Boyds Grill & Wine Bar

Review summary

1. J

   Jesse

   London

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was 10/10, the service was also a 10/10 I would highly recommend!!
   

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2. K

   Kelly

   Buckinghamshire

   1 review

   1.0

   1 review

   Dined on 8 February 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Terrible experience, for the price would expect much better food and service. Would not recommend or return.
   

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3. L

   Lindsey

   London

   5 reviews

   3.0

   5 reviews

   Dined on 1 February 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   What spoiled our lovely meal - good portions nicely cooked food. Was that on the bill a 10% levy was charged - when we questioned this we were told it was to keep the prices down - but of course this is infact the opposite this is an additional charge - that we were advised we had to pay. Service charge was 5% and we could opt out of that ?? WHAT - you value your staff so little that you are happy for them firstly just to get 5% tips and you are not transparent with your pricing on the menu by adding this 10% levy on the bill. This was stated on the menu quite small at thebottom of the page but we had not noticed this and if we had would have questioned it before we started ordering. We spoke with the manager who advised us we had to pay the levy - which we did but we also added a further 5% tip - the staff had been lovely we know how hard those that work in this industry work. So beware if you go to this place and you are persuing their menu or if you are thinking of going you need to add 10% to each price to give you a true reflection of what you will pay.
   

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4. OT

   OpenTable Diner

   Hungary

   1 review

   5.0

   1 review

   Dined on 29 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great pork steak and lamb chop. Pleasant service and lively interior
   

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5. J

   Josh

   London

   1 review

   3.0

   1 review

   Dined on 25 January 2025

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   Was told they didn’t have things on the menu which overall ruined the experience a
   

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6. M

   Michelle

   South Wales

   2 reviews

   5.0

   2 reviews

   Dined on 9 January 2025

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 4

   The service was top class the attentive staff and overall ambience of the restaurant I couldn’t fault. However our food was disappointing the pork was dry and cold the trout was cooked very well but also cold. The service was fast from front of house the food must have left the kitchen cold. We felt that the value for money was not reflected.
   

   Boyds Grill & Wine BarResponded on 13 January 2025

   Dear Michelle, Thank you for your wonderful 5-star review and kind words about our team and ambiance! We’re delighted you enjoyed the service but are truly sorry your meal fell short of expectations. Our team works hard to ensure every guest has an exceptional experience, and we regret not being made aware of the issue at the time. We would have gladly addressed it with the chef and prepared fresh dishes for you right away. Your feedback is invaluable, and we’ll review this with our team to ensure we always deliver our best. We hope to welcome you back soon for a flawless dining experience.
   

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7. C

   Cathy

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on 9 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really great experience with the pre-theatre menu. Delicious food, especially the butternut squash starter and the deserts. Staff looked at the notes from the online booking and decorated a birthday dessert for my Dad without any prompting which was a lovely touch. Would definitely recommend, thank you.
   

   Boyds Grill & Wine BarResponded on 13 January 2025

   Thank you so much for your kind words and wonderful review! We’re thrilled to hear that you enjoyed the pre-theatre menu, especially the butternut squash starter and desserts. It’s great to know the birthday surprise for your dad made the occasion extra special. We truly appreciate your recommendation and hope to welcome you back again soon!
   

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8. C

   Charlotte

   London

   1 review

   4.0

   1 review

   Dined on 7 January 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   We went for a pre theatre dinner. Service was prompt and courteous. The food was tasty and comforting. The location was very convenient for Trafalgar theatre.
   

   Boyds Grill & Wine BarResponded on 13 January 2025

   Dear Charlotte, Thank you for taking the time to share your feedback and for rating us 4 stars! We're delighted to hear you enjoyed our convenient location, prompt and courteous service, and found the food tasty and comforting. However, we noticed that some of the individual ratings didn’t seem to match your kind words. If there’s specific feedback about the ambiance or food that we could use to improve, we’d love to hear it (please feel free to contact us on our email). Your input is invaluable as we strive to provide the best dining experience for all our guests. We hope to welcome you back soon for an even more enjoyable visit!
   

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9. G

   Gilles

   London

   2 reviews

   1.0

   2 reviews

   Dined on 24 December 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   Choix de vins au verre bas de gamme. Viande demandée bleue, arrivée à point Très mauvaise expérience
   

   Boyds Grill & Wine BarResponded on 7 January 2025

   Dear Gilles, Thank you for taking the time to share your experience with us. We sincerely apologize for not meeting your expectations during your recent visit. We regret to hear that the wine selection and the preparation of your meal did not align with your preferences. This is certainly not the level of service or quality we strive to provide to our valued guests. Your feedback is invaluable, and we will address these concerns with our team immediately to ensure that such issues do not recur. We aim to deliver an exceptional dining experience, and we are truly sorry that we fell short in your case.
   

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10. S

    Sharon

    VIP

    London

    35 reviews

    3.0

    35 reviews

    Dined on 7 December 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    I thought we had booked for a pre theatre set menu but this does not operate on Saturdays. Not sure this was very clear when booking
    

    Boyds Grill & Wine BarResponded on 7 January 2025

    Thank you for your feedback. We’re sorry to hear there was some confusion regarding the availability of our pre-theatre set menu. On our website, we do specify the times and days the pre-theatre menu is offered. That said, we’re excited to share that, starting from last week, the pre-theatre menu is now available on Saturdays as well, between 14:30 and 18:30. We hope this new availability will enhance your dining experience with us in the future. We truly appreciate your comments and hope to welcome you back soon!
    

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