forward to my next visit 🇮🇹 Ps the Ichnusa beer brewed in Sardinia Italy light and crisp and hugely recommended 👌
   

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6. M

   Melissa

   Lancashire

   1 review

   5.0

   1 review

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food, good service and brilliant atmosphere, will definitely be back.
   

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7. R

   Rachel

   Zambia

   3 reviews

   5.0

   3 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an amazing time at Casa Italian for our girls' night! We sat downstairs in a cozy, intermet setting that was perfect for a fun evening. The three-course meal was absolutely delicious, and with everything on the menu so tempting, it was hard to choose just one! For £40 a head, we got excellent value, as the portions were generous and everything was cooked to perfection. The drinks were flowing, and the staff were super attentive, making sure we had everything we needed. We had a great time chatting and enjoying each other's company in a lively atmosphere. Highly recommend Casa Italian for any group outing – fantastic food, great service, and a lovely vibe!
   

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8. S

   Sharon

   Cumbria

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food brilliant, service brilliant no complaints! Would definitely come again Would definitely recommend 👍🏽
   

   Casa ItalianResponded on 10 November 2024

   Thank you Sharon, really appreciate the review :)
   

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9. G

   Gary

   Cumbria

   1 review

   3.0

   1 review

   Dined on 9 November 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   We were in the doorway, then moved down stairs, which was better than the door way, but no atmosphere. Food was really good though
   

   Casa ItalianResponded on 9 November 2024

   Thanks, Gary, for your visit and for sharing your feedback. We're glad you found our food 5 star worthy and appreciate your comments on the seating and ambiance. The table by the door has been a feature of Casa Italian and previous businesses for many years. We havnt come accross this issue as of yet, but we understand that everyone has different preferences. We hope to have the chance to welcome you back and make your next visit even better.
   

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10. R

    Rachel

    Zambia

    3 reviews

    5.0

    3 reviews

    Dined on 9 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    I walked into Casa Italian hungry, and left questioning if I’d just experienced a spiritual awakening. First, the arancini—crispy on the outside, gooey on the inside, like little balls of deep-fried joy that should come with a warning: *May cause spontaneous dancing.* Seriously, these could be a national treasure. Then came the carbonara, which was so creamy and rich I almost asked if I could bathe in it. The pancetta had the perfect crunch, and the pasta was so good it made me consider never eating anything else ever again. If pasta were a religion, this dish would be its pope. But the real magic? The staff. From the moment I walked in,i feel like I was their favorite customer. I think they may even be secretly trained in the art of food hypnosis, because I’m already planning my next visit. In conclusion: Casa Italian’s food is *chef’s kiss* and the service is *also chef’s kiss*. You’ll leave full, happy, and wondering how you can convince them to cater your life. 10/10, would eat here again (and again).
    

    Casa ItalianResponded on 9 November 2024

    Thank you Rachel. Your feedback has put some smiles on our faces today. We opened Casa Italian to provide the town of Whitehaven some more points of interest and to follow our ambitions of owning good businesses, which provide a great product whilst giving back to the community. Your custom is greatly appreciated. You now have our direct contact number in the event you need anything further. Thanks, Dean, Luke & Robert
    

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