Boston Pizza - Whitby

Boston Pizza - Whitby reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Sonia

   Toronto7 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always amazing as the experience is always great. The food was really yummy
   

   Is this helpful?

2. K

   Karen VIP

   Toronto9 reviews

   5.0

   Dined on 7 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and great service. Mike our waiter was fantastic!
   

   Is this helpful?

3. S

   Sonia

   Toronto7 reviews

   5.0

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place and definitely would go there and love the service. Our waiter was amazing but cannot recall his name. Very friendly and the food was scrumptious as always.
   

   Is this helpful?

4. E

   Erin

   Toronto2 reviews

   5.0

   Dined on 31 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was an amazing new years! The ball drop for the kids at 8pm was a blast!
   

   Is this helpful?

5. HH

   HeatherH

   Toronto12 reviews

   5.0

   Dined on 16 June 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was very good and the service was very fast
   

   Is this helpful?

6. AM

   AnnetteM

   Toronto1 review

   1.0

   Dined on 12 May 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   I wish to express my disappointment with the service at Boston Pizza North #458. To begin I booked an appointment online for May 12th 5:45pm for 2 guests via Open Table, I received a confirmation email that my table was booked only to arrive and be told by the hostess that the reservation was not received at their location. However, she explained that Open Table wasn't working correctly, not that I would have been aware of that. She told me not to worry that she had some available tables. We were seated at our table at 6pm. The waitress arrived a few minutes later to take our drink order, she returned with our drinks a few minutes later and at that we we ordered an appetizer. When she returned with the appetizer approximately 10 min later we placed our entrees order. My husband and I were enjoying the appetizer and 15 min later the server came by to pick up the empty dishes. We waited a further 10 min and realized it's taking awhile for our food to arrive but continued waiting patiently. It's now 6:35-6:40pm, I was ready to cancel my order but the server told me it would be a few more minutes. We received our food at 6:48pm, we began to eat our food and realized it was too late to finish at the restaurant so we asked for take out containers. My husband paid and left the restaurant, I decided to wait and speak to the manager/supervisor to complain about the long wait. Instead of taking the onus on behalf of Boston Pizza she blamed it on the fact that it was Mother's Day and the staff was busy. Well, I was not amused to say the least. You know well ahead of time that it will be busy because of Mother's Day, would the Manager not make sure the restaurant was well staffed? And if there wasn't enough staff, why were we not advised that there could be a longer wait before we placed our order. Anyhow, the manager didn't offer any goodwill gesture, so I got up and left. Needless to say I was not impressed with the service and the Manager handled the situation.
   

   Is this helpful?

7. OT

   OpenTable Diner

   Toronto4 reviews

   2.0

   Dined on 9 March 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   We were ignored by our server and when he did come by he was rude. When we asked when our appetizer would be out (others at our table had theirs) he stormed off only to bring us ours, which was cold. Not only did we have to ask for our app, but everyone kept having to ask other servers for drinks because ours wasn’t out. It was far from busy.
   

   Is this helpful?

8. B

   Backs VIP

   Toronto5 reviews

   4.0

   Dined on 14 December 2023

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Always great place to bring the kids! Food comes out fast and hot
   

   Is this helpful?

9. LJ

   LynnJ

   Toronto2 reviews

   4.0

   Dined on 24 November 2023

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 1

   Good was good. Service excellent. Very noisy. Two large parties. So understandable but detracted from our experience
   

   Is this helpful?

10. OT

    OpenTable Diner

    Toronto5 reviews

    4.0

    Dined on 12 August 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Service was excellent. Music was just a bit louder than I prefer but it was empty at the time so was probably set for when it's busier. Food was good. Pretty standard quality. I would definitely return.
    

    Is this helpful?