Bon Ton Prime Rib

Review summary

1. M

   Mysti

   Portland

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great. Our favorites were the Cesar salad, the crab cakes, onion rings and the crawfish Mac n cheese.
   

   Is this helpful?

   Report
2. L

   Lisa

   VIP

   New Orleans

   10 reviews

   5.0

   10 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Second time dining at Bon Ton! Just as good as the first time. Top notch!
   

   Is this helpful?

   Report
3. j

   john

   VIP

   New Orleans

   9 reviews

   2.0

   9 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   The prime rib was overdone , and we had to send back twice. I do not recommend this place for prime rib. The steak looked good and the onion rings were good. There are much better places to eat in New Orleans.
   

   Is this helpful?

   Report
4. C

   Chase

   VIP

   New Orleans

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and our server Antonio took great care of us. The entire family agreed it was one the best meals that we have had together in a long time. Highly recommend the prime rib and butter cake!
   

   Is this helpful?

   Report
5. L

   Laura

   San Antonio

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   So our reservation was at 8pm and we arrived at 7:55pm. It took well over 20 minutes for us to get seated despite the reservation. I understand the restaurant was busy and the hostess was trying her best. Management did nothing. I informed the waitress to bring this to the attention of management and no management came by to address this issue. No we apologize for the delay or anything. In fact I did not see anyone from management walking the floor considering the higher end type restaurant. That being said the wedge salad was good with tons of blue cheese. The bon ton oysters were really good and decadent but definitely eat with bread. The prime rib was good but not the best we’ve had. It did not come out hot and barely warm. The fresh horseradish was a good touch as was individual au jus containers. The Mac and cheese was also very good. This restaurant would have gotten a higher review but for the lack of any management acknowledgment.
   

   Is this helpful?

   Report
6. J

   Jina

   VIP

   New York City

   54 reviews

   5.0

   54 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Second time here. Brought the family and it did not disappoint. Went home stuffed and happy with leftovers that may have even been better the next day!
   

   Is this helpful?

   Report
7. C

   Caitlin

   VIP

   New Orleans

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic meal all-around! One of the best prime ribs I’ve ever had.
   

   Is this helpful?

   Report
8. J

   Jan

   Las Vegas

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was wonderful! The only complaint was our server oversold us on what we ordered. We were going to order two Bon Ton cuts for 6 people. We read the review in the Gambit and decided that would work for our table. The server strongly suggested that would not be enough . We decided 2 people to a Bon Ton cut and ended up having plenty of leftovers. It would have feed 3-4 people with all the salads and sides that we haven gotten. With that said, it was very good and will go back. The Salad wedge was excellent. Also the crawfish mac and cheese and roasted Brussels sprouts.
   

   Is this helpful?

   Report
9. A

   Anna

   VIP

   Los Angeles

   21 reviews

   3.0

   21 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Food was marginal, potatoes were cold, no remaining med rare prime rib, ran out of desserts. 300.00 dinner for 2 people. Would not recommend.
   

   Bon Ton Prime RibResponded 3 days ago

   Hello Anna, We're truly sorry to hear that your experience at Bon Ton Prime Rib didn't meet your expectations. We always aim to deliver a great dining experience, and we're disappointed to hear that we fell short during your visit. Your comments about the food and the pricing are noted, and we assure you that they will be addressed. We strive to provide the best quality food and service to all our customers, and we regret that we missed the mark during your visit. We appreciate your feedback and hope that we can have another opportunity to serve you better in the future. If you would like to discuss your visit in more depths, please don't hesitate to reach out to me. Best regards, Audri DeVault Senior Manager Bon Ton Prime Rib 504-386-4610
   

   Is this helpful?

   Report
10. K

    Kristen

    New Orleans

    3 reviews

    5.0

    3 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent. We were seated at our reserved time, in spite of it being a very busy night 12/25 to dine out. The staff was warm and welcoming from the minute we arrived until we exited the restaurant. Our meals were prepared and presented in a timely manner and exceeded our expectations. I had a prime rib, my husband chose a filet, and the side dishes were just as delicious. 10/10 Highly Recommend
    

    Bon Ton Prime RibResponded 3 days ago

    Thank you Kristen for the five stars! We LOVE IT!! Were truly grateful for your support and wish you and your loved ones a holiday season filled with happiness and gratitude! If there is anything we can do please dont hesitate to reach out to us. Audri DeVault Senior Manager Bon Ton Prime Rib 504-386-4610
    

    Is this helpful?

    Report