Boleo

Review summary

1. P

   Pat VIP

   Chicago73 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chase and Hector were amazing. The food was delicious! Every item was seasoned perfectly. It also was great to have live music during dinner!
   

   BoleoResponded on 24 February 2025

   Pat, thank you for the kind review and the five-stars! We're so happy to hear you enjoyed your dining experience and enjoyed the live music. We've got a lot more live performances planned, so be sure to take a glance at our website for the next artist. We'll pass along the praise to Chase and Hector. Thank you again for the support. We hope to see you again soon. Salud, The Team at Boleo
   

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2. s

   stephanie

   Chicago3 reviews

   2.0

   Dined on 16 February 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   The food was excellent! The waitress was not. They had a Valentines Day special on a filet for $48, she charged us $55. We also had a 10% coupon that she never applied to our bill. And then charged us $10 for dessert that we never order. She only to check on us once. The first time she brought our bill, it was the wrong one. By the time we figured all the other stuff out about our bill we were frustrated and left. I will call the restaurant tonight when they open and talk to a manager.
   

   BoleoResponded on 24 February 2025

   Thank you for taking the time to discuss your frustrations, Stephanie. We always want Boleo to be a pleasant escape for our guests, so we're disappointed to hear your time with us did not go smoothly. We will address your experience with the necessary team members to understand what happened and how we can avoid the same mistakes in the future. If there’s any way we can make this right, please do not hesitate to reach out to our team. We hope that we have the chance to make up for our errors, and you can see that Boleo is capable of delivering an outstanding experience upon your next visit. Salud, The Team at Boleo
   

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3. J

   Joshua

   Chicago1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   Bad experience because when we were sat down and ready to order, we were told that there was no food from the menu. We were only able to have the Valentine’s Day course which didn’t have good course options anyways. We had to leave, we did not want to eat food that we didn’t like. It’s sad because our waiter was actually really nice about the whole situation and was understanding that we wanted to leave. Customer service was so good for the little time we were there, that was the only good part.
   

   BoleoResponded on 24 February 2025

   We appreciate you sharing your experience, Joshua. It’s unfortunate to hear that our Valentine's Day menu did not meet your expectations and prevented you from dining with us. We will be sure to take this feedback and see if there are ways in which we can provide items from our regular menu in addition to our specialty menus in the future. We hope you will stop by again soon and give us a try. We are confident we have some delicious dishes that would be right up your alley. If there’s anything else you'd like to discuss, please do not hesitate to reach out to our team. We hope that we have the chance to deliver an outstanding experience for you sometime soon. Salud, The Team at Boleo
   

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4. M

   Maria VIP

   Chicago6 reviews

   5.0

   Dined on 6 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were new to Boleo and it was nothing short of spectacular! We visited during Restaurant Week. From the moment we stepped in, we were greeted with warm smiles and exceptional service. The staff was friendly and attentive, frequently checking in to ensure we had everything we needed. The ambiance is unique, with a cozy yet vibrant atmosphere that transports you to South America. Every dish we tried was delicious and flavorful, with perfect portions. Our favorites were the Yaquitas and the Ceviche. The cocktails were also outstanding, perfectly complementing the Latin American-inspired cuisine. As first-time diners, we had a very satisfying experience and will certainly return. We highly recommend Boleo to anyone looking for a memorable dining experience in Chicago! Huge thanks to Guillermo, Jaime, and Maleka (sp?) for the warm welcome! Cheers!
   

   BoleoResponded on 12 February 2025

   Maria, thank you for taking the time to leave this review. We're so happy to hear you enjoyed your first visit to Boleo. We know there are many great places in Chicago, so it's wonderful to hear that we made it on the list of your Restaurant Week adventures! We'll make sure our team gets their flowers and pass along the kind words. Thank you again for stopping by and we hope to see you again sooner rather than later! Salud, The Team at Boleo
   

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5. S

   Susan

   Chicago27 reviews

   3.0

   Dined on 5 February 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   The beef brisket was a large portion, but towards the end it was dry as there wasn’t enough sauce. The yucca fries and spinach accompanying it were a bit salty. The room is large and with music playing it was a bit loud. The rooftop and general set up was very nice. The cocktails and service were great!
   

