Caprice

Review summary

1. A

   Aideen

   New York City

   2 reviews

   4.0

   2 reviews

   Dined on 26 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Lovely decor, spacious and not noisy. Staff were very friendly and helpful . Food is delicious. Overall a really lovely and relaxed night out
   

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2. J

   John

   Connacht

   1 review

   5.0

   1 review

   Dined on 21 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place for a nice meal, good value and nice wine.
   

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3. l

   laurence

   Dorset

   3 reviews

   5.0

   3 reviews

   Dined on 31 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Found the Caprice on OpenTable as a highly rated location. When we arrived it was very quiet, only 50m from the High St and Shop St but it was like a different city. A real gem, lovely bright and clean. There were a couple of items not available from the menu but we were offered alternatives and indeed the alternatives were stunning. The wine we chose was excellent. The staff were really friendly. Overall a lovely evening.
   

   CapriceResponded on 13 September 2024

   Thank you! :)
   

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4. P

   Pam

   Seattle

   8 reviews

   vip
   1.0

   8 reviews

   Dined on 23 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My friends and I didn’t dine here, nor did the other couple who were already there wondering why the restaurant wasn’t open. Why was this on Open Table when it wasn’t open and there wasn’t even a notice on the entrance? This was on a very busy evening due to the American football game, so a reservation was important to us.
   

   CapriceResponded on 13 September 2024

   Dear Pam, Thank you for sharing your experience with us. We deeply regret the confusion and inconvenience caused by our unexpected closure, especially on such a busy evening. Unfortunately, we experienced a technical issue with our OpenTable system, which confirmed reservations even though the restaurant was closed. We did attempt to notify guests, but we understand that this was insufficient and caused frustration for you and your friends. We understand how important your reservation was, particularly with the busy events happening, and sincerely apologize for the lack of communication and the inconvenience it caused. Please know that we are working hard to improve our systems and ensure better communication in the future. Sincerely, Caprice
   

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5. P

   Paul

   Jacksonville

   1 review

   1.0

   1 review

   Dined on 23 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Arrived at the restaurant at 7 PM, which was the reservation time, the doors were locked and no sign of activity. Also no posted notifications regarding the closure. One other customer was also standing outside. 
   

   CapriceResponded on 13 September 2024

   Dear Paul, Thank you for taking the time to share your experience with us. We deeply regret the frustration and inconvenience caused during your recent visit. Unfortunately, we encountered a technical issue with our OpenTable reservation system, which confirmed bookings despite our unexpected closure. We understand how this impacted your plans and sincerely apologize for the confusion. As a business, and as humans, we are constantly striving to provide the best possible experience for all our guests. This situation does not reflect the standards we hold ourselves to, and we are working hard to improve our systems and communication to ensure this doesn't happen again. Sincerely, Caprice
   

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6. OT

   OpenTable Diner

   Greater Boston

   1 review

   1.0

   1 review

   Dined on 23 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Restaurant was closed! They took our reservation, but the restaurant was closed up tight when we arrived! I guess they closed / went out of business?
   

   CapriceResponded on 13 September 2024

   Dear Guest, Thank you for your feedback. We deeply apologize for the confusion and frustration caused by our unexpected closure. Unfortunately, we encountered a technical issue with our reservation system, which confirmed bookings despite the restaurant being closed. We understand how disappointing this must have been, and we want to assure you that we have not gone out of business. We are working hard to improve our systems and communication to ensure this doesn’t happen again. We appreciate your understanding and sincerely apologize for the inconvenience. Sincerely, Caprice
   

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7. B

   Bernie

   Connacht

   1 review

   1.0

   1 review

   Dined on 23 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We booked weeks in advance, confirmed by email 2 days in advance, and when we got there the place was closed down. No sign on the door, no online notice, no reply to messages 0
   

   CapriceResponded on 13 September 2024

   Dear Bernie, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by our unexpected closure. Unfortunately, a technical issue with our OpenTable system confirmed bookings even though the restaurant was closed. We also tried reaching out to guests, but we understand that no notice or reply to messages added to the frustration. We deeply regret the disruption to your plans and are working hard to improve our systems and communication so this doesn’t happen again in the future. Sincerely, Caprice
   

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8. M

   Michael

   Phoenix

   1 review

   vip
   1.0

   1 review

   Dined on 23 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   They weren't open, leaving us scrambling to make other dining arrangements.
   

   CapriceResponded on 13 September 2024

   Dear Michael, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by our unexpected closure, which left you scrambling for other dining arrangements. Unfortunately, we encountered a technical issue with our OpenTable system, which confirmed bookings despite our closure. While we tried to reach out to guests, we understand this didn’t prevent the disruption to your plans, and for that, we are truly sorry. We are committed to improving our communication and systems to prevent this from happening again. Your understanding is greatly appreciated. Sincerely, Caprice
   

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9. E

   Ellen

   Connacht

   1 review

   1.0

   1 review

   Dined on 23 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Shocking experience. Booked for nearly 2 months in advance for my graduation. Got a text/ email the day before to confirm booking. Showed up at 6pm (time booked) and completely closed. Tried calling the number multiple times and nothing. Extremely disappointing especially on such a big day!
   

   CapriceResponded on 13 September 2024

   Dear Ellen, Thank you for sharing your experience with us. We deeply regret the frustration and disappointment caused on such an important day. Unfortunately, we experienced a technical issue with our OpenTable system, which confirmed reservations despite our unexpected closure. We did try to contact you, but we understand that this did not resolve the impact on your plans, and for that, we sincerely apologize. We fully understand how upsetting this must have been, especially for your graduation. As a business, and as people, we are committed to providing the best experience for all our guests. This situation does not reflect the standards we hold ourselves to, and we are working hard to improve our systems and communication to ensure this doesn’t happen again. Sincerely, Caprice
   

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10. A

    Aurna

    Connacht

    2 reviews

    1.0

    2 reviews

    Dined on 22 August 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    DO NOT BOOK! Booked for a special occasion and the restaurant never opened. They never made an attempt to contact us and left us standing in the rain trying to call them, to no avail.
    

    CapriceResponded on 13 September 2024

    Dear Aurna, Thank you for sharing your experience, and we are truly sorry for the inconvenience you faced on your special occasion. Unfortunately, due to unforeseen circumstances, we were forced to close unexpectedly, and despite our best efforts to contact all guests, we realize our communication did not reach you in time. This was a challenging situation for us as well, and we deeply regret that it led to you being left outside in the rain, trying to reach us to no avail. We understand how this ruined your evening, and this situation was far from what we ever intended for our valued guests. Please know that we are working diligently to ensure such an issue doesn’t happen again in the future. We are deeply sorry that this caused frustration and disappointment. Sincerely, Caprice
    

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