Black Hide Steak & Seafood at Queens Wharf

Review summary

1. MH

   MarkH

   Brisbane

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Vikki always greets us with a smile and accomda
   

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2. E

   Emma-lee

   Brisbane

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 5

   We dined at Black Hide over lunch for an end of year function arriving around 12.10. We were first served with sparkling water instead of tap water (which we were later charged for). After ordering our meals took well over an hour to arrive, with us needing to follow up with staff before them arriving around 1.40. The steak was well undercooked compared to what we had ordered, medium which was sent back as it was basically rare. Our chips were also undercooked and went soggy and cold within minutes. Quite a disappointing experience given the price of the meal and the expected calibre of Gambaro.
   

   Black Hide Steak & Seafood at Queens WharfResponded 1 day ago

   Hi Emma-lee, Thank you for taking the time to provide your feedback. We sincerely apologize for the delays in service and the issues with your meal, as this is not the high standard we strive for at Black Hide. We’re also sorry about the misunderstanding with the water and the undercooked steak and chips. Your experience doesn’t reflect the quality we aim to deliver, and we’ll address these concerns with our team to ensure they are resolved. We hope to have the opportunity to provide you with the exceptional dining experience you deserve in the future. Regards, Team Black Hide
   

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3. W

   Warren

   Brisbane

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always service was fantastic food was sensational. Would recommend to anyone to dine here.
   

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4. OT

   OpenTable Diner

   Brisbane

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 4

   We ordered the Wagyu steak and were disappointed in the quality. The sides were ok but fairly lacking in flavour. However, the meals did come out in a reasonable time. The servers were excellent, very knowledgeable and willing to assist. They were also engaging and made us feel like valued customers. We stared out at the bar, as we were early. The bar tenders were happy to make any cocktail we asked for and made great suggestions. The atmosphere and design were nice and not too noisy. Overall, the atmosphere and service was what made the night. However, the food was disappointing and not of fine dining quality.
   

   Black Hide Steak & Seafood at Queens WharfResponded 1 day ago

   Hello, Thank you for sharing your detailed feedback. We're thrilled to hear you enjoyed the atmosphere and exceptional service from our team, both at the bar and during your meal. We’re sorry to hear that the Wagyu steak and sides didn’t meet your expectations. Your comments about the food quality are valuable, and we’ll pass them along to our kitchen team to ensure improvements are made. We hope to have the chance to provide you with a complete fine dining experience next time. Regards, Team Black Hide
   

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5. C

   Clare

   Brisbane

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Friendly staff, prompt service, great atmosphere, superb view, good value for money
   

   Black Hide Steak & Seafood at Queens WharfResponded 1 day ago

   Hi Clare, Thank you so much for your kind words! We look forward to welcoming you back. Regards, Team Black Hide
   

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6. T

   Thomas

   Brisbane

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 1

   I have dined at the original treasury Black Hide and the Caxton Black Hide, this experience isn't the same. It feels like this iteration has been shoe-horned into an Italian restaurant. It is much lighter themed and there isn't as much focus on explaining the products the restaurant can supply. Honestly, it feels like this is a temporary venue where Black Hide is existing until it can relocate to something that suits it better but it still demands the same price point. The steaks are still really good but everything else is average and you're better off with one of the more bespoke brisbane steak joints.
   

   Black Hide Steak & Seafood at Queens WharfResponded 3 days ago

   Hello Thomas, Thank you for taking the time to leave this review. We're very sorry to hear about your disappointing experience. Whilst the venues decor is much different to that of the Treasury, we can assure you we are committed to providing the same quality of food and service. We hope to have the chance to welcome you back! Regards, Team Black Hide
   

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7. K

   Kelvin

   Brisbane

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Not worth the money. Probably would not visit again.
   

   Black Hide Steak & Seafood at Queens WharfResponded 3 days ago

   Hello Kelvin, Thank you for taking the time to leave this review. We're sorry to hear about your disappointing experience. Please provide your contact details so our management team can address your concerns. Regards, Team Black Hide
   

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8. F

   Fay

   Brisbane

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Our anniversary dinner. The first glass of wine was not cold, which was a bit disappointing. I had to ask for ice, but once it was corrected, it was fine. The biggest letdown came with my entrée, the scallops, were served tepid, which didn’t match the fresh, high-quality ingredients I was expecting. However, the prawns were absolutely delicious — cooked to perfection and full of flavour.
   

   Black Hide Steak & Seafood at Queens WharfResponded 6 days ago

   Hi Fay, Thank you for your feedback and for choosing us for your anniversary celebration. We’re glad to hear you enjoyed the prawns, but we’re sorry that the scallops and initial wine service didn’t meet your expectations. Ensuring every dish and detail is perfect is important to us, and your comments will help us improve. We hope to welcome you back for a flawless experience in the future. Regards, Team Black Hide
   

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9. C

   Craige

   Brisbane

   18 reviews

   4.0

   18 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Black Hide is billed as a leading restaurant of the highest quality dining expereince in Brisbane, run by a family who have been doing it so well for generations. Generally it delivers on that. Brilliant venue, looks fantastic, impressive Red Emporer to greet you followed by MeatLovers Lane which commands a closer inspection before I arrive at my table. A distinctive nod to a Qld relaxed style, comfortable shoes and all. The kitchen is skilled, entrees and main delivering exaclty what is promised. Fresh, generous portions, leaving the seafood (prawns and Red Emporer in our case) to speak for itself, the diner free to flavour with accompaniments. Attention to detail on king prawns and the emporer presented with its full size retained, grilled to perfection and simplicity on a plate. The carnivore guest, an expert himself on cow cooked cleverly, appreciated the consistency of the tenderness and the full flavour of the Angus. As one who has loved the introduction of Coravin to wine menus in Brisbane, I was dissapointed in the very limited choices, especially as the purpose is to present showcase premium wines by the glass to enable the variety with each course. We appreciated our attendants from welcome to bill, our key waiter read the table so well, joined in, guided us expertly and gave our anniversary celebration a great experience to remember. Thank you.
   

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   Black Hide Steak & Seafood at Queens WharfResponded 6 days ago

   Hi Craige, Thank you for sharing such a thoughtful review! We're delighted to hear you enjoyed the distinctive atmosphere, the expertly prepared seafood, and the quality of our Angus beef. It's wonderful to know our team helped make your anniversary celebration special. Your feedback on the Coravin wine selection and desserts is appreciated, and we’ll take it into consideration to enhance the dining experience. We look forward to welcoming you back to Black Hide Steak & Seafood! Kind regards, Team Black Hide
   

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10. g

    george

    Melbourne

    22 reviews

    3.0

    22 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 3

    Mr Nicolas made an error in sending me an email less than 24 hrs if reservation to suggest our table might be tight for 6 people despite booking 6 months prior!!!!! Not so smart
    

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