Caroline

Review summary

1. D

   Donald

   Dallas

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Crab dip was bland. Salad served with short rib was over salted. Our appetizer, salad and entree were brought out at the same time. It just was not what we were expecting from a restaurant as highly rated as Caroline.
   

   CarolineResponded 1 day ago

   Hi Donald, Thanks for visiting us at Caroline. We're sorry to hear that your dining experience didn't meet your expectations. We strive to provide a unique and flavorful dining experience, and it seems we fell short this time. We appreciate your feedback on the crab dip, salad, and our service. Rest assured, we're always working on improving our food and service. We hope you'll give us another chance to impress you in the future. Thank you, Sarah Beaver Caroline General Manager
   

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2. R

   Regina

   Austin

   1 review

   vip
   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   It's the anniversary of my mother's passing, and I knew I didn't want to stay home. I reserved a table, but they tried to sit me at the bar instead because I was by myself. I stated that I had reserved a table, so they instead put me at a table top in the bar. The most uncomfortable chairs, and I have a back injury so I had to leave the restaurant. I had to DoorDash Thanksgiving dinner. I understand it's hard working in Service on a holiday, I've done it myself, and I try to take care of those who have to work on holidays.
   

   CarolineResponded 1 day ago

   Hi Regina, First, I want to sincerely thank you for sharing your experience with us, and I’m truly sorry to hear that your visit didn’t meet your expectations, especially on such a meaningful day. It’s deeply regrettable that you were not able to enjoy your meal in a comfortable setting, and I understand how frustrating that must have been, particularly given your back injury. We strive to make every guest feel welcome, and we clearly missed the mark during your visit. I hope you will consider giving us another chance in the future so we can provide the experience you deserve. Thank you for your understanding, and again, I’m truly sorry for the discomfort caused. Thank you, Sarah Beaver Caroline General Manager
   

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3. N

   Nora Roxana

   Austin

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The place met our expectations. The food, place and service was very good. Edward was very kind and attentive. Thanks for everything. We spent a nice thanksgiving dinner
   

   CarolineResponded 1 day ago

   Hi Nora, We're thrilled to hear that you had a wonderful Thanksgiving dinner at Caroline! It's great to know that you enjoyed the food, the ambiance, and the service. We always aim to deliver the best for our guests, and your kind words truly make our efforts worthwhile. We can't wait to welcome you back for another enjoyable dining experience. Best Regards, Sarah Beaver Caroline General Manager
   

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4. D

   Deborah

   Sacramento

   21 reviews

   5.0

   21 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious! Would definitely go back next time we are in Austin!
   

   CarolineResponded 1 day ago

   Hi Deborah, Thanks for the review, Atmosphere! We're thrilled to hear that you enjoyed our food and service at Caroline. We strive to provide delicious meals and top-notch service, so we're glad to know we hit the mark during your visit. We appreciate your feedback and look forward to welcoming you back the next time you're in Austin! Thank you! Sarah Beaver Caroline General Manager
   

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5. S

   Susan

   Des Moines

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Came for thanksgiving dinner with a reservation and was seated at a table that was literally squeezed in the coffee shop line, where people were still queueing for coffee around us. Service was exceptionally slow and incorrect. Tgiving special was cold with tiny portions (ie an actual teaspoon of stuffing for an example). Was overcharged at the end of the meal and had to get it voided and corrected. For a $100+ meal, did not meet expectations, even considering the holiday factor.
   

   CarolineResponded 1 day ago

   Hi Susan , Thank you so much for taking the time to provide feedback. I am so sorry that your experience on Thanksgiving did not meet your expectations. We are constantly striving to provide the highest level of hospitality and clearly fell short during your visit. It is never good to feel underwhelmed and its never the way we want our guests to feel when leaving the restaurant. I hope you'll give caroline another chance when you have the opportunity. I'll ensure we use this feedback to heighten the level of service we're providing. Thank you, Sarah Beaver Caroline General Manager
   

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6. T

   TAYLOR

   Houston

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The Thanksgiving meal was really great; delicious turkey and all the fixings, etc. The goat cheese app could have been warmer and when we asked for more brea, not only was it super stale but also still not enough to finish the dish. The service was extremely poor, it took 2x to get someone to stop by and 3x we had to ask about the “complementary” leftovers - I think only 2 water refills and barely a chance to get a second drink.
   