   BoleoResponded on 7 February 2025

   Susan, thank you for the honest feedback! We're happy to hear our team delivered the level of service that makes us so proud day after day, but it's disappointing that our dishes fell short. We will take your feedback back to the kitchen and edit where necessary. Thank you again for letting us know about your experience. Salud, The Team at Boleo
   

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6. N

   Nadine

   Chicago13 reviews

   5.0

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My party and I had such a fun time here for restaurant week! Our waiter, Chac(sp?) was personable and wonderful all around, and so were the other staff. The dancer was a fun surprise as well. The food was fresh, delicious and thoughtfully presented. I’d definitely recommend this restaurant for a nice evening out.
   

   BoleoResponded on 7 February 2025

   Nadine, thank you for the lovely words. We're so happy to hear you enjoyed your time at Boleo. We know there are many great places in Chicago, so it's truly an honor that we were added to your Restaurant Week itinerary. We hope you'll stop by again soon. Flamenco will be back on February 14th! Salud, The Team at Boleo
   

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7. B

   Brenda

   Chicago4 reviews

   5.0

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my first time visiting Boleo and I really enjoyed it! The hostess was extremely friendly and I appreciated chatting with her on the way to my table. It's restaurant week and I ordered from the special menu. I had the vegetable empanadas, salmon and flourless chocolate cake. Everything was delicious. But to get a true feel for the food, I plan to go back and order from the menu. It's on the 15th floor and next time, I'll request a seat with a view. I had a sore throat and requested hot tea, Chase my waiter wasn't sure of the varieties they offered. I appreciated that he had the maitre'd bring out three choices to choose from. There was also a musician playing guitar and saxophone and he was great! I dined solo so the music was nice to me, but a couple seated next to me asked to move to a quieter table.
   

   BoleoResponded on 28 January 2025

   Brenda, thank you for leaving this thoughtful review. Also, thank you for joining us during Chicago Restaurant Week. It's a wonderful week that supports and celebrates the Chicago restaurant scene, and we are grateful for all who choose Boleo as a destination. As for your dining experience, we are thrilled to hear you enjoyed all aspects of dinner. We will hold you to that promise to join us again soon and can't wait for you to try more of our menu. Thank you again for the kind words! Salud, The Team at Boleo
   

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8. C

   Candace

   Minneapolis32 reviews

   4.0

   Dined on 23 January 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Boleo is a very convenient location to theaters and hotels on Monroe. Beautiful rooftop restaurant with great service. We shared the chicken empanadas and seafood chaufa which was plenty of food. We were just underwhelmed by the taste and presentation.
   

   BoleoResponded on 25 January 2025

   Candace, thanks for taking the time to let us know about your experience. While we're happy to hear you enjoyed Boleo's atmosphere, we're disappointed to see that you our dishes did not match your expectations. We will take your notes back to our team and see where there is room to grow. We hope you'll give us another chance so we can really knock your socks off. Salud, The Team at Boleo
   

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9. J

   John Flor VIP

   Chicago11 reviews

   5.0

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice restaurant elegant with soft music good date nite place Malika was great with her service and recommendations on point!
   

   BoleoResponded on 14 January 2025

   Thank you for the review, John! We are thrilled to hear you enjoyed the buena onda. We will pass along the positive notes to Malika and make sure she gets her flowers. We hope you will join us again soon. Salud, The Team at Boleo
   

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10. P

    Pat VIP

    Chicago72 reviews

    5.0

    Dined on 11 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was our first time dining at Boleo. We were pleasantly surprised. The food was prepared and seasoned well. I had the pork shank, which was tender and delicious. My partner thought the shrimp entree was very good and would order it again. Our server Chase was excellent. We will definitely return!
    

    BoleoResponded on 14 January 2025

    Thank you for the kind words, Pat. We're happy to hear you enjoyed your Pork Shank and our team took great care of you and your partner. We will pass along the compliments to Chase and make sure he gets his dues. Thank you again for the wonderful feedback! We'll hold you to that promise and hope you will join us again soon. Salud, The Team at Boleo
    

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