Brio Italian Grille - Gilbert - San Tan

Review summary

1. S

   Sarah

   VIP

   Hawaii

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Our Christmas dinner, was great. It was extremely busy so service was slow. Not our server she was great but all the food came out cold. We did not complain but it was wasn’t as good as Brio normally is.
   

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2. M

   Mike

   VIP

   Las Vegas

   13 reviews

   1.0

   13 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were sat 45 min after our reservation time while we watched multiple tables sit empty the entire time waiting for others. Water took 20 min. Main dishes took 30+ min and were served cold. I spoke with.a manager and our food was comp’d, but overall experience was still horrible. I know it was Christmas and staff was probably short, but if that’s the case, don’t over-book the restaurant.
   

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3. T

   Tracy

   Phoenix

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We definitely noticed the difference in price vs the amount of food received. Makes eating out less enjoyable. Wait staff was great as always. Kitchen needs to work on presentation. Two people at my table order the exact same item and it was completely different in appearance. Food was good despite the lesser amount of food.
   

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4. L

   Lisa

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Not a good place to go for xmas eve. They were too packed even though we had reservations that we ended up sitting outside instead of the warm festive inside. We got our food 1h15 after the reservation time and one entree was inedible both attempts so that guest left hungry. Service was as best as could be given the circumstances. I expected that something would be comped but all we got was the item taken off.
   

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5. M

   Mary

   VIP

   Charleston

   12 reviews

   2.0

   12 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 1

   Food was cold no tablecloth on the table. Too busy with not enough help.
   

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6. J

   JACQUELINE

   VIP

   Chicago

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had shrimp risotto and wedge salad, delicious! We sat outside. Patio is nice. Server was very attentive. Only complaint would be when we walked in, we went up to the hostess stand. Two girls chatted, stacked menus, etc and were oblivious to two customers just standing there. Finally my girlfriend said Hi, we have a reservation. Not a great first contact for a restaurant but the amazing food and great server made for a great night.
   

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7. T

   Thai

   Phoenix

   10 reviews

   2.0

   10 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   On Sunday evening we booked reservation at 7:45pm for a group of 6, requesting central area seating. This was our first time to this place. However, we were seated near the rear on one side even though the restaurant was practically empty when we arrived. We ordered a couple of appetizers and water right away. The stack of plates and appetizers came but the waitress was nowhere to be seen. Our food server ignored us repeatedly when we tried to flag him down for a couple of very dirty plates, requiring us to practically signaling loudly to get him to acknowledge our request for plate replacement and for asking for our waitress to come so we can order the main entrees. After a while the waitress came and we finally were able to place orders. It took what seemed like a long time before our food was served, well partially as two of six didn’t come until around 10 minutes later. It turned out one of those last two orders was wrong. The food server called for our waitress. She acknowledged the order was wrong and wanted to take the food back for replacement, which she estimated another 10 minutes. My guest was starving now so we decided to just keep the wrong order. The manager came afterward to apologize and offered to comp a free desert, which we accepted. For a supposedly classy restaurant, the service was surprisingly poor. We tipped >16% in the spirit of Christmas. The food was okay, but we likely won’t be back.
   

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8. M

   Mike

   VIP

   Phoenix

   35 reviews

   4.0

   35 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Ate previously at the Frontenac, Missouri location—excellent food and service.
   

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9. V

   Vicki

   Phoenix

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Everything was wonderful! Service was excellent, friendly and professional. It does get loud but not too the point of turning one away. We look forward to returning soon.
   

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10. J

    John

    Phoenix

    7 reviews

    5.0

    7 reviews

    Dined on 9 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Awesome food cooked to order. Excellent quality and seasoning.
    

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