- Overall 1
- Food 2
- Service 1
- Ambience 3
I recently had brunch at Brim with my partner, and our guest. The meeting was both a personal as well as a professional one. We chose the place because we were looking for someplace special and a little upscale for the occasion. We were hosting our guest.
Upon arriving at our table, it became apparent that the tables across from us were not being bussed. Dirty plates and left over food looked as if they had been there for quite awhile.
I asked the server to clear them. Some half hour or so later, I asked again, and finally the tables were cleared.
Our food came out one plate at a time, to the point where each of us literally ate our entrees alone.
Brunch took over two hours just to get our food and eat. We had to leave before my guest was finished for another commitment.
Our guest ordered the shimp creole as recommended and described by our server, but was surprised when it arrived, a version of eggs benedict. The server never indicated this in her description. At least the mis-order was taken off our bill without any attitude.
My omelet came out late and was badly overdone.
We finally received ketchup and hot sauce three quarters of the way through our meal, well after my partner was finished.
At no time did a manager come out, check on us.
My partner and I eat out a lot, business and pleasure, but this was by far the worst experience I've had in quite awhile. As the bill with tip was over a hundred dollars, not truck stop diner prices, I expected a great deal more. I'm sure the server who remained cheerful was not solely to blame, but clearly training and supervision was missing.
