Boom + Batten

Review summary

1. K

   Ken

   Vancouver

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Unfortunately, the superyacht After Eight was docked alongside the restaurant blocking the normally great view! I suggest when making your reservation to phone to see whether there is an unobstructed view.
   

   Boom + BattenResponded today

   Hello Ken, thank you for your candid review. We apologise for any disappointment caused by the yacht parked beside the restaurant. We are very lucky to have our beautiful location in the International Marina along the inner harbour, however, this does mean we occasionally have yachts in our window. Unfortunately, this is out of our control, though we appreciate your suggestion to inquire about the view when making a reservation. Thank you for taking the time to leave us a review and share your feedback. We look forward to having you join us again soon.
   

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2. K

   Kathleen

   Vancouver

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Great food, beautiful restaurant. Only issue was a massive yacht parked right outside blocking the view of the harbour. The yacht blocked the view for most of the restaurant. Part of the reason to go to B&B it's the view. Kind of disappointing
   

   Boom + BattenResponded today

   Hello Kathleen, thank you for your review and feedback. It’s wonderful to know you enjoyed the great food and beautiful atmosphere while dining with us. We apologize for any disappointment caused by the yacht. We are very lucky to have our beautiful location in the International Marina along the inner harbour, however, this does mean we occasionally have yachts in our window. Unfortunately, this is out of our control, and we appreciate your understanding. Thank you for taking the time to leave us a review. We look forward to serving you again soon.
   

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3. S

   Steve

   Vancouver

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   Both the food and service were outstanding, but the evening was ruined by a DJ. The place was so loud none of my party could hear each other. Like eating dinner I an 80’s nightclub.
   

   Boom + BattenResponded today

   Hello Steve, thank you for your candid review. We're so glad to hear that you enjoyed the food and service while dining with us! We sincerely apologize that the music negatively impacted your experience. We understand how important it is to have a comfortable environment for conversation, and we’re sorry that the volume was too high for your party to enjoy your evening fully. Your comments are valuable to us, and we will share your review with our Management Team as we strive to improve upon our guest experience. Thank you for taking the time to leave us a review. We look forward to welcoming you back soon for more delicious food.
   

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4. N

   Nena

   Vancouver

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was very good, excellent flavours. I had the prawn risotto which was very tasty. For dessert the deconstructed Black Forest cake which was a lovely with tea. An enjoyable evening out with friends.
   

   Boom + BattenResponded today

   Hello Nena, thank you for your glowing review. We're so happy to hear you enjoyed the prawn risotto and the deconstructed Black Forest cake. It’s wonderful to know that you had an enjoyable evening with friends! We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back soon for another great meal.
   

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5. S

   Steven

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Boom and Batten has become a regular spot for my wife and I. The service, the food, and ambience is on point. Please don't stop what you are doing. We will be back. Thank-you.
   

   • 

   Boom + BattenResponded today

   Hello Steven, thank you for your excellent review and your recommendation. We're thrilled to hear that Boom + Batten has become a regular spot for you and your wife. Your satisfaction is our top priority and we’re thrilled to hear that the service, food, and ambience are hitting the mark. We'll definitely keep doing our best to maintain the high standards you’ve come to enjoy. Thank you for taking the time to leave us a review and sharing your feedback. We look forward to having you join us again soon.
   

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6. S

   Sara

   Vancouver

   25 reviews

   vip
   5.0

   25 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely dinner, great drinks. Beautiful as always, cannot wait to come back
   

   Boom + BattenResponded today

   Hello Sara, thank you for your terrific review. We're thrilled to hear you had a lovely dinner and enjoyed the drinks and atmosphere. It's always a pleasure to have you with us, and we can't wait to welcome you back for another great experience. Thank you for taking the time to leave us a review and share your positive experience.
   

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7. G

   Gillian

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best meals we’ve had at Boom ever! Fabulous birthday celebration with special thanks to our server AJ who made this evening so enjoyable and Manager Simon who further added to our experience with his hospitality. Boom is back, better than ever!
   

   Boom + BattenResponded today

   Hello Gillian, thank you for your stellar review. Our team works hard to provide memorable dining experiences for our guests, and it’s rewarding to know that we achieved that with you. We’re thrilled to hear you had a fabulous birthday celebration, and that RJ and Simon contributed to your positive experience. Thank you for taking the time to leave us a review, we’re grateful for your support. We look forward to having you join us again soon.
   

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8. S

   Susan

   Vancouver

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very enjoyable with prompt service with beautiful glassware ! Tasty food!
   

   Boom + BattenResponded today

   Hello Susan, thank you for your wonderful review. We're so glad to hear you enjoyed your meal, the service, and our glassware. It's always a pleasure to know that our guests had a great experience, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon!
   

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9. D

   David

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 1
   3. Service 4
   4. Ambience 4

   We’re regulars at B&B, hoping the food will get better. Perhaps, the menu will change once in 6 months. The is bellow any acceptable level for such a respectable establishment, which is not ashamed bathing exhorting prices. Well perhaps, the high prices are for the view which is great. Today I had a low quality steak and salty chips. Congratulations, the restaurant did it again poor experience. Hopefully in the future more competition will become available to help B&B improve their ways.
   

   Boom + BattenResponded 1 day ago

   Hello David, thank you for your candid review. Thank you for being a loyal customer here at Boom + Batten. We sincerely apologise that the food has been disappointing, and we appreciate you bringing this issue to our attention. We always strive to deliver high-quality food and an exceptional experience, and it’s clear we fell short during your recent visit. Your feedback is valuable to us and we will pass on your feedback to our Executive Chef and our Culinary Team for further review. Thank you for taking the time to leave us a review. We hope we’ll have the opportunity to provide a more satisfying experience in the future.
   

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10. F

    Fiona

    Vancouver

    1 review

    4.0

    1 review

    Dined 4 days ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    The food is nice and the dining room has a nice view. My problem with this restaurant is the way I am told that I am basically on a timer for dinner. As soon as I set foot in the door I am advised that I have only 2 hours to eat my meal. It’s offensive. We spend quite a lot on our meal here each time but that doesn’t seem to matter - the timer starts as soon as you walk in the door and they are very keen to tell you that as soon as you arrive. It’s not cool. I wish they wouldn’t do that.
    

    Boom + BattenResponded 1 day ago

    Hello Fiona, thank you for your review. It’s wonderful to hear that you enjoyed the food and the view. We sincerely apologize for any rush you feel while dining with us. We want all guests to feel welcome throughout the duration of their visit. As we have many guests wanting to dine with us, and only a limited number of tables to ensure excellent service, we have our table times in place to try to accommodate all our guests. These times are on our OpenTable booking page and based on the average dining time of our guests. However, we are truly sorry to hear of the unsavoury delivery of this. We will be sure to communicate with our host team the proper protocols for delivering time limits. Thank you for your feedback. We hope to welcome you back soon for a more enjoyable dining experience.
    

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