Buckland Manor

Review summary

1. M

   Martin

   Gloucestershire

   1 review

   3.0

   1 review

   Dined on 10 November 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Overall good food and service However, when server accidentally spilled wine all over our table I wouldn't have expected an apology and the table cloth changes, not napkins to cover up stains This is not a good standard for an expensive afternoon lunch
   

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2. C

   Cheryl

   Worcestershire

   1 review

   5.0

   1 review

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous x as always x see you all agin very soon
   

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3. P

   Paul

   Berkshire

   1 review

   3.0

   1 review

   Dined on 26 October 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   The main course was very small compared to other hotels
   

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4. C

   Clive

   Surrey

   11 reviews

   5.0

   11 reviews

   Dined on 21 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great restaurant, excellent food and good service.
   

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5. R

   Robert

   Oxford

   8 reviews

   vip
   4.0

   8 reviews

   Dined on 18 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   A lovely romantic setting with fabulous Michelin star food. Maybe too quiet and old world for a younger audience but my wife & I thoroughly enjoyed our anniversary dinner there. Expensive.
   

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6. A

   Andrew

   Oxford

   8 reviews

   5.0

   8 reviews

   Dined on 7 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Absolutely delightful food in a beautiful setting. Service is impeccable. It’s understandably quiet at lunchtime during the week, so some light classical or jazz music in the background might be a good idea. Otherwise its an idyllicexpetienxe
   

   Buckland ManorResponded on 15 October 2024

   Dear Andrew, Thank you for taking the time to share your views of your recent experience. We value all of the feedback we receive and to read such comments as yours really does mean the world to the whole team. I have passed your comment regarding background music on to the Restaurant Manager to review accordingly. We look forward to welcoming you back to Buckland Manor in the future. Kind Regards Marcellin Hardouin
   

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7. A

   Amy

   Worcestershire

   1 review

   5.0

   1 review

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hotel really old really nice staff and service excellent food brilliant smashing evening thank you so much .
   

   Buckland ManorResponded on 15 October 2024

   Dear Amy, Thank you for taking the time to review your recent experience of the restaurant. We are so pleased that you enjoyed yourselves and we look forward to welcoming you back in the future. Kind Regards Marcellin Hardouin
   

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8. M

   Melanie

   Fort Lauderdale

   6 reviews

   3.0

   6 reviews

   Dined on 18 September 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   As the restaurant has limited seating, the main course list was limited. With only four to choose from I was not satisfied that I had enough choices that evening but certainly may have been pleased another time. The staff were very accommodating and the dining room was lovely.
   

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9. T

   Tim

   London

   17 reviews

   5.0

   17 reviews

   Dined on 23 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Expensive but very good. Staff very attentive. Only two issues. The lamb was a little tough. But the worst thing was the truly terrible piped music, as if it was a playlist of the worlds worst lift music. So bad we were glad to get out of the restaurant.
   

   Buckland ManorResponded on 20 September 2024

   Dear Tim, Thank you for taking the time to leave us a review on Open Table. Following on from your comments regarding the music selection, I would like to assure you that the Restaurant Manager has made appropriate changes and I do apologise. We have also reached out to our supplier to ensure that the meat we receive is of the required high standard and we do apologise. We hope to welcome you back again soon. Kind Regards, Marcellin Hardouin
   

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10. F

    Flavia

    London

    3 reviews

    vip
    1.0

    3 reviews

    Dined on 15 August 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    This shabby place has lost its chic. Very poor overall experience
    

    Buckland ManorResponded on 22 August 2024

    Dear Flavia, We are sorry to see that your recent visit wasn't satisfactory, had we of known that you were unhappy at any time with the service or dining experience we would, of course addressed the matter immediately. If you like to discuss your experience further, please do not hesitate to contact either myself or any member of the management team. Kind Regards Marcellin Hardouin
    

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