The Black Pearl

Review summary

1. J

   Jim

   Key West

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great. A little pricey but we think it is well worth it.
   

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2. G

   Gervaise

   VIP

   New York City

   9 reviews

   4.0

   9 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Overall, decent food and great atmosphere. Unfortunately, the waitress was clumsy with a knife that she dropped on our cellphone. It cracked the screen protector. When I mentioned it to her to explain why I didn’t tip the typical 20%, she said “it’s just the screen protector.” I realize that, thank god. But that’s not the response I was expecting. She was visibly mad that we wouldn’t tip as much. I still left 15%.
   

   The Black PearlResponded today

   Apologies for your experience Gervaise. Feel free to call me at the restaurant to see if there's something I can do to make it up to you. -Rob
   

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3. A

   Anthony

   New York City

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Clam chowder is amazing but the rest is average. We had a burger and chicken sandwich. Fries were soggy
   

   The Black PearlResponded today

   Thanks for the feedback Anthony. Throughout my career in the hospitality industry I have preached the importance of hot and crispy french fries; they are after all the very first thing anyone eats off the plate and can have a big impact on the rest of the meal. If I'd known about it I would have hand delivered a fresh plate of fries to you. I will remind the kitchen of this.
   

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4. L

   Lacey

   Greater Boston

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was very fast and food was really good! Perfectly portioned wasn’t too much food but just the perfect amount.
   

   The Black PearlResponded today

   Thank you Lacey for the kind words and the 5 stars. We're delighted you had a good time.
   

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5. L

   Logan

   Rhode Island

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely experience! Classic New England. With the freshest catch served! Was here as a kid and had to come back as an adult.
   

   • 

   The Black PearlResponded today

   Thank you Logan. We're so glad you had a good time.
   

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6. J

   Jeff

   Greater Boston

   7 reviews

   2.0

   7 reviews

   Dined on 15 December 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Restaurant was fine, but nothing to brag about. Food was average. Made a reservation for an early dinner after 4pm before a night out in Newport. However, we were surprised to find that we could only order off of the limited lunch menu until 5pm, and the dinner menu was not available. We were on a time crunch and could not wait until 5pm. This was a real let down. Drinks were average at best, and small. Staff was very friendly, so no complaints there. The ambiance was ok, but we were seated very close together with our neighboring table, and their own conversation dominated our experience. My food (Tavern Burger) was incredibly greasy, and wound up fairly ill for the rest of the evening. However, I probably would have ordered something different had I had the regular dinner options. My wife ordered the salmon, which was very good, but the salad that it was paired with was bland and had unusual pickled vegetables, which she did not care for. Overall, I wouldn’t say we won’t go back as we would like to try the dinner menu that everyone raves about, but I can’t say that we will be rushing back anytime soon. P.S. our “table mates” didn’t care for their dish either and sent it back to the kitchen.
   

   The Black PearlResponded on 16 December 2024

   Thank you for letting us know about your experience Jeff. I apologize it was not what you were expecting. I'm guessing you mentioned this to your server? I will speak to the staff about how we address guest feedback in the moment.
   

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7. P

   Philip

   New York City

   19 reviews

   5.0

   19 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, cod, Shrimp and grits, the best clam chowder (full of clams!) and a slice of coconut cake to die for. Our server was friendly and efficient.
   

   The Black PearlResponded on 18 December 2024

   Thank you Philip for the kind words and the 5 stars. I eat the clam chowder every day, so I know where you're coming from.
   

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8. C

   Catherine

   Greater Boston

   1 review

   3.0

   1 review

   Dined on 7 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Hasn’t changed in 50 years. Food ok, service mediocre at best. The locale saves it
   

   The Black PearlResponded on 10 December 2024

   Sorry to see you didn't have the experience you thought you were going to have Catherine. If you'd like to call the restaurant and speak to a manager we'd be happy to hear your thoughts.
   

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9. L

   LisaMarie

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was tasty, service was good, a little close to other diners. I look forward to visiting again.
   

   The Black PearlResponded on 25 November 2024

   Thank you LisaMarie for the 5 stars and the kind words. I'm sure you were seated inside in our Tavern dining room, which is intended to have the close-quarter feel. We have 2 other dining rooms -- one inside called the Commodore Room which was not open due to expected business on the day you were here, and the outdoor Patio, which while covered and heated was still not perfect for dining. If on your next visit you would like to try one of those other dining areas it may feel more spacious.
   

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10. OT

    OpenTable Diner

    Greater Boston

    4 reviews

    5.0

    4 reviews

    Dined on 17 November 2024

    1. Overall 5
    2. Food 3
    3. Service 3
    4. Ambience 5

    The chowder which has a history of being the best was not what it use to be. I was disappointed.
    

    The Black PearlResponded on 18 November 2024

    Hi, sorry to hear that. I wonder why it was different since we haven't changed the recipe. If you'd like to reach out at the restaurant I'd like to make it up to you. -Rob
    

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