Brooklyn Chop House, Times Square

Review summary

1. M

   McKenzie

   Baltimore1 review

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Took a while to have a server come to our table but once he did we had a great experience! Lamb chops could have been seasoned better.
   

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2. SD

   ShaquanD

   Philadelphia2 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Took forever to seat us, then when we finally got seated. They took us on an elevator to a dining setting in a basement like setting. We immediately left. I wasn’t a fan of the ambience. The restaurant is too pricy for me to eat in a basement bar type environment. I’ve eaten here before and everything was fine on the main floor. Get rid of the basement speakeasy vibes.
   

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3. S

   Soraya VIP

   New York City32 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious, plentiful and the service was excellent! It’s also a beautiful restaurant with tasteful decor..will definitely recommend!
   

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4. P

   Patricia

   New York City22 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   WHO wants to hear loud, rap music while dining ??? WAY too dark, needed more light to see.. despite very few diners when we arrived, waiter kept disappearing, was not attentive, never came to our table to check, we had to "flag him down" to get service
   

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5. OT

   OpenTable Diner

   New York City2 reviews

   2.0

   Dined on 9 March 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   Made a 7:30 reservations. Didn’t get seated until 8:10. Placed us in basement which felt like a completely different restaurant and experience from the main dining space. It looked like a private dining room they were using to fill some extra tables. Food was great though.
   

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6. P

   Pass

   New York City9 reviews

   1.0

   Dined on 8 March 2025

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 2

   Had a reservation but waited 15 minutes anyway. Took an elevator to the subfloor, passing the kitchen floor, and was seated in an area that was not nearly as nice as the main floor. Appetizers took 30 minutes to come out. Lamp dumplings were fair, short ribs were okay. Steak was not cooked to specifications, which is pretty sad for a steakhouse. Braised short rib was not good, not sure what the sauce was but it did not go with the dish. The “famous” peanut sauce was underwhelming. The meal was nowhere worth the price tag.
   

   Brooklyn Chop House, Times SquareResponded 7 days ago

   Hello, Thank you for the review and extensive feedback. First and foremost, we ask our guests for the same grace period that we allot for them, around 15 minutes particularly on our busier nights. Second, please note that you are always welcome to ask the host stand or floor management for a change in seating. Lastly, our prices are a reflection of many factors, including but not limited to; the high quality of our ingredients, as well as the intricate process that our service teams go through to bring our guests the best possible presentation. If an issue with a dish presented itself in-house, you should've notified the service team. Don't hesitate to reach out via email should you have any unaddressed concerns. Best, Christina, Communications and Brand Development Manager
   

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7. JG

   JuanGrande

   Dallas13 reviews

   2.0

   Dined on 8 March 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Very expensive for the food quality we received. Everything was edible but if I knew how bad it was going to be I would never have gone. Save yourself the trouble.
   

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8. M

   Marla

   New York City3 reviews

   4.0

   Dined on 4 March 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Decent food. High price point for not being the best beef Quality. Rare shouldn't come out medium rare. Sides were great. Dumpling dough needs work. Cooked Dough too chewy even if crispy. Service checked their boxes, but lack personal touch. Hence all around 4. your Reviews of hit or miss makes sense. Had a hit experience. Will be back, but will skip porterhouse for 2 next time. Don't mind spending 500 for 2, but rushing diners when place is empty is odd. And lack personal touch.
   

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9. S

   Sydd

   Naples3 reviews

   2.0

   Dined on 2 March 2025

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 3

   Had a reservation but still had to wait 30 minutes for my table due to them being overbooked. They also didn’t have the steak that I wanted available even though it was on the menu as an option. So, after spending 15 minutes trying to figure out what I wanted, I had to spend another 10 minutes trying to decide on a second option. The food was average but the drinks were great. Not worth the price overall. 5/10 rating.
   

   Brooklyn Chop House, Times SquareResponded on 6 March 2025

   Hello, I understand your frustration. I will be reaching out to you directly. Best, Christina, Communications and Brand Development Manager
   

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10. K

    Kevin

    Unspecified1 review

    5.0

    Dined on 2 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was a bit pricey because I ordered so many drinks and the food took a while to be served but I enjoyed my time with my lady and the food was a solid 8.5/10 if your very critical on food but if you know you know it was a good 9/10
    

    Brooklyn Chop House, Times SquareResponded on 6 March 2025

    Hello, Thank you for the review and feedback! We hope to see you again soon. Best, Brooklyn Chop House Communications Management
    

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