Burntwood Tavern - Chagrin Falls

Review summary

1. D

   Denise

   Cleveland

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our hostess very considerate of my needs in choosing a table. Staff very friendly, knowledgeable and helpful. The surroundings were beautiful, with a warm and rustic feel. Our waiter seemed new and a bit inexperienced but the food was exceptional. Overall a great first time experience. Definitely will be back.
   

   Burntwood Tavern - Chagrin FallsResponded today

   Denise, Thank you so much for your 5 Star Review. We appreciate you taking the time to provide an in-depth review of your positive experience. This is even more important since you were a first-time guest. We are so proud of the long history we have established at Burntwood Tavern Chagrin Falls. So glad you will be back. See you soon. Cheers, The Burntwood Tavern Team
   

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2. O

   Olivia

   Hawaii

   35 reviews

   vip
   3.0

   35 reviews

   Dined on 6 November 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   Had better experiences hoping this was just an off day for service and food.
   

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3. P

   Patty

   Chicago

   17 reviews

   4.0

   17 reviews

   Dined on 20 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   It was a beautiful day outside so we sat on the deck overlooking the river. Food and service was pretty good. I would recommend this place.
   

   Burntwood Tavern - Chagrin FallsResponded on 24 October 2024

   Patty, Thank you for coming to dine with us on a beautiful Fall Day. Please stop back again, but I can't promise a sunny warm day. Cheers, Bill Detweiler, Service Manager Burntwood Tavern Chagrin Falls
   

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4. E

   Ellen

   Cleveland

   45 reviews

   2.0

   45 reviews

   Dined on 19 October 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   We thought we would try Burntwood in Chagrin Falls again. Sorry to say there was nothing special. First of all we had to wait to have 1 valet park the car. He’s was nice enough but overwhelmed. I ordered the chicken piccata and got a semi blacken peppery chicken with a little sauce with no flavor and greasy smashed potatoes with a few leaves of spinach. We had gift cards that apparently older than we thought so they didnt accept. Server was attentive and the best part of our experience. We won’t be back.
   

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5. R

   Rick

   Cleveland

   16 reviews

   5.0

   16 reviews

   Dined on 19 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a 4 generation dinner from my 91 year old father to my 3 1/2 year old grandson. Great service by our server Danielle and great food as always.
   

   Burntwood Tavern - Chagrin FallsResponded on 21 October 2024

   Rick, Thanks so much for your wonderful 5 Star Review. Danielle was thrilled to see that your family enjoyed their dining experience. I think you like this place!! See you soon. Cheers, Bill Detweiler Service Manager Burntwood Tavern Chagrin Falls
   

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6. A

   Aimee

   Cleveland

   4 reviews

   3.0

   4 reviews

   Dined on 4 October 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We are regulars at Burntwood Tavern & usually sit at the bar. For a Friday night, the restaurant was definitely understaffed . We waited 15 minutes for drinks & 40 minutes for or meals. Our appetizers arrived with some being cold. Overall, not a great experience although our meals were good.
   

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7. R

   Rick

   Cleveland

   16 reviews

   5.0

   16 reviews

   Dined on 28 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were celebrating my dad's 91st birthday. Bill and his team rolled out the red carpet and were super attentive. The food was delicious and priced well (as well as can be expected in this economy!) A great place to dine!
   

   Burntwood Tavern - Chagrin FallsResponded on 7 October 2024

   Rick and Ellen, It was such a pleasure seeing your family and especially B celebrating his 91st birthday. What a wonderful man. Thanks for the kind words. Hope to see all of you soon. Bill Detweiler Service Manager
   

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8. E

   Emily

   Cleveland

   1 review

   5.0

   1 review

   Dined on 19 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly, clean restaurant. Knowledgeable waitress. Will be returning soon.
   

   Burntwood Tavern - Chagrin FallsResponded on 20 September 2024

   Emily, Thank you so much for the review! We're very happy to hear that you enjoyed your visit and are looking forward to many more after this! -Burntwood Tavern Management Team
   

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9. D

   Davin

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined on 24 August 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   What has happened to this place? It’s fallen a long way.
   

   Burntwood Tavern - Chagrin FallsResponded on 31 August 2024

   Davin, Please feel free to give us a call @ 4403181560 to give us some information about your visit. We would love to improve upon further experiences.
   

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10. OT

    OpenTable Diner

    Denver

    1 review

    5.0

    1 review

    Dined on 16 August 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Terrific service from April. Great music on Friday.
    

    Burntwood Tavern - Chagrin FallsResponded on 20 August 2024

    Thank you for taking the time to give us a review. I am glad you enjoyed your visit and I look forward to taking care of you again soon. Doug Buehl
    

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