Casa Chow

Review summary

1. E

   Emma

   London9 reviews

   1.0

   Dined on 22 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Awful service, waited an hour just for our drinks. Then food came one plate at a time, not together. Menu has changed from a year ago and not authentic now. Won’t be returning.
   

   Casa ChowResponded on 26 February 2025

   Dear Emma, Thank you for your feedback. We are deeply sorry to hear your evening with us was below our usual standard, we assure you the experience you describe is not in line with our usual sequence of service. We have passed your feedback along to our Head Chef and Restaurant Manager for review. You should have received a discount on your bill and we are truly sorry for the oversite. We don’t take this lightly and would genuinely love the chance to make it up to you. We have also reached out via email, as we would like to send you a voucher, for use on a future visit. We’d love to have you back to show you the true Casa Chow dining experience. Your feedback matters to us, and we have taken extra measures to ensure this never happens again. Thank you kindly, Team Casa
   

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2. P

   Patrick

   London1 review

   2.0

   Dined on 22 February 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We sat outside and the first of our starters arrived followed by a 40 minute wait for the other starters. Staff didn’t offer any drinks or water during that time. They also didn’t seem to realise they had forgotten about us. Was just awkward and they didn’t seem to care when we asked about what was going on. We weren’t drinking alcohol but were offered a free round of drinks or dessert. We left and didn’t order mains. The food that did arrive was good but I wouldn’t go back based on the service.
   

   Casa ChowResponded on 26 February 2025

   Dear Patrick, Thank you for your feedback. We’re truly sorry to hear your evening was below our usual standard. We assure you the long wait for your starters and delayed service is not the level of service we aim to provide, and we understand how frustrating that must have been. We have passed this along to our Restaurant Manager, who has addressed this with the team to ensure it doesn’t happen again. We would like to send you a voucher for use on a future visit, as we’d love to have you back to show you the true Casa Chow dining experience. We have reached out via email, and look forward to hearing from you. Your feedback matters to us, and we have taken extra measures to ensure this never happens again. Thank you kindly, Team Casa
   

   1 person found this helpful

3. R

   Ria

   Gold Coast1 review

   2.0

   Dined on 21 February 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   The food is lovely but unfortunately the service really lets this place down.
   

   Casa ChowResponded on 25 February 2025

   Dear Ria, Thank you for your review. We're deeply sorry to hear the service you received was below our usual standard. We appreciate your feedback, and have passed this along to our restaurant manager for review. The experience you describe is not inline with our sequence of service, and we are sincerely sorry you experienced this. We have held increased staff training to ensure correct procedures are upheld and to ensure this never happens again. We would love to hear more about your experience, and how we can continue to improve. Kindly contact as via the email provided below, we look forward to hearing from you, and truly hope to make amends. Thank you kindly, Team Casa
   

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4. R

   Roman (Romeo)

   Brisbane1 review

   4.0

   Dined on 14 February 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Had a booking for two originally but got it changed for four. However they still couldn’t accept our party of four to seat at a big enough table for all of us. But other than that everything was perfect. (Dragonfruit cocktail was disgusting)
   

   Casa ChowResponded on 24 February 2025

   Hola Roman, Thank you for your review. We're delighted you enjoyed your Valentines Day dinner with us! We appreciate your feedback regarding our table sizes and Dragonfruit Fauxito, and have passed this along to the Restaurant and Bar Managers for review. We hope to welcome you back again for an even better dining experience. Gracias, Team Casa
   

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5. K

   Kellie VIP

   Brisbane5 reviews

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, great atmosphere and fabulous service.
   

   Casa ChowResponded on 24 February 2025

   Hola Kellie, Thank you for your review. We're thrilled you enjoyed your Valentines Day dinner with us, we loved hosting you! We hope to welcome you back for another Chino Latino filled evening soon. Gracias, Team Casa
   

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6. B

   Brett

   Brisbane1 review

   2.0

   Dined on 15 January 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was excellent. Service was average as it was very noisy and waitress had difficulty understanding orders Took over 30 minutes to pay account. Manager was not forthcoming to assist the waitress. QR code not scanning. Charged double the price for wine. Served 250ml glasses without asking and this was not an option on the menu. Additional items added to the account. Left with a bad taste
   

   Casa ChowResponded on 28 January 2025

   Dear Brett, Thank you for your review. We're sorry to hear the service you received was below our usual standard. We appreciate your feedback, and have passed this along to our restaurant manager for review. The experience you describe is not inline with our sequence of service, and we are sincerely sorry you experienced this. We would love to hear more about your experience, and how we can continue to improve. We would also be happy to provide a refund for any items accidentally put through your bill by mistake! Kindly contact us via the email below and we will arrange this for you straight away. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Casa
   

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7. S

   Shanela

   Brisbane1 review

   3.0

   Dined on 13 December 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   All the food we ordered were really salty but we were too hungry to have waited and so didn't want to send dishes back. Most of us did not finish our food.
   

   Casa ChowResponded on 19 December 2024

   Dear Shanela, Thank you for your review. We're sorry to hear the food you received was overly salty. This is not our usual standard, and we assure you if we were made aware of this on the night, we would have offered you a replacement meal or discount on your bill. We appreciate your feedback, and have passed this along to our head chef for review to ensure this never happens again. We would love to hear more about your experience, and how we can continue to improve. Kindly contact us via the email provided below. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Casa
   

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8. A

   Anna

   Brisbane1 review

   5.0

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful little restaurant with nice food and interior. The service was fantastic.
   

   Casa ChowResponded on 9 December 2024

   Hola Anna, Thank you for your review. We're thrilled you enjoyed your dinner! We hope to welcome you back again soon. With love, Team Casa
   

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9. R

   Rhiannon

   Brisbane1 review

   3.0

   Dined on 30 November 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food and venue was absolutely stunning. Meals came out in an extremely timely manner, but there was a long wait on drinks.
   

   Casa ChowResponded on 17 December 2024

   Dear Rhiannon, Thanks for your review. We're sorry to hear you experienced long wait times for your beverages. We appreciate your feedback, and have passed this along to our restaurant and bar managers for review. The experience you describe is not inline with our sequence of service, and we are sincerely sorry you experienced this. We would love to hear more about your experience, and how we can continue to improve. Kindly contact us via the email supplied below. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Casa
   

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10. R

    Rebecca

    Brisbane5 reviews

    5.0

    Dined on 20 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This is our second time dining at Casa Chow... we loved it. Sadly some of the menu items we really enjoyed on our first visit were no longer on the menu at our visit less than two weeks later, but the food was still very tasty and service was very good. Thank you!
    

    Casa ChowResponded on 22 November 2024

    Hola Rebecca, Thank you for your review. We're thrilled you enjoyed your evening with us! Our menu changes seasonally, with the latest change happening last week. We value all guest feedback and would love to know which items from our Autumn/Winter menu you enjoyed most, and any feedback regarding our new Summer menu! Please contact us via the email address privately messaged to you and we will keep this in consideration for future menu updates! Gracias, Team Casa
    

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