Casa D'Italia

Review summary

1. j

   jellybelly52

   Richmond12 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   The food was good (not great but good enough) we each had veal piccata( one tiny medallion each), two glasses of wine, two salads, crostini, and one dessert. My biggest complaint is the fact that our per person check average was $85 and we still were given paper napkins, the acrylic water glasses had been washed in the dishwasher so many times that they were etched and cloudy, the wine glasses were smudged, and the espresso machines was “broken”. If I’m paying white tablecloth prices, I expect China, cloth napkins, and clean glassware. The food isn’t good enough to outweigh these issues
   

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2. DB

   DebraB

   Las Vegas3 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Sweet happy birthday singing by the staff!
   

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3. E

   Edward VIP

   Las Vegas14 reviews

   3.0

   Dined on 21 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food was OK , and service was just OK. Probably unerstaffed. Room for improvement, but they are trying hard.
   

   Casa D'ItaliaResponded on 3 March 2025

   Hello Edward, Thank you for visiting us. I appreciate your recognition of the hard work our staff are doing to ensure a positive experience for all guests. We also appreciate your patience as we work hard to ensure adequate staffing during flu season.
   

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4. P

   Paul

   New York City3 reviews

   3.0

   Dined on 21 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   We have been to this restaurant in the past and vowed not to return. New ownership led is to believe there would be a positive change. Upon being seated you are greeted by some lovely flowers, unfortunately they were very much dead. Considering the prices they charge are a little high considering they give you paper napkins and plastic plates. The meni has not changed and the food was okay. Service was fair.
   

   Casa D'ItaliaResponded on 3 March 2025

   Hello Paul, I appreciate your continued support of our restaurant. New management has followed in the tradition of the previous owner to ensure we provide the same Italian favorites repeat customers over the years have come to love! If you look closely, we have updated the dinner plates and added several new items to our lineup--try the blackened chicken cacio e pape and apple habanero pork chops! P.S. We replace the flowers weekly and will continue to make additional changes to improve the restaurant's ambiance while still retaining the neighborhood charm. :)
   

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5. D

   Doris

   Columbus1 review

   4.0

   Dined on 19 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Everything was very good, just seemed pricey for what you got.
   

   Casa D'ItaliaResponded on 3 March 2025

   Hello Doris, Thank you for your visit, and we are glad you enjoyed yourself! We make every effort to provide the highest quality ingredients with generous portion sizes at competitive prices, which have all stayed the same for the last 3 years. You won't find a bigger SEVEN layer lasagna anywhere else!
   

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6. m

   maria

   Naples19 reviews

   4.0

   Dined on 18 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Delicious dinner and great service. I had the chicken Roma special with linguini and my friend had the pork chop special with mashed potatoes and broccoli. Both were delicious. We topped it off with the pistachio ricotta dessert which was outstanding. Definitely worth a try. We will be back
   

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7. L

   LoAn VIP

   Wilmington8 reviews

   3.0

   Dined on 14 February 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 2

   We watched as our food was given to the guests at the next table. About 5 minutes later the server came back and took the plates back to the kitchen. After 10 minutes she brought the same plates to us. My lobster was cold and my steak was cold & well done. (I ordered rare.) The guests at the next table laughed and said they didn’t touch the food. No apologies was given by the server even though she knew we knew about the mix up. That will be the last time we spend $150 for dinner there.
   

   Casa D'ItaliaResponded on 3 March 2025

   Hell LoAn, Thank you for visiting us on Valentine's Day. Our staff are dedicated to providing excellent customer service and take it seriously, and I apologize if your experience fell short of expectations. We have conducted a review for the day and instituted constructive changes to ensure we are well-positioned to ensure a great experience for all guests under all circumstances, especially when at full capacity.
   

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8. M

   Manny

   Orlando1 review

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went on Valentines Day for dinner It was very busy but they didn’t miss a beat The Chef was coming out and serving patrons to make sure they received a hot meal The servers were pleasant and provided exceptional service Great experience! Way to go Burt and Gabby!
   

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9. R

   Rena VIP

   Naples63 reviews

   5.0

   Dined on 5 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   First time at the restaurant. A little glitch with the drink menu. Some ingredients were not available. We had to switch our choices but just for the specialty drinks. Food was excellent. Some gluten free choices but had gluten free pasta. We will definitely go back again.
   

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10. D

    Debbie

    Naples12 reviews

    2.0

    Dined on 5 February 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 1

    this is the first time that I have tried this location since the "new chef and owners". We were there early and only the 2nd or 3rd table and yet we only had a salad and an entree and it took 45 minutes to get it. We both had veal which was very tough...and they are still serving on plastic plates and paper napkins. very pricey for what you get...the bread was very good though. Stick to the basics if you go like spagetti and meatballs or lasagna ..maybe the chicken is more tender...won't be going back for a 4th time...wish it were better would frequent becasue it is so close.
    

    Casa D'ItaliaResponded on 3 March 2025

    Hello Debbie, Our chef and servers pride themselves on providing excellent food and service, and it is unfortunate your experience wasn't up to our expectations. We have replaced the plastic dinner plates and continue to make incremental changes to improve the experience of our patrons. Concerning prices, the menu prices have not changed in the past several years, and we use only the highest quality ingredients. I hope you swing by an give us another chance!
    

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