   CarolineResponded 1 day ago

   Hello Taylor, Thank you for your feedback on your Thanksgiving visit to Caroline. We're thrilled to hear that you enjoyed our delicious turkey and the rest of the meal. We're sorry to hear that the goat cheese appetizer didn't meet your expectations. We appreciate your patience and understanding, and we will certainly address this issue. We're also sorry to hear about your experience with the complimentary leftovers and service. We strive to provide excellent service and we're disappointed when we fall short. We hope to have the opportunity to serve you again and provide a better experience. Best, Sarah Beaver Caroline General Manager
   

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7. OT

   OpenTable Diner

   Dallas

   1 review

   vip
   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a good time! This year we had Thanksgiving lunch at Caroline’s and it was amazing.
   

   CarolineResponded 1 day ago

   Hi, Thank you so much for your wonderful review! We're thrilled to hear that you had a great Thanksgiving lunch at Caroline's. It's always a pleasure to serve you and we're glad that we could make your day special. We look forward to serving you again soon!
   

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8. K

   Katrina

   Orlando

   23 reviews

   3.0

   23 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We went on Thanksgiving for lunch, so this may not reflect everyday dining. We were seated promptly and were able to order drinks right away. The drinks were excellent. Two of us ordered the Thanksgiving turkey meal and two ordered off the regular menu. The turkey dinner was cold. Everything on the plate was cold. It was served with a dry cornbread muffin. There was also cornbread stuffing. It would have been nice to have a dinner roll served with butter. There was a small amount of gravy on the turkey, but none on the mashed potatoes. They advertised a leftover plate to take home for later, but that was never offered to us. The steak and chicken schnitzel off the regular menu were ok, but not enough to give us a reason to go back. Our waitress started off attentive, but it took a while for our food to hit the table, and we sat for a long time after we were finished waiting on her to come back to us. I try to cut restaurants some slack on holidays, but at a minimum the food should come out hot or at least warm.
   

   CarolineResponded 1 day ago

   Hi Katrina, Thanks for the review. We're glad to hear that you enjoyed our service and drinks on your visit on Thanksgiving. We apologize for the inconvenience you experienced with the food temperature and the wait. We strive to provide our guests with a comfortable and enjoyable dining experience, and we're sorry we fell short this time. Your feedback is invaluable and will be used to improve our service. We hope you'll consider dining with us again in the future. Thank you, Sarah Beaver Caroline General Manager
   

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9. N

   Nancy

   San Antonio

   41 reviews

   4.0

   41 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and the service was great. For some reason they only distributed their Thanksgiving menu if you asked. We didn’t know to ask so we ended up with a steak and hamburger. We would have preferred the Thanksgiving turkey dinner.
   

   CarolineResponded 1 day ago

   Hi Nancy, Thanks for the review! We're thrilled to hear that you enjoyed the food and service at Caroline. We understand your disappointment with the Thanksgiving menu not being distributed during the holiday. We aim to provide a variety of options for our guests, and your feedback is valuable in helping us improve. We hope to have the opportunity to serve you a Thanksgiving turkey dinner in the future. Cheers! Sarah Beaver Caroline General Manager
   

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10. M

    Molly

    New York City

    2 reviews

    4.0

    2 reviews

    Dined 4 days ago

    1. Overall 4
    2. Food 4
    3. Service 2
    4. Ambience 5

    The food was delicious, but our sevice was rushed. We asked for more gravy and it never came until we asked someone from the kitchen. The waiter reached across the table to pour water, spilling it all over the table, and leaving us to scramble for our napkins to dry up the spill. At the end of our meal, the server handed us a card with a QR code asking us for a 5 star review to benefit his chances for winning a reward of some sort. All in all, Caroline has lots to offer, but they need to brush up on training for their servers.
    

    CarolineResponded 1 day ago

    Hi Molly, Thanks for the review. We're glad to hear that you enjoyed the food at Caroline. We apologize for the initial rush and the spilled water incident. It's certainly not the standard we aim for and we appreciate your feedback. We're committed to improving our service and your dining experience. We hope to welcome you back soon for a more relaxed and enjoyable experience. Best, Sarah Beaver Caroline General Manager
    

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