BRAMLEYS Restaurant

BRAMLEYS Restaurant reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Trevor

   London2 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Really bad experience on Mothers day 30/03/25 I booked a meal for my heavily pregnant wife, 2 year old toddler and myself. After arriving we were stood in the doorway for a number of minutes before anyone bothered to greet us(this set the tone for our visit). After someone finally greeted us we were told the table we booked was not ready, after some conversations between staff. We were then told to wait downstairs, in what I can only describe as a dark and unfriendly basement room that frankly smelt like an extension of the loo facilities. The vibrations and bass from the sound system upstairs also reverberated in the small space. This was whilst our table was apparently to be prepped after some other guests would leave shortly. We were finally invited back upstairs into the main restaurant after 20 minutes to a table in the middle of the restaurant which clearly was not present when we had walked into the restaurant. Anyway, we also noticed the table had 3 standard chairs even though on the booking I had specified a toddler seat for our 2 year old. We then enquired about the toddler seat to our waitress who replied "maybe they had forgot you mentioning this on the booking but we don't have any available due to them being in use by others" in a nonchalant manner. We continued to tried to salvage the experience but asked if maybe if someone left the restaurant we could be assigned a vacant toddler seat. Shortly thereafter, another guest had left and we observed another waiter passing over a vacant child seat to a larger table who were already assigned a toddler seat. We enquired with our waitress as to why this was the case and she again nonchantly explained that the other table had requested 2 toddler chairs which is why they had been assigned another. After which we decided to leave the restaurant as the experience had been ruined for us. Terrible staff, service and organisation when they would have known mothers day would be a busy time. Avoid avoid avoid
   

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2. M

   Michael

   London1 review

   5.0

   Dined on 27 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great find! All courses were delicious and we’ll definitely be returning.
   

   BRAMLEYS RestaurantResponded 4 days ago

   Thank you so much for the lovely 5* review, highly appreciated. We look forward to welcome you back soon! Best regards, Bramleys Management
   

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3. K

   Kris

   London1 review

   5.0

   Dined on 16 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an amazing time . The staff were amazing especially Alberto .10/10
   

   BRAMLEYS RestaurantResponded 4 days ago

   Thank you so much Kris for visiting & for taking the time to rate us and especially for the 5* review, highly appreciated. We look forward to welcome you back soon! Best regards, Bramleys Management
   

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4. H

   Halil

   London1 review

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good service, excellent food. Honestly couldn’t fault any of the food. It was all so well made and tasty. Attentive service and nice cocktails. Would recommend definitely!
   

   BRAMLEYS RestaurantResponded 4 days ago

   Thank you so much for visiting last month and for the 5* review, highly appreciated. We look forward to welcome you back soon! Best regards, Bramleys Management
   

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5. U

   Umar

   Cornwall1 review

   1.0

   Dined on 14 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very disappointing for Valentine’s Day. Very bad service
   

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6. A

   Asheesh

   London1 review

   1.0

   Dined on 14 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Wish I could give 0 stars. The restaurant was severely under prepared for Valentine’s Day. It was shocking. Slow greet at the door set the tone. Squashed tables. Couldn’t see anyone with food. When we were greeted - ushered downstairs. Thought it would be an amazing downstairs extension with a beautiful ambience. But nope. We were ushered into a freezing cold basement. Sat in the corner next to a freezing cold wall. It was dark and glum. This set the tone for what would follow. I want to say - this was meant to be a beautiful evening for me and my partner. We were also celebrating our anniversary (in 3 days time). So I had high expectations. The reviews were amazing in the lead up so I was very happy. Our attendance however was nearly in doubt as my partner was hospitalised and discharged the day before. I nearly cancelled but she really wanted to attend. I thought this would be the perfect way to cheer her up so we came. So imagine my disappointment. It kicked in as soon as we sat. She couldn’t even take her coat off. I wanted to put my jacket back on. There were two heaters but one was defective. I felt they were both defective. It was so cold. So we thought let’s stay and wait for the hot food to make us feeling warm. After taking our order - it took 30+ mins for one drink to arrive. The second drink arrived 10 mins later. Our complimentary bread and butter took an hour to arrive! We were starving. If that took an hour to arrive - imagine how much longer for the starter, main and dessert. Shocking service. The bread when it arrived was also stale and ice cold butter - not surprised as the whole venue was freezing. I was angry at this point so I told my partner to go. Again we were one of the patient couples as many others had left without paying or waiting. In the end we left after 1+ hour waiting for food. When leaving - we saw others had no food either. Appalling night, ruined VD! Refused to pay for our drinks we hardly touched and old bread.
   

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7. m

   maja

   London7 reviews

   5.0

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing , service was brilliant. Beautiful decor.See you again.
   

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   BRAMLEYS RestaurantResponded 4 days ago

   Thank you so much for visiting us last month and for this great 5* review, highly appreciated. We look forward to welcome you back soon! Best regards, Bramleys Management
   

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8. D

   Diane

   London1 review

   1.0

   Dined on 4 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Experiernce was terrible - Restruant unable to meet dietary requirements for members of my family. We understood that it maybtake more time due to specific requirements, however, when aaked the restaurant could not confirm how much longer it would take and were kept waiting for over an hour and 30 minutes. We finally left without eating even the starters. Although the restaurant apologised, it would have been better if they had just said we cannot cater for you.
   

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9. C

   Catherine

   London1 review

   5.0

   Dined on 31 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at this restaurant and will definitely return. It's a fab dining experience tucked away in Oakwood. Thank you.
   

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   BRAMLEYS RestaurantResponded 4 days ago

   Thank you so much for the lovely words upon your last visit and for the 5* rating, highly appreciated. We look forward to welcome you back soon! Best regards, Bramleys Management
   

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10. S

    Suzanne

    London1 review

    2.0

    Dined on 31 December 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 4

    Couple dinner for new yrs eve table layout felt like i was in a canteen, service was slow manager seemed like he didn't have a clue as he was asking what type of steak we wanted in a burger? Got mixed up with dishes! Then the portions were so small i think i counted 8 chips. My steak was supposed to have sauce on the side that didnt come and the salad well a few rocket leaves were pointless . Disappointed to pay £129 for that food and went home to make food after. Shame
    

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