Bull & Bourbon Steakhouse

Review summary

1. k

   kristina

   San Diego

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Honestly we were not expecting it to take almost 2 hours for dinner. We checked in at 645, reservations for 7pm ok no problem. Watched the hostess set others and the crumple up a piece of paper. Ofjer hostess asked what we were waiting for and then hostess unwrapped the paper , it was our name. She finally called us at 715 and took our crumbled paper and took us to our table. That whole thing kinda set the tone for dinner and not in a good way. Hector our waiter was amazing. He kept trying to find out where our steaks were as it took over 30 minutes after we were done with our soup and salad. Which the French onion soup was amazing by the way. Husband was not to thrilled was the lack of salad dressings. Then he brought us our knives for the steak and he told us 3 times it is almost done. Then he walked by one time turned around and said me let go see what is going on and then he brought our steaks. Then we said yes to chocolate cake which again took at least 20 minutes. Hector kept apologizing for how long it took. When the cake came I just handed the credit card, we were both just done. We understand that it is a nice steakhouse and it takes time but when the waiter even says it is taking longer then usual, yea. Also. The non alcoholic drink selection was not the best. My husband is in recovery and doesn’t drink and only having Coke / Diet Coke as options to drink kinda was blah. I feel there should be more options for those who do not drink or who are in recovery. For the price we paid everything was good but the 2 hours, kinda makes us want to wait to come back. The mashed potatoes were amazing, the carrots were even better. I had the 8oz filet mignon. He had the 16oz bone in steak everything was great. Oh also when using the app you had to put a 40 dollar credit card hold so I’m trying to figure that one out if I get I back or note
   

   Bull & Bourbon SteakhouseResponded 1 day ago

   Kristina, thank you for your feedback. We sincerely apologize for the delays and the confusion with your reservation. We're glad to hear that Hector provided excellent service and that you enjoyed the food. We understand your frustration regarding the wait times and the limited non-alcoholic drink options. To improve our offerings, what beverages would you like to see on our menu? Regarding the $40 credit card hold, it should be released back to your account. If you have any questions, please feel free to contact our management team for further assistance. We hope you'll give us another chance to provide the exceptional dining experience you deserve. Thank you once again for your valuable feedback.
   

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2. K

   Kevin

   San Diego

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   Went for the Wednesday Steak and Lobster $55.00 deal. If you are thinking of going for that don't! Lobster was extremely tough, steak was very tough as well. Usually we have great food there I was shocked, when I told the waiter he said the Lobster is a warm water Lobster and he has heard that it is tough! I wish he would of told me before I wasted $100 on dinner.
   

   Bull & Bourbon SteakhouseResponded 1 day ago

   Kevin - We apologize for the quality of lobster you had at Bull & Bourbon Steakhouse. We strive to provide quality foods and are disheartened this was not the case during your visit. Please know that our management team will be notified of your feedback to be more vigilant for guests' dining experience while with us. Thank you for sharing your feedback with us, and we hope to welcome you back for a better dining experience in the future.
   

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3. T

   Tanya

   San Diego

   23 reviews

   5.0

   23 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to celebrate our twins 25th birthday! We had a large party- upon arrival they were extremely welcoming and accommodating to our group! Our waiter was extremely attentive as well as the rest of the staff! We had a great time celebrating! The food was delicious and the drinks were as well.
   

   Bull & Bourbon SteakhouseResponded 4 days ago

   Happy Birthday, Twins! Thank you for celebrating with us at Bull & Bourbon Steakhouse!
   

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4. TA

   ThomasA

   San Diego

   21 reviews

   1.0

   21 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 4

   Service was irritatingly slow Steaks were warm to cold Lobster was overcooked Martini was cool not cold
   

   Bull & Bourbon SteakhouseResponded 5 days ago

   Thank you for sharing your feedback with us Thomas. We sincerely apologize for the slow service and the quality of your meal, including the temperature of the steaks, the overcooked lobster, and the martini not being cold enough. Your experience does not reflect the high standards we strive to maintain. We will address these issues with our team to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to provide you with a better dining experience in the future.
   

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5. j

   john

   San Diego

   4 reviews

   4.0

   4 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   This is the fifth time we dined here. The food is very good, especially the Lobster with Fettucine. the service is very good, Hector was our waiter, and very solicitous to our needs. Since our last visit, however, The prices have skyrocketed. Most steak entrees are over $100, and the entree includes only a small salad or soup. I realize prices and costs are up nationwide, but some of these prices are exhorbitant, that being said, it's still a great place to eat .
   

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6. I

   Isaiah

   Las Vegas

   1 review

   5.0

   1 review

   Dined on 20 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our second time coming here and it was even better than the first. Service is really great and I believe our server was Daniel and he was fantastic. Great great service and the Wednesday special is such a great value. We will definitely be returning.
   

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   Bull & Bourbon SteakhouseResponded 7 days ago

   Thank you so much for your kind words and for choosing to visit us again Isaiah! We're thrilled to hear that your second experience was even better than the first. We're delighted that you enjoyed the great service, especially from Daniel. We'll be sure to pass along your compliments to him. It's also wonderful to know that you found the Wednesday special to be such a great value. We look forward to welcoming you back for more fantastic experiences!
   

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7. Y

   Yesenia

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on 20 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service! Highly recommend! Will be returning!
   

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8. M

   Matt

   San Diego

   8 reviews

   4.0

   8 reviews

   Dined on 17 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We had a very nice dinner, I had a cup of baked potato soup and my wife had a side salad. My wife had the 8 oz filet and I had the 18 oz ribeye, both were very good. We shared a twice baked potato for a side dish which was great and plenty big enough for us to share.
   

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   Bull & Bourbon SteakhouseResponded on 17 February 2025

   Thank you, Matt. We are delighted you dined with us at Bull & Bourbon Steakhouse and look forward to your return soon for another delicious meal!
   

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9. P

   Perlita

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined on 17 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and amazing food! The portions were generous.
   

   Bull & Bourbon SteakhouseResponded on 18 February 2025

   Thank you, Perlita! We appreciate your feedback about your dining experience at Bull & Bourbon Steakhouse. We are delighted to know about the great services and generous food portions! We look forward to your return soon.
   

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10. E

    Edward

    San Diego

    1 review

    4.0

    1 review

    Dined on 16 February 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    The Bull and Bourbon provided a wonderful Valentine's Day experience. The Chateaubriand special for two was "to die for". If opportunity presents itself and this appears on the menu, I would not hesitate to recommend this to anyone.
    

    Bull & Bourbon SteakhouseResponded on 18 February 2025

    Thanks for sharing your wonderful Valentine's Day experience at Bull & Bourbon Steakhouse, Edward! We're thrilled you loved the Chateaubriand special for two. We hope to welcome you back soon!
    

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