CanoeHouse

Review summary

1. J

   Jason

   Denver

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   Amazing venue. Food was overpriced for what you get. We ordered the sea food tower(200$) and it was -ok. Our steaks were fine-Texas roadhouse-y. Frankly, I wouldn’t be writing anything, and just passed it off as another vastly overpriced Hawaiian dinner if the service wasn’t so lack luster. Our waiter would have been very appropriate for an IHOP or something of that caliber, but not at a three hundred dollar a person place. Took our order, then didn’t see him again until the main entree was three fourths done. Other folks brought the apps, the entrees, filled the drinks, etc. he actually asked me, with two bites left how my entree was, and would I like a glass of wine to drink. He tried to make some small talk when the check was delivered, but I wasn’t having it. We noted that similar service in this section was given to the other patrons. I had to create this account in order to leave a review, as I have never done this before, but felt the experience should have been much better given the high marks the restaurant has received, and it does bother me to have to leave this. It bothered me to leave an eighty dollar tip for no service a bit more, however.
   

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2. J

   Juean

   Houston

   1 review

   vip
   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Server forgot my second course but made up for it by offer free dessert. The main was pricey but when served was not warm.
   

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3. L

   Lee

   Seattle

   9 reviews

   vip
   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The most amazing dinner served by an incredible crew led by Billie. The best! Thank you.
   

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4. EL

   EdwL

   Houston

   9 reviews

   5.0

   9 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible view and scenery. Waitstaff was great and attentive
   

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5. H

   Howard

   Orange County

   325 reviews

   vip
   5.0

   325 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful sunset. Wonderful menu and service All the food and drinks were excellent…. Corn ribs, gyoza, the catch of the day, the ube cheese cake, everything great. We come here every time we come to the island
   

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6. K

   Kevin

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Canoe House has been one of our favorites on the Island for several years. It is a perfect location for sunset dinners and an outstanding dining experience. Again, they did not disappoint. Highlights were perfectly done filet, swordfish and kampachi with garlic fried rice as a side. Wonderful flavors, well balanced, and perfect portions. Starters were corn ribs (a favorite ) and snap peas with goat cheese. Prices are at the higher end, but the value is spot on. We always try and eat here once during our trips to the island.
   

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7. S

   Sam

   Cincinnati

   8 reviews

   vip
   5.0

   8 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience as always. Ask for Ian to take care of your dinner or event.
   

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8. t

   thomas

   Los Angeles

   19 reviews

   vip
   1.0

   19 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Our server was quite simply AWOL and the pace of the dinner was awful. Starters came fast and then he forgot to come back to take our dinner order so there was a prolonged wait between courses. On a more amusing note, no one bussed our plates forever but the server did take my empty wine glass away and as he walking away said “we also sell by the glass if you’d like more.” I was like excuse me? I live next door at Mauna Kea resort and I’ve been coming to CH for over 25 years and have eaten there countless times. I even made a point of eating there as often as possible during the pandemic to show support, when Matt and Yuka were running the show, and it was always gracious and delightful. Now the menu prices have skyrocketed and even that’s ok but the past few times I’ve visited the service has been truly horrible. It’s almost like going to the post office. You get the feeling that the staff can’t be fired for any reason because there is a labor shortage on the island and it’s hard to replace servers. But I won’t return. I’ll drive to the Four Seasons or Kona Village instead.
   

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9. L

   Lolo

   San Francisco

   40 reviews

   4.0

   40 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Excellent location, service and food. Way overpriced. Dinner salad $27!
   

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10. M

    Maria

    Los Angeles

    5 reviews

    2.0

    5 reviews

    Dined 6 days ago

    1. Overall 2
    2. Food 2
    3. Service 5
    4. Ambience 3

    Overall, the experience at the CanoeHouse outside of the service is just not what it used to be. We ate at Merriman's earlier in the week and honestly wished we'd spent our money there a second night vs. going to the CanoeHouse. We felt for the quality, the food was overpriced and steak was very salty. The fish was pretty bland and we were disappointed that there was no ono or mani on the menu. The drinks were also very sub par. Considering the Mai Tai was more expensive than it was at the Ha bar, you would expect a better quality product. That was not the case. Love the Mauna Lani, have been going here for 36 years, but the CanoeHouse has been disappointing since the repoen. We also wish you would play Hawaiian music and not crappy house music. It sucks.
    

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