Boucherie - West Village

Review summary

1. C

   Christine

   VIP

   New York City

   16 reviews

   3.0

   16 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Service was rushed and bothered, burger ordered medium was over well done. Im sure better food can be found elsewhere
   

   Boucherie - West VillageResponded 1 day ago

   Hello Christine, We sincerely apologize for the disappointing experience you had during your visit. The rushed and impersonal service, along with receiving a burger that was overcooked, is far from the standard we strive to provide. We understand how important it is to enjoy a meal prepared to your liking, and we deeply regret that we fell short in this instance. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information and a reference to your review, and we will reach out to you. Thank you for bringing this to our attention. Sincerely, Emma Guest Relations Team
   

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2. s

   sonya

   Portland

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   The server was great, but others were not welcoming. My fault for ordering a tomahawk at a French restaurant. Steak was awful and chewy. Table was tiny. There are plenty of other bigger tables, but they do not let two people have a bigger table even if you request it. Very disappointing. Visiting from west coast. Felt absolutely awful walking out. All the tables they didn't move us to because they were for 3 ppl were occupied by only 2 ppl groups. No point making a reservation. Pretty much ruined my last night in NYC. AFTER reviewing others’ pics of 48 oz of tomahawk, they are all nicely sliced up. We got 5-6 big chunks of meat just looking like animal feeds. Very disgusted by the discrimination.
   

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   Boucherie - West VillageResponded 1 day ago

   Hello Sonya, Thank you for taking the time to share your feedback with us. We are sorry to hear you had an unpleasant experience. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
   

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3. T

   Tom

   Montreal

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was outstanding, as were drinks. Energetic and festive holiday energy inside. Decorations were beautiful. Service was very attentive and friendly.
   

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4. J

   Jacquelyn

   Jacksonville

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was amazing and so attentive! The food was incredible
   

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5. A

   Andre

   New York City

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a wonderful experience at Boucherie. We were seated immediately at a wonderful table with a view of the decorations and the restaurant. The wait staff was very helpful and friendly. The food we ordered was amazing and the prices not astronomical. For the quality of the food and the overall experience it was appropriately priced.
   

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6. K

   Karly

   VIP

   Philadelphia

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   They put frozen butter on top of the steak frites which made the steak cold.
   

   Boucherie - West VillageResponded 2 days ago

   Hello Karly, Thank you for taking the time to share your feedback with us. We are sorry to hear you had an unpleasant experience. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
   

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7. S

   Sophia

   New Jersey

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   For the most part good food, salmon tartare was flavorless for the most part and needed some salt which is inconvenient since it was ~$40 and the qualifies as a high end restaurant.
   

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8. K

   Kate

   New York City

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   We were sat upstairs to dine which is a very different setting, very crowded. Asked about being in the main dining area as we were celebrating a birthday but they were unable to accommodate. Really expensive meal and evening, I would recommend going somewhere else next time
   

   Boucherie - West VillageResponded 3 days ago

   Hello Kate, Thank you for sharing your feedback. We’re very sorry to hear that your seating experience didn’t meet your expectations, particularly on such a special occasion. We understand how important it is to feel comfortable and celebrated during a birthday dinner, and we regret that we couldn’t accommodate your request for seating in the main dining area. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information and a reference to this review. We’d greatly appreciate the opportunity to address your concerns and ensure a more enjoyable experience in the future. We value your feedback and hope to have the chance to make things right. Sincerely, Emma Guest Relations Team
   

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9. K

   Kristi

   VIP

   San Francisco

   12 reviews

   5.0

   12 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food and ambiance was amazing, and great value. Service from our waitress left a bit to desire, but it was a busy night and foodrunners/busboys were attentive
   

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10. g

    gary

    VIP

    New York City

    22 reviews

    5.0

    22 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    very nice ambience and a FRENCH vibe that is relaxed and professional. I have been to a few locations - and its not cheap but its a classic
    

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