Brazos-Proper Texas Kitchen

Review summary

1. A

   Alejandra

   San Antonio

   2 reviews

   3.0

   2 reviews

   Dined on 12 December 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Service was great, we loved our waiter. Food was not up to par. We are not the type of people to splurge like this, we can’t even afford a room at the hotel, but it was a special occasion. Steak was way over salted, chicken thighs tasted like they were reheated, soup was good but had definitely been sitting out, and veggies were charred & did not taste well at all… we asked for to-go boxes so the leftover meat could go to our dogs, but did not even feel comfortable serving it to them.
   

   Brazos-Proper Texas KitchenResponded 7 days ago

   Howdy, Alejandra! Thank you for taking the time to share your feedback regarding your recent visit to Brazos-PTK. While we are glad that you enjoyed your service, we regret that your dining experience did not reflect the high standards that we strive for. We have shared this feedback with our culinary team as we work to improve guest experience. We hope to have another opportunity to serve you in the future.
   

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2. Y

   Yvette

   VIP

   Oklahoma City

   8 reviews

   5.0

   8 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great event. We look forward to the experience next year for the hollidays.
   

   Brazos-Proper Texas KitchenResponded 7 days ago

   Howdy, Yvette! Thank you for the 5-star review. We are glad to hear that you enjoyed Breakfast with Santa and we hope to see you again next year for more holiday festivities.
   

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3. C

   Corbett

   VIP

   Los Angeles

   52 reviews

   1.0

   52 reviews

   Dined on 30 November 2024

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 2

   It was an overall terrible experience. We were sat on time and ordered shortly thereafter and it took almost an hour for our entrees to be served. At about (45) minutes into dinner we looked around and none of the (8) tables had food except for salads. The table beside had been waiting an hour and (15) minutes. The bill was over $400 (not including drinks which we had to get from the bar), the food was mediocre and the wait was terrible. One saving grace was the manager, Paige, and a few of the younger staff that tried very hard but they had no support from the kitchen. We even tried to get deserts to go but the kitchen lost the order so we just left after paying. How a hotel/conference center restaurant could perform so poorly before a huge football game is unfathomable.
   

   Brazos-Proper Texas KitchenResponded on 2 December 2024

   Howdy, Corbett! We appreciate you sharing your feedback regarding your recent visit to Brazos- PTK. While we appreciate your kind shoutout to Paige and our serving staff, we regret that your dining experience fell short of you expectations. Your comments have been shared with our culinary team and management as we work diligently to ensure all guests experience reflects the high standards we strive for. We hope to have another opportunity to show you our signature Howdy Hospitality in the future.
   

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4. M

   Misty

   VIP

   Houston

   3 reviews

   1.0

   3 reviews

   Dined on 30 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Waited an hour and a half to receive cold food; service was subpar but that’s because of lack of staffing.
   

   Brazos-Proper Texas KitchenResponded on 2 December 2024

   Howdy, Misty! Thank you for sharing your recent experience at Brazos- PTK. We are disappointed to hear of the issues that you encountered when dining with us. We take your feedback seriously and have shared your comments with our culinary team and management for improvement. We hope to have another opportunity to serve you in the future.
   

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5. J

   John

   VIP

   Washington DC

   31 reviews

   5.0

   31 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wonderful Thanksgiving experience when our family wasn’t able to be with extended family or cook in a manner representative of our own traditions… Great food, and even better service! (Thank you, Dario!)
   

   Brazos-Proper Texas KitchenResponded on 9 December 2024

   Howdy, John! Thank you for the 5-star review and recognition of your server, Dario. We will be sure to share this kind feedback with our team. We look forward to serving you again in the future.
   

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6. D

   Derick

   Sacramento

   6 reviews

   3.0

   6 reviews

   Dined on 28 November 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Our experience would have been and should have been lovely. The location is great, the setting is warm and comfortable. But the service was atrocious! It took an hour for all of our drinks to arrive, the food was family style but delivered without serving utensils. Our waiter was nowhere to be seen to remedy these problems, and the result was cold lumpy gravy on what otherwise was a very tasty meal. Juicy turkey, rare roast beef, yummy cornbread stuffing. The desserts which were available were delicious. Unfortunately, we missed out on the fresh fruit which had been in their advertisement, they ran out of plates for the dessert bar, and the chocolate fondue was boiled to an oily mess.
   

   Brazos-Proper Texas KitchenResponded on 2 December 2024

   Howdy, Derick! Thank you for taking the time to share your feedback on your recent experience at Brazos - Proper Texas Kitchen. While we are pleased that you enjoyed the atmosphere, we regret that your dining experience did not meet expectations. We have shared your comments with our culinary team and management as we work to improve and better serve our guests. We hope to have another opportunity to serve you in the future.
   

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7. B

   Beth

   Hawaii

   5 reviews

   5.0

   5 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice family meal with an amazing dessert buffet to end the meal
   

   Brazos-Proper Texas KitchenResponded on 2 December 2024

   Howdy, Beth! Thank you for the 5-star review. We are pleased that you enjoyed our Thanksgiving Family-Style Supper and look forward to serving you again in the future.
   

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8. L

   Lonnie

   Central Texas

   1 review

   5.0

   1 review

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food great atmosphere. Great service 1st time there and was impressed.
   

   Brazos-Proper Texas KitchenResponded on 2 December 2024

   Howdy, Lonnie! Thank you for the 5-star review. We are pleased that you enjoyed your experience dining at Brazos-PTK and we look forward to serving you again in the future.
   

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9. S

   Stephanie

   VIP

   Cleveland

   1 review

   2.0

   1 review

   Dined on 22 November 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   The restaurant is beautiful, and the service was wonderful. Unfortunately the food fell short.
   

   Brazos-Proper Texas KitchenResponded on 26 November 2024

   Howdy, Stephanie! Thank you for taking the time to provide your thoughts on your recent visit to Brazos - PTK. While we’re delighted to know the service stood out, we regret that your meal missed the mark. Rest assured, your feedback is being addressed with our team to elevate the quality of future visits.
   

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10. S

    Steve

    VIP

    Austin

    4 reviews

    1.0

    4 reviews

    Dined on 14 November 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Server was terrible. Could not get our drink orders correct much less the food. We were actually there for a pre theater price fixe dinner, but the manager had no idea what we were talking about. We showed him the email confirming it and the advertisement from the restaurant advertising it. Said no one told him. When we came in we told the server we had a show to go to, but she walked around like a zombie. Won’t be back for sure.
    

    Brazos-Proper Texas KitchenResponded on 26 November 2024

    Howdy, Steve! Thank you for taking the time to share your recent experience at Brazos - Proper Texas Kitchen. We are disappointed to hear that your dining experience did not meet your expectations. Your feedback has been shared with our culinary team and management as we work to improve and provide the quality experience our guests deserve. We hope you will give us another opportunity to serve you in the future.
    

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